Hughes DW6000 - page 85

Chapter 4 • DW6000 LEDs and troubleshooting

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Figure 58: System Status, TCP Acceleration Status

Contents

Main Page 1033295-0001 Revision 2 iii Declaration of Conformity iv Satellite Dish Antenna Grounding 1033295-0001 Revision 2 v Page Page Page Contents Chapter 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Chapter 2 Installing the indoor equipment. . . . . . . . . . . . . . . . . . . . 7 x Appendix C Installing the DW6000 using Installer Console. . . . . . .95 xii Figures Chapter 1 Chapter 2 xiv Chapter 3 Chapter 4 Appendix A Appendix B Appendix C xvi Appendix D Appendix E Page Page Important safety information Page About this document Scope and audience Audience profile Organization and updates xxii Conventions Related publications Revision record Page Chapter 1 Introduction DW6000 purpose and components 2 1033295-0001 Revision 2 3 Figure 3: Remote site with DW6000 installed, wired (Ethernet) LAN Figure 4: Remote site with DW6000 installed, wireless LAN 4 Specifications and identification of equipment Table 1: DW6000 Specifications Product Element Speci fication 1033295-0001 Revision 2 5 Required cable specifications RG-6 6 Chapter 2 Installing the indoor equipment System pre-installation Installation PC requirements The installer laptop PC must fulfill the following requirements. 8 DW6000 installation methods Summary of DW6000 installation process Five final installation check requirements 10 Antenna installation Installing the DW6000 using SBC Qualify customer computer with qualification tool 12 The power supply SBC installation method 14 Assemble DW6000 and attach to computer Page 16 Power up and read the Page 18 The commissioning procedure Page 20 Page 22 Page Page Page 26 Page Page Final installation check requirements Confirm all files up-to-date 30 Page 32 Download DW6000 User Guide Page 34 Print the customers System Information page and record information Create System Control Center icon Page Chapter 3 The System Control Center 38 How to access the System Control Center If the System Control Center is not accessible 40 The Home screen System indicators Links Page 42 System Status Reception Info Receive Status messages 44 Table 2: Receive code (RxCode) messag es and corrective actions Page 46 Transmission Info Transmit messages 1033295-0001 Revision 2 47 48 1033295-0001 Revision 2 49 50 System Info Page 52 The Connectivity Test Link Network Operations Center (NOC) Connectivity Internet Connectivity 54 The Help Menu myDIRECW AY Advanced pages Page Page Chapter 4 DW6000 LEDs and troubleshooting 58 Cannot surf but can access Control Center Check that the unit is commissioned Check receive signal Check transmit signal 60 Check that TCP acceleration is operational Page 62 Check Network Operations Center (NOC) connectivity Page 64 Internet Connectivity Check for virus and firewall issues 66 Cannot access the Control Center The DW6000 LEDs Fatal error indication Chapter 4 DW6000 LEDs and troubleshooting 1033295-0001 Revision 2 67 LAN LED Power LED System LED Transmit LED Receive LED 68 All LEDs off Check the Power LED Check the LAN LED 70 LAN LED is lit Device other than computer connected to DW6000 Problem: Receive LED not on Problem: System LED not lit 72 Problem: Power LED not on Problem: Power LED blinking Glossary D E H I 64 L N T P R S Abbreviations and Acronyms Abbreviation or Acronym Term Page Appendix A Lat/Long Decimals to Minutes Table Appendix A Lat/Long Decimals to Minutes Table 68 Right of Decimal Minutes Right of Decimal Minutes Right of Decimal Minutes Appendix B Installing the indoor equipment using dial-up commissioning System pre-installation Installation PC requirements The installer laptop PC mu st fulfill the following requirements. 70 Summary of DW6000 installation process Final installation check requirements 72 Antenna installation Page 74 Installing the software Page 76 Installing the DW6000 using a modem Qualify customer PD with qualification tool Page 78 The power supply Modem installation method 80 Page 82 Power up and read the Page 84 Running the DW6000 installation software, commissioning, and registering the customer Page 86 Page 88 Page 90 Post-commissioning Peak the satellite signal Page 92 Connect to customer computer and confirm surfing 94 If the customer cannot surf Appendix C Installing the DW6000 using Installer Console Items needed for installation Qualify customer PC with qualification tool 96 Installation PC requirements The installer laptop PC mu st fulfill the following requirements. The power supply 98 Installer console installation method Page 100 Page 102 Communicating with the DW6000 via Hyperterminal 104 Page 106 2. Press ENTER to display the initial Install Console screen shown in Figure 98. 3. Press ENTER to display the Main Menu shown in Figure 99. Page 108 Configuring Boot Paramete rs 110 The Installation Menu Page 112 Page 114 Verifying software download 116 DW6000 status information via the Installer Console Verifying correct DW6000 operation 118 Displaying traffic statistics Displaying PEP statistics Interface Statistics submenu enter g to select Display PEP The Final Test Menu Other options Page Appendix D Configuring the installer laptop for IP addressing Windows 98SE and ME 122 Page 124 Windows 2000 Page 126 Windows XP Page Page Appendix E Installing DVADB DVADB features DVADB pre-installation 130 Installation procedure Install hardware Configure software 132 Test functioning Page 134 Troubleshooting DV ADB Page Page Appendix F Installation checklist Installation summary and checklist Page Index A B C D 140 S T U V