HP XW3400 Movie will not play in the DVD drive Cause Solution, DVD driver, Between manufacturers

Table D-15Solving CD-ROM and DVD Problems (continued)

Movie will not play in the DVD drive.

Cause	Solution
Movie may be regionalized for a different country.	See the documentation that came with the DVD drive.
Decoder software is not installed.	Install decoder software.
Damaged media.	Replace media.
Movie rating locked out by parental lock.	Use DVD software to remove parental lock.
Media installed upside down.	Reinstall media.

Cannot eject compact disc (tray-load unit).

Cause Solution

Disc not properly seated in the drive.

Turn off the workstation and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc.

CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start.

Cause	Solution
Media has been inserted upside down.	Re-insert the Media with the label facing up.
The DVD-ROM drive takes longer to start because it has to	Wait at least 30 seconds to let the DVD-ROM drive determine
determine the type of media played, such as audio or video.	the type of media being played. If the disc still does not start,
	read the other solutions listed for this topic.
CD or DVD disc is dirty.	Clean CD or DVD with a CD cleaning kit, available from most
	workstation stores.
Windows does not detect the CD-ROM or DVD-ROM drive.	1. Use Device Manager to remove or uninstall the device.
	2.	Restart the workstation and let Windows detect the CD or
		DVD driver.
Recording or copying CDs is difficult or impossible.
Cause	Solution
Wrong or poor quality media type.	1. Try using a slower speed when recording.
	2.	Verify that you are using the correct media for the drive.
	3.	Try a different brand of media. Quality varies widely
		between manufacturers.

152 Appendix D Troubleshooting without diagnostics ENWW