Table
Movie will not play in the DVD drive.
Cause | Solution |
|
|
Movie may be regionalized for a different country. | See the documentation that came with the DVD drive. |
|
|
Decoder software is not installed. | Install decoder software. |
|
|
Damaged media. | Replace media. |
|
|
Movie rating locked out by parental lock. | Use DVD software to remove parental lock. |
|
|
Media installed upside down. | Reinstall media. |
|
|
Cannot eject compact disc
Cause | Solution |
Disc not properly seated in the drive.
Turn off the workstation and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc.
Cause | Solution | |
|
| |
Media has been inserted upside down. | ||
|
| |
The | Wait at least 30 seconds to let the | |
determine the type of media played, such as audio or video. | the type of media being played. If the disc still does not start, | |
| read the other solutions listed for this topic. | |
|
| |
CD or DVD disc is dirty. | Clean CD or DVD with a CD cleaning kit, available from most | |
| workstation stores. | |
|
| |
Windows does not detect the | 1. Use Device Manager to remove or uninstall the device. | |
| 2. | Restart the workstation and let Windows detect the CD or |
|
| DVD driver. |
|
|
|
Recording or copying CDs is difficult or impossible. |
|
|
|
| |
Cause | Solution | |
|
| |
Wrong or poor quality media type. | 1. Try using a slower speed when recording. | |
| 2. | Verify that you are using the correct media for the drive. |
| 3. | Try a different brand of media. Quality varies widely |
|
| between manufacturers. |
|
|
|
152 Appendix D Troubleshooting without diagnostics | ENWW |