Chapter 4 • DW6000 LEDs and troubleshooting
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LAN LED is lit If the LAN LED is lit, disconnect the Ethernet cable. The LAN
LED will either stay lit or go dark. Follow the appropriate
instructions below.
If LAN LED stays lit If the LAN LED stays lit, power cycle both the DW6000 and the
computer by unplugging the power cords from the power strip or
surge protector, waiting 10 seconds, and plugging them back in.
Do not reconnect the Ethernet cable.
If the LAN LED is lit after the DW6000 powers back on, call
installer support.
If LAN LED goes dark 1. If the LAN LED goes dark, plug the Ethernet cable back into
the DW6000 Ethernet port.
2. Check the IP address assigned to the computer.
a. In Windows, go to Start
→
Run. The Run box appears.
b. Type command in the Open field and click OK. The
Command window appears.
c. Type ipconfig at the prompt and press Enter.
Information related to the computer’s network
configuration appears.
d. Check the IP Address. If the IP address is set to "0.0.0.0"
or to an address that begins with "169.254", make sure the
TCP/IP settings for your NIC are set to "Obtain IP address
automatically". For more information, see Configuring
Windows when DHCP is enabled on page50.
If the TCP/IP settings are correct, power cycle the
computer; this sets the IP address correctly.
If the ipconfig command did not display IP address
information, there is probably a problem with the NIC.
Refer to the manufacturer’s documentation.
3. If the System Control Center is still not available, try pinging
the DW6000 by entering ping 192.168.0.1 at a DOS
command line.
If ping does not work, power cycle the DW6000 by
unplugging it from the power strip or surge protector, waiting
10 seconds, and plugging it back in. If you still cannot ping,
contact installer support.
If the ping results show request timed out power cycle
the unit.
If the ping results show Reply but from... , check the
browser settings. Make sure the dial-up connection and proxy
server are not configured.
a. In Internet Explorer go t o Tool s
→
Internet Options→
Connections.