Enww | HP XW3400 guide

●Conductive foam

●Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance

●Static-dissipative table or floor mats with hard tie to ground

●Field service kits

●Static awareness labels

●Wrist straps and footwear straps providing one-megohm +/- 10% resistance

●Material handling packages

●Conductive plastic bags

●Conductive plastic tubes

●Conductive tote boxes

●Opaque shielding bags

●Transparent metallized shielding bags

●Transparent shielding tubes

54 Chapter 6 Identifying routine care and disassembly preparation

ENWW

Image 64

HP XW3400 manual Enww

Contents

Service and Technical Reference Guide Service and Technical Reference Guide About This Book Iv About This Book Table of contents Serial and Parallel ATA drive guidelines and features Identifying routine care and disassembly preparation Appendix B Power cord set requirements Appendix F Memory Enww Install the operating system Installing or upgrading device drivers Transferring files and settings Creating a disc recovery set Computer Setup F10 utility Computer Setup F10 utilities Using Computer Setup F10 utilities Heading Computer Setup-File 2Computer Setup-File Computer Setup-Storage 3Computer Setup-Storage Storage Options Removable Media Boot Boot Order Shortcut to Temporarily Override Boot Order Computer Setup-Security 4Computer Setup-Security Network Service BootSetup Security Level System IDs Computer Setup-Power 5Computer Setup-Power Computer Setup-Advanced 6Computer Setup-Advanced for advanced users Configuration PCI DevicesBus Options Device Options Recovering the configuration settings HP Insight Diagnostics HP Insight DiagnosticsAccessing HP Insight Diagnostics Survey tab Test tab Select the Test Mode Interactive or Unattended Status tab Log tab Saving and printing information in HP Insight DiagnosticsHelp tab Protecting the software Downloading the latest version of HP Insight DiagnosticsRestoring the software Enww Initial configuration and deployment Desktop management HP Backup and Recovery Manager Altiris Deployment Solution AgentHP OpenView Agent Enww Software updating and management Remote system installationHP Client Management Interface HP System Software Manager HP Client Manager HP ProtectTools Security Manager HP Client Management Premium Suite HP OpenView Workstation Configuration Management solutions HP OpenView Client Configuration ManagerHP Client Foundation Suite Retired solutions ROM FlashProactive change notification Subscriber’s Choice Remote ROM Flash Boot Block Emergency Recovery ModeHPQFlash Copying to single workstation Replicating the setupCopying to multiple workstations Creating a bootable device Repset.exe Enww Unsupported USB flash media device Dual-State power button Industry standards HP web site supportAsset tracking and security 1Security Features Overview Option Description Password security BoardIdentify the system DriveLock some models Establishing a Setup password using Computer Setup Changing a power-on or Setup password National Keyboard Delimiter Characters Arabic Greek Russian Belgian Hebrew Slovakian Using DriveLock DriveLock Enww Level Setting Description You must enter the setup password to continueSmart Cover Sensor Smart Cover Lock Cable Lock provision Locking the Smart Cover Lock Fault notification and recovery Surge-tolerant power supplyFingerprint identification technology Drive protection system Enww Serial and Parallel ATA drive guidelines and features Serial ATA Hard Drive CharacteristicsSata hard drives Sata Identification Color Port Sata power cable Sata hard drive cablesSata data cable Pin Number Usage Device Plug Host Plug Pata device information ATA Smart DrivesHard drive capacities FAT Enww Identifying routine care and disassembly preparation Electrostatic discharge information Generating staticPreventing electrostatic damage to equipment Relative Humidity Event 55% 40% 10% Personal grounding methods and equipment Grounding the work areaRecommended materials and equipment Static Shielding Protection Levels Enww General cleaning safety precautions Cleaning the workstation caseOperating guidelines Routine care Cleaning the keyboard Cleaning the monitor Service considerations Cleaning the mousePower supply fan Tools and software requirements Lithium coin cell battery Cables and connectorsHard drives Removal and replacement procedures Preparation for disassembly Installing a padlock Installing a cable lockExternal security devices Access panel Front bezel Front drive bezels Cable management Cable Cable Designator Cable connectionsCable PCA Designator Memory Expansion cards Enww Enww Enww Enww Enww Enww Drives Drive positionsRemoving an external drive Drive Positions Ite Description m Drives Installing an external drive Releasing the drives Enww Enww Replacing an internal hard drive Enww Enww Enww Chassis fan Fan shroud Front I/O panel housing assembly Heatsink Processor Enww Speaker Power supply System board Battery Type 1 Battery Holder Type 2 Battery Holder Type 3 Battery Holder Connector pin assignments Connector and Icon Pin SignalKeyboard Mouse Ethernet RJ-45 Ethernet AUI+ Transmit Data + Receive Data Serial interface, powered and non-powered Parallel interface Connector and Icon 1/8 miniphone Pin Signal MicrophoneHeadphone Line-in audio External infrared transceiver Monitor Pin Power ATA/ATAPI IDE Standard drive cable Pin Power for CPU Sata data and powerDrive Connector Pin Signal X1, x4, x8, and x16 PCI Express Connector Pin a Signal X1, x4, x8, and x16 PCI Express Connector Pin B Signal DVI connector Enww Power cord set requirements Japanese power cord requirementsGeneral