Appendix B: Troubleshooting
This chapter helps you identify and solve problems that might occur while you are using the system.
For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include updates for BIOS, the Baseboard Management Controller (BMC), and the hot- swap controller (HSC). See “Server System References” for a link to the software updates. In addition to the server firmware and files, also update any drivers used for components you have installed in your system, such as video drivers, network drivers, and SATA drivers.
Intel provides a package called the "Platform Confidence Test" that may help with your diagnostics. See “Server System References” for a link to this software.
If you are unable to resolve your server problems on your own, see “Getting Help” for assistance.
Resetting the System
Before going through
Table 7. Resetting the System
To do this | Press |
|
|
Soft boot reset to clear the system memory and reload the operating | <Ctrl+Alt+Del> |
system |
|
|
|
Clear system memory, restart POST, and reload the operating system | Reset button |
|
|
Cold boot reset. Turn the system power off and then on. This clears | Power off/on |
system memory, restarts POST, reloads the operating system, and halts | button |
power to all peripherals |
|
|
|
Reset the BMC and get it back to a stable state | Remove AC |
| power from the |
| server for one |
| minute |
|
|
