Identifying routine care and disassembly preparation | HP XW3400

6Identifying routine care and disassembly preparation

This chapter provides general service information for the workstation. Adherence to the procedures and precautions described in this chapter is essential for proper service.

CAUTION: When the workstation is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the workstation to prevent system board or component damage.

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HP XW3400 manual Identifying routine care and disassembly preparation

Contents

Service and Technical Reference Guide Service and Technical Reference Guide About This Book Iv About This Book Table of contents Serial and Parallel ATA drive guidelines and features Identifying routine care and disassembly preparation Appendix B Power cord set requirements Appendix F Memory Enww Installing or upgrading device drivers Install the operating system Creating a disc recovery set Transferring files and settings Computer Setup F10 utilities Computer Setup F10 utility Heading Using Computer Setup F10 utilities 2Computer Setup-File Computer Setup-File 3Computer Setup-Storage Computer Setup-Storage Storage Options Removable Media Boot Shortcut to Temporarily Override Boot Order Boot Order 4Computer Setup-Security Computer Setup-Security Boot Network ServiceSetup Security Level System IDs 5Computer Setup-Power Computer Setup-Power 6Computer Setup-Advanced for advanced users Computer Setup-Advanced PCI Devices ConfigurationBus Options Device Options Recovering the configuration settings HP Insight Diagnostics HP Insight DiagnosticsAccessing HP Insight Diagnostics Test tab Survey tab Status tab Select the Test Mode Interactive or Unattended Log tab Saving and printing information in HP Insight DiagnosticsHelp tab Protecting the software Downloading the latest version of HP Insight DiagnosticsRestoring the software Enww Desktop management Initial configuration and deployment HP Backup and Recovery Manager Altiris Deployment Solution AgentHP OpenView Agent Enww Software updating and management Remote system installationHP Client Management Interface HP Client Manager HP System Software Manager HP Client Management Premium Suite HP ProtectTools Security Manager HP OpenView Workstation Configuration Management solutions HP OpenView Client Configuration ManagerHP Client Foundation Suite ROM Flash Retired solutionsProactive change notification Subscriber’s Choice Remote ROM Flash Boot Block Emergency Recovery ModeHPQFlash Copying to single workstation Replicating the setupCopying to multiple workstations Repset.exe Creating a bootable device Enww Unsupported USB flash media device Dual-State power button Industry standards HP web site supportAsset tracking and security Option Description 1Security Features Overview Board Password securityIdentify the system DriveLock some models Establishing a Setup password using Computer Setup Changing a power-on or Setup password Arabic Greek Russian Belgian Hebrew Slovakian National Keyboard Delimiter Characters DriveLock Using DriveLock Enww You must enter the setup password to continue Level Setting DescriptionSmart Cover Sensor Smart Cover Lock Locking the Smart Cover Lock Cable Lock provision Surge-tolerant power supply Fault notification and recoveryFingerprint identification technology Drive protection system Enww Serial ATA Hard Drive Characteristics Serial and Parallel ATA drive guidelines and featuresSata hard drives Sata Identification Color Port Sata hard drive cables Sata power cableSata data cable Pin Number Usage Device Plug Host Plug ATA Smart Drives Pata device informationHard drive capacities FAT Enww Identifying routine care and disassembly preparation Generating static Electrostatic discharge informationPreventing electrostatic damage to equipment Relative Humidity Event 55% 40% 10% Grounding the work area Personal grounding methods and equipmentRecommended materials and equipment Static Shielding Protection Levels Enww Cleaning the workstation case General cleaning safety precautionsOperating guidelines Routine care Cleaning the monitor Cleaning the keyboard Cleaning the mouse Service considerationsPower supply fan Tools and software requirements Lithium coin cell battery Cables and connectorsHard drives Preparation for disassembly Removal and replacement procedures Installing a padlock Installing a cable lockExternal security devices Access panel Front bezel Front drive bezels Cable management Cable Cable Designator Cable connectionsCable PCA Designator Memory Expansion cards Enww Enww Enww Enww Enww Enww Drive positions DrivesRemoving an external drive Drive Positions Ite Description m Drives Releasing the drives Installing an external drive Enww Enww Replacing an internal hard drive Enww Enww Enww Chassis fan Fan shroud Front I/O panel housing assembly Heatsink Processor Enww Speaker Power supply System board Battery Type 2 Battery Holder Type 1 Battery Holder Type 3 Battery Holder Connector and Icon Pin Signal Connector pin assignmentsKeyboard Mouse Ethernet AUI Ethernet RJ-45+ Transmit Data + Receive Data Parallel interface Serial interface, powered and non-powered Microphone Connector and Icon 1/8 miniphone Pin SignalHeadphone Line-in audio Monitor External infrared transceiver ATA/ATAPI IDE Standard drive cable Pin Power Sata data and power Pin Power for CPUDrive Connector Pin Signal X1, x4, x8, and x16 PCI Express Connector Pin a Signal X1, x4, x8, and x16 PCI Express Connector Pin B Signal DVI connector Enww Japanese power cord requirements Power cord set requirementsGeneral requirements Country-specific requirements Italy AustraliaAustria Japan Power-On