Manuals / Intel / Computer Equipment / Server

Intel manual Complete Problem Description, Intel Server System SR2500AL User’s Guide

Models: SR2500AL

1 210

Page 148

Complete Problem Description

In the space below, provide a complete description of the steps used to reproduce the problem or a complete description of where the problem can be found. Please also include any details on troubleshooting already done.

____________________________________________________________________

126	Intel® Server System SR2500AL User’s Guide

Page 148

Image 148

Intel manual Complete Problem Description, Intel Server System SR2500AL User’s Guide

Contents

Intel Server System SR2500AL User’s Guide Intel Order Number D31969-004Disclaimer Intel Server System SR2500AL User’s GuideSafety Information Important Safety InstructionsWichtige Sicherheitshinweise Consignes de sécuritéServer Boards and Server Chassis Safety Information（《Intel 重要安全指导服务器主板与服务器机箱安全信息》）。 Intel Server System SR2500AL User’s GuideWarnings Intel Server System SR2500AL User’s GuideIntel Server System SR2500AL User’s Guide About this Manual PrefaceManual Organization Product Contents Intel Server System SR2500ALLX/SR2500ALLXR ContentsIntel Server System SR2500ALBRP/SR2500ALBRPR Contents Intel Server System SR2500AL User’s Guide Table of Contents Safety InformationChapter 2 Server System Features Chapter 3 Hardware Installations and UpgradesRemoving the Front Bezel Appendix B Troubleshooting Chapter 4 Server UtilitiesAppendix A Technical Reference Removing the BackplaneAppendix C Intel Server Issue Report Form Appendix D LED DecoderAppendix E Getting Help Appendix F Regulatory and Compliance InformationAppendix H Installation/Assembly Safety Instructions Appendix G WarrantyAppendix I Safety Information Avertissements sur l’accés au systéme List of Figures Figure 42. Installing Filler Blank into the Server System Figure 88. Installing a Fan into the Fixed Fan Module Intel Server System SR2500AL User’s Guide List of Tables Table 1. Server System Referencesxxii Intel Server System SR2500AL User’s Guide1 Server System References Table 1. Server System ReferencesIntel Integrated Server System SR2500AL Quick Start Users Table 1. Server System ReferencesGuide 2 Server System Features Figure 1. Intel Integrated Server System SR2500ALSR2500ALBRP Feature Summary Table 2 summarizes the features of the server systemSee the Intel Server Board S5000PAL/S5000XAL Technical External connectionsSR2500ALBRP Feature Summary FeatureDescription Intel Server System SR2500AL User’s GuideChassis Component Identification Internal ComponentsFigure 2. ChassisComponents M LServer Board Connector and Component Locations A B C D E FG H QQ PP OO NN MM LL KK JJ II HH GG FF EE DD CC BB AA ZJ K L M N O P Q Y X W V U T SRFigure 3. Server Board Connector and Component Locations Configuration Jumpers Figure 4. BIOS Select JumperJ3H1 Intel Server System SR2500AL User’s GuideFigure 5. Recovery Jumpers Password ClearBMC Force Update Mode CMOS ClearIntel Light Guided Diagnostics Figure 6. Light Guided Diagnostic LEDsBack Panel Connectors Figure 7. Back Panel ConnectorsRAID Support Table 3. NIC LED DescriptionsC B AD E F G SAS/SATA Mid-PlanesFigure 8. Passive Mid-Plane Components E F G Figure 9. Active SAS/SATA Mid-Plane ComponentsIntel Server System SR2500AL User’s Guide AF000046Hot-Swap SAS/SATA Backplane A B C DFigure 10. Hot-Swap SAS/SATA Backplane Components Front View Intel Server System SR2500AL User’s GuideA B C D Figure 11. Hot-Swap SAS/SATA Backplane Components Rear ViewIntel Server System SR2500AL User’s Guide Standard Control Panel Front of Server SystemA B C D E F G Intel Local Control Panel Figure 12. Standard Control PanelN M L K J I H G Intel Server System SR2500AL User’s GuideBezels Figure 13. Intel Local Control PanelRear of Server System P N L K I H G O M JFigure 14. Server System Back Intel Server System SR2500AL User’s GuideHard Disk Drives Peripheral DevicesFigure 15. Optional Peripherals Advanced Management Options Rack-Mounted SystemsSlimline Optical Drive Carrier Intel Remote Management ModuleIntel Server System SR2500AL User’s Guide 3 Hardware Installations and Upgrades Removing and Installing from a RackBefore You Begin Tools and Supplies