Solving hard drive problems
Table
Hard drive error occurs.
Cause | Solution | |
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Hard disk has bad sectors or has failed. | 1. In Windows XP, | |
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| select a drive. Select File > Properties > Tools. |
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| Under |
| 2. | Use a utility to locate and block usage of bad sectors. If |
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| necessary, reformat the hard disk. |
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Disk transaction problem. |
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Cause | Solution | |
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Either the directory structure is bad or there is a problem with a | In Windows XP, | |
file. | drive. Select File > Properties > Tools. Under Error- | |
| checking, click Check Now. | |
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Drive not found (identified). |
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Cause | Solution | |
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Cable could be loose. | Check cable connections. | |
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The system may not have automatically recognized a newly | See reconfiguration directions in the Solving hardware | |
installed device. | installation problems on page 143 section. If the system still | |
| does not recognize the new device, check to see if the device | |
| is listed within Computer Setup. If it is listed, the probable cause | |
| is a driver problem. If it is not listed, the probable cause is a | |
| hardware problem. | |
| If this is a newly installed drive, run the Computer Setup utility | |
| and try adding a POST delay under Advanced > | |
| Options. | |
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The device is attached to a SATA port that has been disabled | Run the Computer Setup utility and ensure the device's SATA | |
in Computer Setup. | port is enabled in Storage > Storage Options. | |
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Drive responds slowly immediately after | Run Computer Setup and increase the POST Delay in | |
| Advanced > | |
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Nonsystem disk/NTLDR missing message. |
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Cause | Solution | |
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The system is trying to start from a diskette that is not bootable. | Remove the diskette from the diskette drive. | |
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The system is trying to start from the hard drive but the hard drive | 1. Insert a bootable diskette into the diskette drive and restart | |
may have been damaged. |
| the workstation. |
| 2. | Check the hard drive format using fdisk: If NTFS |
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| formatting, use a third party reader to evaluate the drive. |
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| If FAT32 formatting, the hard drive cannot be accessed. |
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130 Appendix D Troubleshooting without diagnostics | ENWW |