Chapter 4 • DW6000 LEDs and troubleshooting
64 1033295-0001 Revision 2
Internet Connectivity Sometimes the Internet or Internet site is experiencing pr oblems.
Try pinging the DIRECWAY Web server (www.direcway.com)
instead of the Web server or site you could not connect to.
Note: The DIRECWAY Internet server may not be accessible or
may not respond. In such a case, you should try to ping another
Web s erve r.
If pinging the DIRECWAY Web server succeeds, the problem is
probably in the particular Web server that you were trying to
access. Try accessing it later.
If pinging the DIRECWAY Web server does not succeed, try
pinging the DNS server address 198.77.116.8. If you cannot ping
that address, contact installer support. If you are a business
customer contact your System Administrator.
If you can ping the DNS server address but not surf the Internet,
check the DNS Server settings in your operating system TCP/IP
settings. In Windows 2000, for example, the menu is accessed
using the instructions below. Other Windows systems will have
similar windows and menus.
1. Go to Programs→ Settings→ Control Panel→ Network and
Dial-up Connections.
2. Right-click on the Local Area Connection icon and select
Properties. The Local Area Connection Propertie s window
appears.
3. Select TCP/IP from the list of components and click
Properties. The Internet Protocol (TCP/IP) Properties
window appears.
4. Click Advanced. The Advanced TCP/IP Settin gs window
appears.
5. Click Add in the Default Gateways box. A TCP/IP Gateway
Address screen appears.
6. Type 198.77.116.8 in the Gateway field and click Add.
The address is added to the Default Gateways list.
7. Click OK to close all the windows.
8. Now try accessing or pinging the DIRECWAY Internet server
or other Web servers again. You should be successful.
If these steps do not work, wait awhile and try them again. There
may be a temporary Internet connection outage.
If you still cannot surf the Interne t and you are using a firewall,
work through the firewall instructions below. Otherwise, please
contact your service provider for further assistance.