NeededFixed Bracket Rack Mount Installation Basic Rail Rack Mount Installation Basic Rail Rack Mount RemovalRemoving and Installing the Front Bezel Tool-less Rail Rack Mount ServicingFigure 16. Front Bezel Supporting the Standard Control Panel Figure 17. Front Bezel Supporting the Intel Local Control PanelFigure 18. Removing the Front Bezel Removing the Front BezelIntel Server System SR2500AL User’s Guide Removing and Installing the System Cover Installing the Front BezelFigure 19. Installing the Front Bezel Removing the System CoverInstalling the Server System Cover Figure 20. Removing the Server System CoverFigure 21. Installing the Server System Cover Removing and Installing the Processor Air DuctRemoving the Processor Air Duct Intel Server System SR2500AL User’s Guide Figure 22. Removing the Processor Air DuctTP02131 processors are installed Installing the Processor Air DuctFigure 23. Removing the Processor 2 Air Dam Optional - only if two Installing DIMMs Installing and Removing MemoryFigure 24. Installing the Processor Air Duct Figure 25. Installing the Memory C D AInstalling the Processor Installing or Replacing the ProcessorRemoving DIMMs Figure 27. Installing the Processor Figure 26. Lifting the Processor Socket HandleFigure 29. Installing the Heat Sink 2U Passive Heat Sink Shown Installing the Heat SinksFigure 28. Removing the Socket Cover Removing and Installing the Small Air Baffle Removing a ProcessorRemoving the Small Air Baffle Installing the Small Air BaffleFigure 30. Removing the Small Air Baffle Figure 31. Installing the Small Air Baffle Removing and Installing the Large Air BaffleRemoving the Large Air Baffle Installing the Large Air Baffle Figure 32. Removing the Large Air BaffleInstalling a SAS or SATA Hot-swap Hard Disk Drive Installing and Removing a Hot-swap Hard DriveFigure 33. Installing the Large Air Baffle Figure 34. Removing Hot-swap Disk Carrier from the Server System Figure 35. Removing Retention Device from Drive CarrierTP02141 TP02142Figure 36. Installing Hard Drive into Carrier Figure 37. Install Drive Assembly into the Server SystemB A B TP02144Removing a SAS or SATA Hot-swap Hard Disk Drive Installing a Slimline Optical Drive or Internal USB Floppy Figure 38. Installing an Optical Drive into the Drive TrayRemoving a Slimline Optical Drive or Internal USB Floppy B C ASystem A B CFigure 41. Removing the Slimline Optical Drive from the Tray Installing a Tape Drive Figure 42. Installing Filler Blank into the Server SystemFigure 43. Removing Tape Drive Filler Panel from the Server System Figure 44. Removing Sixth Drive Filler Panel from the Server SystemAF000036 AF000035Figure 46. Installing Tape Drive Assembly into the Server System Figure 45. Inserting a Tape Drive into the CarrierInstalling a Sixth Hard Drive Figure 47. Installing Sixth HDD BracketPage Page Installing and Removing the PCI Riser Assembly Removing the PCI Riser AssemblyFigure 50. Installing the Filler Panels Filling Empty Server System BaysFigure 51. Removing PCI Riser Assembly from the Server System TP02145Installing the PCI Riser Assembly Figure 52. Installing PCI Riser Assembly into the Server SystemReplacing a PCI Riser Card Removing a PCI Riser CardSide A B CInstalling a PCI Riser Card Figure 54. Installing PCI Riser Card into the Server SystemInstalling and Removing a PCI Add-in Card Installing a PCI Add-in CardRemoving a PCI Add-in Card Figure 55. Installing a Full Height Add-In CardA C D B A D C B Figure 56. Removing a Full Height Add-In CardInstalling and Removing the I/O Expansion Modules Installing the I/O Expansion ModulesFigure 57. Installing the I/O Expansion Module to the Server Board B C AB A C Removing the I/O Expansion ModulesFigure 58. Removing the I/O Expansion Modules from the Server Board Installing the Intel RMM and Intel RMM NIC A D C Server SystemFigure 60. Removing the Intel RMM and the Intel RMM NIC Module from Removing the Intel RMM and Intel RMM NICthe Server System Removing the Mid-plane Board Replacing the Mid-plane BoardFigure 61. Removing the Bridge Board from the Server System Installing the Mid-plane Board Figure 62. Removing the Mid-plane from the Server SystemFigure 63. Installing the Mid-plane into the Server System Figure 64. Installing the Bridge