Self-Test Post Post error messages Post numeric codes and text messages ROM Download to Disable toTable C-1Numeric Codes and Text Messages Control panel message Description Recommended action Control panel message Description Advanced Onboard Devices Devices Replace diskette driveDisplay cache is detected unreliable Replace system board if minimal graphics Under Storage DPS Self-test Network Server Mode Active and No Inventory error during MEBx executionKeyboard Attached Enabled Turned off Then save changes Remove the workstation cover, press Activity Beeps Possible Cause Recommended Action Table C-2Diagnostic Front Panel LEDs and Audible Codes Procedure until failure occurs. Replace Cards. Power on the system. If the systemDevice that is causing the failure. Continue Replace the power supply Times, once every second Unable to boot Red Power LED flashes nine System powers on but isOpen hood and check that the power button Check that both power supply cables are Enww Safety and comfort Before you call for technical support Troubleshooting without diagnostics Helpful hints Helpful hints Table D-1Solving General Problems Solving general problemsProblem persists, replace the RTC battery. See the Hardware Prolongs the life of the RTC battery Poor performance is experienced Cause Solution There is no sound or sound volume is too low Cause Solution Cause Solution Heatsink/fan assemblyHeatsink is not properly attached to the processor If fan is plugged in, but is not spinning, then replace Enww Table D-2Solving Power Problems Solving power problemsPower supply shuts down intermittently Cause Solution Table D-3Solving Diskette Problems Solving diskette problemsDiskette drive light stays on Cause Solution Drive not found Cause Solution Problem has occurred with a disk transaction Cause Solution Cannot format diskette Cause SolutionDiskette drive cannot read a diskette Cause Solution Invalid system disk message is displayed Cause Solution Order enable command Media Boot function in Computer Setup overrides the Boot Table D-4Solving Hard Drive Problems Solving hard drive problems Workstation will not boot from hard drive Cause Solution Storage Boot Order listWorkstation seems to be locked up Cause Solution Table D-5Solving Media Card Reader Problems Solving media card reader problemsCan not write to the media card Cause Solution Solving media card reader problems Table D-6Solving Display Problems Solving display problemsBlank screen no video Cause Solution Dim characters Cause Solution Out of Range displays on screen Cause Solution Image is not centered Cause SolutionImageControl/ Horizontal Position or Vertical Monitor’s on-screen display menu Certain typed symbols do not appear correct Cause SolutionAssist you with the synchronization, go to the following Web site, select the appropriate monitor, and download Table D-7Solving Audio Problems Solving audio problemsSound cuts in and out Cause Solution From the Control Panel, select Sounds and Audio Devices Audio for this CD-ROM device is checked On the Properties tab, make sure Enable digital CDSpeech and Audio Devices, then click Sounds Audio Devices Table D-8Solving Printer Problems Solving printer problems Table D-9Solving Keyboard Problems Solving keyboard and mouse problemsClick Shut Down . The Shut Down Windows dialog Select Shut down Table D-10Solving Mouse Problems Table D-11Solving Hardware Installation Problems Solving hardware installation problemsWorkstation will not start Cause Solution Once bad card is identified, remove and replace bad Goes awayOption card Table D-12Solving Network Problems Solving network problemsWake-on-LAN feature is not functioning Cause Solution Wake-on-LAN is not enabled Enable Wake-on-LAN Under the Computer Setup Advanced menu, change Diagnostics reports a failure Cause SolutionResource settings for the board Cable Correctly New network card will not boot Cause Solution Table D-13Solving Memory Problems Solving memory problemsOut of memory error Cause Solution Memory count during Post is wrong Cause Solution Solving memory problems Table D-14Solving Processor Problems Solving processor problemsSome fans only operate when needed Make sure the processor heatsink is installed properly Table D-15Solving CD-ROM and DVD Problems Solving CD-ROM and DVD problemsEnabled in Storage Boot Order Mode in Security Password Options Cannot eject compact disc tray-load unit Cause Solution Movie will not play in the DVD drive Cause SolutionDVD driver Try a different brand of media. Quality varies widely Drive cable is still attached to the system board Disconnect the drive cable from the system board Table D-16Solving Drive Key Problems Solving drive key problemsUSB Drive Key not found identified Cause Solution System will not boot from USB Drive Key Cause Solution Table D-17Solving Front Panel Component Problems Solving front panel component problemsRestart the workstation Table D-18Solving Internet Access Problems Solving internet access problemsUnable to connect to the Internet Cause Solution Double-clickPorts COM & LPT Manager buttonProperties Table D-19Solving Software Problems Solving software problemsPost error has occurred Determine possible causes Designator Component System board and riser board reference designators Enww Second P/S connector as required Connector 20 or 24 pinMain Power/HDD LED connector Speaker connector SW2 Security hood switch on riser card South bridge Battery retainerSuper I/O Clock chip Y5/H5 RTC clock crystal/tie-down Secondary NIC clock crystal DDR2-SDRAM DIMMs Memory Description Socket Color Populating Dimm sockets Populating Dimm sockets Enww Index Symbols/Numerics Keyboard PXE Restore Plus