Chapter 4 • DW6000 LEDs and troubleshooting
66 1033295-0001 Revision 2
Cannot access the Control Center
If you cannot access the Control Center, you can still get
information from the DW6000 LEDs that can enable you to
restore connectivity. Follow the troubleshooting procedures
below. Remember that any problem may be caused by more than
one thing. If you implement a troubleshooting procedure but still
cannot access the Control Center, proceed to the next step. Also,
try the troubleshooting procedures more than once before
contacting installer support.
Remember to also try to access the Control Center by clicking on
the shortcut or typing www.direcwaysupport.com in the URL
address or location bar, try typing http://192.168.0.1 in the
bar and pressing Enter.
The DW6000 LEDs The DW6000 has five LED indicators on the front panel. See
Figure 11 on page 17. They are listed below.
Note: Whenever the LEDs do not function properly as described
below, check to be sure you have the correct power supply, PN
1031105-0001.
•LAN - The LAN indicator shows whether the LAN is
connected and usable, and whether there is receive or
transmit activity.
•Tran smi t - The Transmit indicator shows whether the
DW6000 can transmit or is transmitting, or if some condition
is preventing transmission.
•Receive - The Receive indicator shows whether the DW6000
has acquired the correct outroute, is receiving, or if some
condition is preventing reception.
•System - The System indicator shows whether the DW6000
is completely operational or not.
•Power - The Power indicator shows if the DW6000 is
powered on and operating normally.
Fatal error indication If the Power LED is off and one or more of the ot her LEDs is
flashing, the unit may have to be replaced. If there is not fatal
error indication, proceed to the next troubleshooting step.
First try power cycling the DW6000 by disconnecting the power
from the power strip or surge protector, waiting 10 seconds, and
then plugging it back in. The unit may recover.
Note: If the fatal error indication continues , the unit must be
replaced. Please contact installer support.