Board into the Server SystemReplacing the Backplane Removing the BackplaneIntel Server System SR2500AL User’s Guide Figure 65. Removing the Backplane from the Server SystemAF000016 Installing the Backplane Figure 66. Installing the Backplane into the Server SystemFigure 67. Installing the RAID Activation Key and the RAID Mini DIMM Installing the RAID Activation Key and the RAID Mini DIMMA B B C Figure 68. Removing the RAID Activation Key and the RAID Mini DIMM Removing the RAID Activation Key and the RAID Mini DIMMA B B C Installing the RAID Battery Backup Unit Installing and Removing the RAID Battery Backup Unit BBUFigure 69. Installing the RAID Battery Backup Unit Removing the RAID Battery Backup Unit Figure 70. Removing the RAID Battery Backup UnitInstalling the Server Board Installing and Removing the Server BoardFigure 71. Installing the Server Board Removing the Server Board Figure 72. Removing the Server Board Replacing the Backup Battery Figure 73. Replacing the Backup Battery TP02079Replacing the Power Supply Figure 74. Removing Power Supply Filler Panel from the Server SystemFigure 76. Installing Power Supply Module into the Server System Figure 75. Removing Power Supply Module from the Server SystemB A Replacing the Power Distribution Module Figure 78. Removing the Power Distribution ModuleReplacing the Control Panel Figure 80. Installing Control Panel Module into the Server System Figure 79. Removing Standard Control Panel Module from the ServerSystem AF000005Replacing a Fan Module Replacing a Redundant Fan ModuleFigure 82. Installing the Redundant Fan Module Figure 81. Removing the Redundant Fan ModuleReplacing a Fixed Fan Module Figure 83. Removing the Fixed Fan Module Figure 84. Installing the Fixed Fan ModuleB A B A Replacing a Redundant System Fan Figure 86. Installing a Fan into the Redundant Fan Module 6 4Figure 85. Removing a Fan from the Redundant Fan Module 6 4Replacing a Fixed Fan Figure 87. Removing a Fan from the Fixed Fan ModuleInstalling the Rack Handles Installing and Removing the Rack HandlesFigure 88. Installing a Fan into the Fixed Fan Module Figure 89. Installing the Rack Handle Removing the Rack HandlesIntel Server System SR2500AL User’s Guide Figure 90. Removing the Rack HandleAF000020 Using the BIOS Setup Utility Starting SetupIf You Cannot Access Setup Setup MenusTable 4. Setup Menu Key Use Setup ConfirmationLoad default configuration now? Yes NoUpgrading the BIOS Preparing for the UpgradeRecording the Current BIOS Settings Table 4. Setup Menu Key UseUpgrading the BIOS Clearing the PasswordObtaining the Upgrade Figure 91. Clear Password Jumper Clearing the CMOSFigure 92. Clear CMOS Jumper Cable Routing Appendix A Technical ReferenceFigure 93. Cable Routing Fan Connections Mid-plane Boardplane Board Intel Server System SR2500AL User’s Guide750W Single Power Supply Output Voltages 750W Single Power Supply Input VoltagesTable 5. Power Supply Output Capability System Environmental Specifications Table 6. System Environmental SpecificationsResetting the System Appendix B TroubleshootingTable 7. Resetting the System Hardware Diagnostic Testing Problems following Initial System InstallationFirst Steps Checklist Verifying Proper Operation of Key System Lights Specific Problems and Corrective ActionsConfirming Loading of the Operating System Power Light Does Not Light No Characters Appear on ScreenCharacters Are Distorted or Incorrect System Cooling Fans Do Not Rotate ProperlyCD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light Drive Activity Light Does Not LightCannot Connect to a Server Problems with Network The server hangs when the drivers are loadedDiagnostics pass but the connection fails The add-in adapter stopped working without apparent causeProblems with Newly Installed Application Software System Boots when Installing PCI CardProblems with Application Software that Ran Correctly Earlier Bootable CD-ROM Disk Is Not Detected Hard Drives are not RecognizedBIOS POST Beep Codes Table 9. POST Error Beep CodesLED Information Table 8. LED InformationModule Table 10. Error Beep Codes Generated by Intel Remote ManagementIntel Server System SR2500AL User’s Guide Intel Server System SR2500AL User’s Guide Appendix C Intel Server Issue Report Form