Table 3: Transmit (TxCode) messages and corrective actions

12

The transmitter is not

This condition indicates a NOC equipment outage. This should be a transient

 

receiving network control

condition and the system should recover automatically.

 

messages from the Network

 

 

Operations Center

 

 

 

 

13

The transmitter is unable to

Ranging is the process that adjusts the satellite transmitter timing and power.

 

range because it cannot

The satellite transmitter conducts ranging as needed to ensure that it can

 

communicate with the Network

communicate successfully with the Network Operations Center. This condition

 

Operations Center

can indicate any of the following:

 

 

• The NOC is not receiving ranging information from the transmitter. This may

 

 

indicate a transmit problem at the NOC. This should get cleared in a few

 

 

minutes.

 

 

• The transmitter is unable to achieve enough transmit power to send ranging

 

 

information to the NOC. Make sure that the power supply is correct. The power

 

 

supply should be Part #1031105-0001.

 

 

• The transmitter is sending incorrect timing data because an incorrect ZIP code

 

 

or incorrect latitude/longitude information was entered during installation.

 

 

• The outdoor transmitter unit (ODU)--that is, the antenna--is not operating

 

 

properly or is not properly connected to the DW6000. Please ensure that the

 

 

transmit cable is securely fastened to the satellite out connector.

 

 

 

14

The transmitter is not available

This condition indicates that the transmitter is not operational because ranging

 

because ranging has failed

has failed. Ranging is the process that adjusts the satellite transmitter timing and

 

 

power. The satellite transmitter conducts ranging as needed to ensure that it can

 

 

communicate successfully with the Network Operations Center. The ranging

 

 

failure may happen due to the antenna becoming misaligned or if repeated

 

 

attempts to range do not succeed. This condition may also be caused due to

 

 

adverse weather conditions. In rare cases, this may also indicate NOC issues

 

 

but should clear within a few minutes. If the system was operational in the past

 

 

and you see these messages repeatedly, you can try to force range by

 

 

performing the Connectivity Test.

 

 

 

15

The transmitter is waiting for a

This condition occurs if the system is busy adjusting power and timing for other

 

ranging request to be

users. This process may take up to a minute or more.

 

processed by the Network

 

 

Operations Center

 

 

 

 

16

The transmitter is waiting for a

This condition occurs when the system is unable to provide transmit bandwidth.

 

transmit request to be

This occurs when many users sign-on simultaneously. It should clear in a few

 

processed by the Network

minutes automatically.

 

Operations Center

 

 

 

 

17

The satellite transmitter is

This condition occurs if the transmitter cannot successfully range. Ranging is the

 

unable to obtain an available

process that adjusts the satellite transmitter timing and power. The satellite

 

transmission rate

transmitter conducts ranging as needed to ensure that it can communicate

 

 

successfully with the Network Operation Center. A possible cause is that the

 

 

transmitter could not achieve enough power to transmit. This is likely caused

 

 

because the antenna is not accurately pointed. However, it may also be a

 

 

transmitter power problem. Check the power supply and make sure that it is Part

 

 

# 1031105-0001.

 

 

 

48

Chapter 3 • The System Control Center 1033295-0001 Revision 2

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DW6000 specifications

The Hughes DW6000 is a high-performance satellite modem designed primarily for broadband Internet access, particularly in remote and rural areas where traditional wired options aren’t feasible. This equipment is prominent within Hughes Network Systems' lineup of satellite communication technologies and offers a robust solution for both residential and commercial applications.

One of the standout features of the Hughes DW6000 is its compatibility with the HughesNet satellite broadband service. It supports two-way satellite Internet connectivity, allowing users to send and receive data simultaneously, which enhances Internet speed and efficiency. The modem operates on the Ka-band, which is known for providing higher bandwidth and faster data transmission rates compared to traditional Ku-band systems.

The DW6000 is equipped with advanced technologies such as Adaptive Coding and Modulation (ACM), which dynamically adjusts data transmission rates based on network conditions. This feature ensures optimal performance and availability of service, even under less-than-ideal weather conditions or during peak usage times. Additionally, it includes built-in Quality of Service (QoS) capabilities, which prioritize network traffic to maintain steady, reliable performance for applications like video streaming and VoIP.

With a user-friendly design, the Hughes DW6000 offers straightforward installation and setup processes, making it accessible for users who may not have technical expertise. Its compact size also allows for easy placement in various environments.

Moreover, the modem supports various interface options, including Ethernet for connecting multiple devices, and USB connections for individual setups. This versatility makes it a fit for both home networks and small office environments.

The DW6000 also has security features in place, including encryption options to safeguard data transmission. This is particularly important in today's digital landscape, where data privacy and security are vital considerations.

In summary, the Hughes DW6000 satellite modem stands out for its robust features, including support for high-speed Internet access, dynamic transmission adjustments through ACM, and user-friendly installation. Its versatility, combined with essential security measures, makes it a solid choice for anyone looking to establish reliable connectivity in hard-to-reach locations. Whether for home use or business applications, the DW6000 delivers the performance needed to keep users connected in an increasingly digital world.
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