Hughes DW6000 manual Transmit TxCode messages and corrective actions

Table 3: Transmit (TxCode) messages and corrective actions

Numeric	Message Displayed	Comments
TxCode
1	The transmitter has been	This condition occurs when the transmitter is not enabled. A transmitter may be
	disabled by the Network	disabled for short periods of time by the NOC for service or troubleshooting. It
	Operations Center	may also be disabled if the user discontinues the satellite service. If this
		condition persists, it can only be corrected by requesting that the unit be
		enabled.
2	The transmitter has been	This status requires no user action and this test usually completes in 15 minutes
	placed in test mode by the	or less. This condition occurs when the NOC places the transmitter into special
	Network Operations Center	transmission modes to measure the performance of the transmitter. When in this
		mode, the unit is unable to transmit normal user data to the NOC.
3	The transmitter is locking to	This condition occurs during initial startup or when the receiver is locking to the
	the receive carrier	receive signal. It is normal for this condition to persist for up to 10 seconds. If this
		condition persists for more than 10 seconds, try disconnecting and reconnecting
		the receiver coaxial cable and wait 10 seconds. If the situation still persists, then
		the DW6000 may need to be replaced.
5	The transmitter is not locked to	No action is necessary if this condition occurs from time to time and quickly
	the network timing	resolves itself. If this issue persists, it is likely due to a NOC-related service
		issue. The condition may also be due to DW6000 failure; in rare cases, the unit
		may fail and may have to be replaced.
6	The transmitter is not available	Check your receive signal. This condition occurs when the DW6000 is not
	because the receiver is not	detecting a good signal. The receiver must be locked to the correct network in
	detecting a signal or is not	order for the transmitter to operate. If the receiver is not locked (no signal) or is
	locked to the correct network	locked to the wrong network, the transmitter is unable to transmit data. Please
		verify that you have a good signal strength by going to the Receive Statistics
		page. This could also be caused by inclement weather.
7	The transmitter is not available	This condition occurs when the transmitter is disabled for safety reasons. If this
	because the satellite receiver	happens during installation or commissioning, the installer will close the Antenna
	is not tuned for normal	Pointing program and resolve the condition.
	operation
8	The transmitter is available	This is the normal operational state and indicates that the transmitter is ready to
		transmit data.
9	The transmitter is adjusting for	This condition typically occurs when the DW6000 is first commissioned or the
	optimal network timing	first time it is used for data traffic. This must occur before the DW6000 is able to
		transmit successfully. Typically, this process usually takes less than a minute.
10	The transmitter is unable to	This condition indicates that the unit has stopped attempting to transmit user
	communicate with the Network	data because there were a number of failures in sending data to the NOC over
	Operations Center	the satellite link. This could be the result of weather conditions causing lost
		packets or, rarely, return channel equipment failures in the NOC.
11	The transmitter is not available	This condition indicates that the installed software version is not recent enough
	because the receiver software	to operate on the network. New software will be required from time to time due to
	is out of date	network infrastructure and capability upgrades and in order to maintain network
		efficiency and fix any known problems.The system will automatically update the
		software version to ensure that you can enjoy uninterrupted operation. If you do
		not use the DW6000 for a long period of time and miss the updates, you may
		need to contact your service provider.

Chapter 3 • The System Control Center 1033295-0001 Revision 2

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