requirements Country-specific requirements Australia ItalyAustria Japan Post error messages Power-On Self-Test Post ROM Download to Disable to Post numeric codes and text messagesTable C-1Numeric Codes and Text Messages Control panel message Description Recommended action Control panel message Description Advanced Onboard Devices Replace diskette drive DevicesDisplay cache is detected unreliable Replace system board if minimal graphics Under Storage DPS Self-test Inventory error during MEBx execution Network Server Mode Active and NoKeyboard Attached Enabled Turned off Then save changes Remove the workstation cover, press Table C-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Cards. Power on the system. If the system Procedure until failure occurs. ReplaceDevice that is causing the failure. Continue Replace the power supply Red Power LED flashes nine System powers on but is Times, once every second Unable to bootOpen hood and check that the power button Check that both power supply cables are Enww Troubleshooting without diagnostics Safety and comfort Before you call for technical support Helpful hints Helpful hints Solving general problems Table D-1Solving General ProblemsProblem persists, replace the RTC battery. See the Hardware Prolongs the life of the RTC battery There is no sound or sound volume is too low Cause Solution Poor performance is experienced Cause Solution Heatsink/fan assembly Cause SolutionHeatsink is not properly attached to the processor If fan is plugged in, but is not spinning, then replace Enww Table D-2Solving Power Problems Solving power problemsPower supply shuts down intermittently Cause Solution Solving diskette problems Table D-3Solving Diskette ProblemsDiskette drive light stays on Cause Solution Drive not found Cause Solution Cannot format diskette Cause Solution Problem has occurred with a disk transaction Cause SolutionDiskette drive cannot read a diskette Cause Solution Invalid system disk message is displayed Cause Solution Media Boot function in Computer Setup overrides the Boot Order enable command Solving hard drive problems Table D-4Solving Hard Drive Problems Workstation will not boot from hard drive Cause Solution Storage Boot Order listWorkstation seems to be locked up Cause Solution Table D-5Solving Media Card Reader Problems Solving media card reader problemsCan not write to the media card Cause Solution Solving media card reader problems Table D-6Solving Display Problems Solving display problemsBlank screen no video Cause Solution Dim characters Cause Solution Out of Range displays on screen Cause Solution Image is not centered Cause SolutionImageControl/ Horizontal Position or Vertical Certain typed symbols do not appear correct Cause Solution Monitor’s on-screen display menuAssist you with the synchronization, go to the following Web site, select the appropriate monitor, and download Solving audio problems Table D-7Solving Audio ProblemsSound cuts in and out Cause Solution From the Control Panel, select Sounds and Audio Devices On the Properties tab, make sure Enable digital CD Audio for this CD-ROM device is checkedSpeech and Audio Devices, then click Sounds Audio Devices Solving printer problems Table D-8Solving Printer Problems Solving keyboard and mouse problems Table D-9Solving Keyboard ProblemsClick Shut Down . The Shut Down Windows dialog Select Shut down Table D-10Solving Mouse Problems Table D-11Solving Hardware Installation Problems Solving hardware installation problemsWorkstation will not start Cause Solution Once bad card is identified, remove and replace bad Goes awayOption card Solving network problems Table D-12Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution Wake-on-LAN is not enabled Enable Wake-on-LAN Diagnostics reports a failure Cause Solution Under the Computer Setup Advanced menu, changeResource settings for the board Cable Correctly New network card will not boot Cause Solution Solving memory problems Table D-13Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause Solution Solving memory problems Solving processor problems Table D-14Solving Processor ProblemsSome fans only operate when needed Make sure the processor heatsink is installed properly Solving CD-ROM and DVD problems Table D-15Solving CD-ROM and DVD ProblemsEnabled in Storage Boot Order Mode in Security Password Options Movie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause SolutionDVD driver Try a different brand of media. Quality varies widely Disconnect the drive cable from the system board Drive cable is still attached to the system board Solving drive key problems Table D-16Solving Drive Key ProblemsUSB Drive Key not found identified Cause Solution System will not boot from USB Drive Key Cause Solution Table D-17Solving Front Panel Component Problems Solving front panel component problemsRestart the workstation Table D-18Solving Internet Access Problems Solving internet access problemsUnable to connect to the Internet Cause Solution Double-clickPorts COM & LPT Manager buttonProperties Solving software problems Table D-19Solving Software ProblemsPost error has occurred Determine possible causes System board and riser board reference designators Designator Component Enww Connector 20 or 24 pin Second P/S connector as requiredMain Power/HDD LED connector Speaker connector Security hood switch on riser card SW2 Battery retainer South bridgeSuper I/O Clock chip Secondary NIC clock crystal Y5/H5 RTC clock crystal/tie-down Memory DDR2-SDRAM DIMMs Populating Dimm sockets Description Socket Color Populating Dimm sockets Enww Symbols/Numerics Index Keyboard PXE Restore Plus