Table 2: Receive code (RxCode) messages and corrective actions

Numeric

Message Displayed

Comments

RxCode

 

 

 

 

 

1

The receiver is in pointing mode

This condition indicates that the installer is performing antenna

 

 

pointing. In this mode, the transmitter is disabled for safety

 

 

reasons since the installer is working near the dish. If this occurs

 

 

during normal operation, try power-cycling the DW6000 by

 

 

unplugging the power cord from the wall outlet and then plugging

 

 

it back in.

 

 

 

2

The receiver is in factory or NOC mode

This status is for DW6000 testing purposes only. You should never

 

 

see it. If this occurs during normal operation, try power-cycling the

 

 

DW6000 by unplugging the power cord from the wall outlet and

 

 

then plugging it back in.

 

 

 

3

The receiver is not locked to a signal

If the DW6000 had been operating previously, this status is

 

 

probably due to inclement weather conditions and will be

 

 

corrected when the weather improves. This condition can also

 

 

indicate that the unit is unable to receive the signal from the NOC.

 

 

This is also associated with a signal level less than 30. This

 

 

occurs if there is a weather outage at the user location, a NOC

 

 

outage due to inclement weather or other reasons, a misaligned or

 

 

faulty antenna, or faulty cabling. If this keeps happening under

 

 

normal weather conditions, make sure the power supply is correct.

 

 

The power supply should be Part # 1031105-0001. If the power

 

 

supply is correct, try power-cycling the DW6000 by unplugging the

 

 

power cord from the wall outlet and then plugging it back in.

 

 

 

4

The receiver is locked to the wrong network

This condition should only be seen during installation and occurs

 

 

when the receiver is locked to an incorrect DIRECWAY satellite.

 

 

This could also happen if the installer enters incorrect information

 

 

during manual pointing. If this occurs during normal operation, it

 

 

may be due to the user changing satellite parameters, or the

 

 

antenna becoming misaligned.

 

 

 

5

The receiver is operational

This is the normal operating state where the receiver is receiving

 

 

data from the NOC. Only when the receiver is in this state will the

 

 

transmitter operate correctly.

 

 

 

6

The receiver is not detecting a signal

This condition occurs when the unit is not detecting any type of

 

 

radio signal from the antenna. This could indicate that the cabling

 

 

between the receiver and the antenna is faulty or that the receiver

 

 

itself is faulty. Check that the cables are firmly connected on the

 

 

DW6000. Also, make sure that the power supply is correct. The

 

 

power supply should be Part # 1031105-0001. Try power-cycling

 

 

the DW6000 by unplugging the power cord from the wall outlet

 

 

and then plugging it back in.

 

 

 

7

The receiver is locked to an unknown

This condition should only be seen during installation and occurs

 

network

when the receiver is locked to a non-DIRECWAY satellite. In rare

 

 

cases it may be due to a transient outage at the NOC. If this

 

 

occurs during pointing or commissioning, the antenna has not

 

 

been pointed correctly. If it occurs during normal operation, it may

 

 

be due to the user changing satellite parameters, or the antenna

 

 

becoming misaligned. The former condition can be corrected by

 

 

re-commissioning the site. The latter requires an antenna

 

 

repointing.

 

 

 

44

Chapter 3 • The System Control Center 1033295-0001 Revision 2

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Hughes DW6000 manual Receive code RxCode messages and corrective actions

DW6000 specifications

The Hughes DW6000 is a high-performance satellite modem designed primarily for broadband Internet access, particularly in remote and rural areas where traditional wired options aren’t feasible. This equipment is prominent within Hughes Network Systems' lineup of satellite communication technologies and offers a robust solution for both residential and commercial applications.

One of the standout features of the Hughes DW6000 is its compatibility with the HughesNet satellite broadband service. It supports two-way satellite Internet connectivity, allowing users to send and receive data simultaneously, which enhances Internet speed and efficiency. The modem operates on the Ka-band, which is known for providing higher bandwidth and faster data transmission rates compared to traditional Ku-band systems.

The DW6000 is equipped with advanced technologies such as Adaptive Coding and Modulation (ACM), which dynamically adjusts data transmission rates based on network conditions. This feature ensures optimal performance and availability of service, even under less-than-ideal weather conditions or during peak usage times. Additionally, it includes built-in Quality of Service (QoS) capabilities, which prioritize network traffic to maintain steady, reliable performance for applications like video streaming and VoIP.

With a user-friendly design, the Hughes DW6000 offers straightforward installation and setup processes, making it accessible for users who may not have technical expertise. Its compact size also allows for easy placement in various environments.

Moreover, the modem supports various interface options, including Ethernet for connecting multiple devices, and USB connections for individual setups. This versatility makes it a fit for both home networks and small office environments.

The DW6000 also has security features in place, including encryption options to safeguard data transmission. This is particularly important in today's digital landscape, where data privacy and security are vital considerations.

In summary, the Hughes DW6000 satellite modem stands out for its robust features, including support for high-speed Internet access, dynamic transmission adjustments through ACM, and user-friendly installation. Its versatility, combined with essential security measures, makes it a solid choice for anyone looking to establish reliable connectivity in hard-to-reach locations. Whether for home use or business applications, the DW6000 delivers the performance needed to keep users connected in an increasingly digital world.