Board / Chassis InformationOperating System Information DIMM ConfigurationAdd-in Card, Peripheral, Video, NIC Hard Drive Information Management InformationControl Panel Information On-Board Platform Instrumentation only Intel Remote Management ModuleComplete Problem Description Intel Server System SR2500AL User’s GuideAppendix D LED Decoder Table 11. POST Progress Code LED ExampleFigure 96. Diagnostic LED Placement Diagram Table 12. Diagnostic LED POST Code DecoderDiagnostic LEDs Back edge of server boardTable 12. Diagnostic LED POST Code Decoder PCI BusATA / ATAPI / SATA SMBUSTable 12. Diagnostic LED POST Code Decoder Boot Device SelectionMouse PS2 or USB Fixed MediaTable 12. Diagnostic LED POST Code Decoder Runtime Phase / EFI Operating System BootPre-EFI Initialization PEI Core Driver Execution Environment DXE CoreTable 12. Diagnostic LED POST Code Decoder Pre-EFI Initialization Module PEIM / RecoveryAppendix E Getting Help World Wide WebTelephone U.S. and CanadaIn Asia-Pacific region JapanLatin America AustraliaEcuador PanamaUruguay MexicoIntel Server System SR2500AL User’s Guide Product Safety Compliance Appendix F Regulatory and Compliance InformationProduct Regulatory Compliance Intended ApplicationProduct Regulatory Compliance References Table 13. Product Regulatory Compliance MarkingsTable 13. Product Regulatory Compliance Markings Compliance RegionalCompliance Compliance Reference Marking ExampleTable 13. Product Regulatory Compliance Markings Compliance RegionalCompliance Compliance Reference Marking ExampleElectromagnetic Compatibility Notices FCC Verification Statement USAIndustry Canada ICES-003 Europe CE Declaration of ConformityVCCI Japan BSMI TaiwanCNCA CCC-China Korean Compliance RRLProduct Ecology Compliance Table 14. Product Ecology Compliance Markings China RoHSChina Recycling GB18455-2001 Waste Electrical and ElectronicCompliance Compliance ReferenceRegional Compliance ReferenceOther Markings Table 15. Other MarkingsRegulated Specified Components End-of-Life / Product Recycling Intel Server System SR2500AL User’s GuideLimited Warranty for Intel Chassis Subassembly Products Appendix G WarrantyExtent of Limited Warranty How to Obtain Warranty Service Warranty Limitations and ExclusionsLimitations of Liability Telephone Support Returning a Defective ProductIntel Server System SR2500AL User’s Guide English Appendix H Installation/Assembly Safety InstructionsIntel Server System SR2500AL User’s Guide 2. Remove and save all screws from the covers 3. Remove the covers Deutsch Intel Server System SR2500AL User’s Guide2. Schalten Sie das System mit dem Hauptschalter aus Français Intel Server System SR2500AL User’s Guide1. Mettez hors tension tous les périphériques connectés au système Español Intel Server System SR2500AL User’s Guide1. Apague todos los dispositivos periféricos conectados al sistema Chinese Intel Server System SR2500AL User’s GuideItaliano 5. Ricollegare tutti i cavi esterni e le prolunghe AC del sistema Intel Server System SR2500AL User’s GuideIntel Server System SR2500AL User’s Guide Appendix I Safety Information Server Safety InformationSafety Warnings and Cautions EnglishSite Selection Intended Application UsesEquipment Handling Practices Power and Electrical Warnings Power Cord WarningsSystem Access Warnings Rack Mount WarningsBattery Replacement Electrostatic Discharge ESDOther Hazards Cooling and AirflowSicherheitshinweise für den Server Sicherheitshinweise und VorsichtsmaßnahmenDeutsch VORSICHTStandortauswahl Zielbenutzer der AnwendungHandhabung von Geräten Warnungen zu Netzspannung und Elektrizität Hinweis für NetzkabelWarnhinweise für den Systemzugang Warnhinweise für RacksElektrostatische Entladungen ESD Andere GefahrenBatterieaustausch Kühlung und LuftstromConsignes de securite sur le serveur Séurité avertissements et mises en gardeLaser-Peripheriegeräte oder -Komponenten FrançaisSélection d’un emplacement Domaines d’utilisation prévusPratiques de manipulation de l’équipement Alimentation et avertissements en matiére d’électricitéAvertissements sur le cordon d’alimentation Avertissements sur l’accés au systémeAvertissements sur le montage en rack Remplacement de la pile Décharges électrostatiques ESDAutres risques Refroidissement et ventilationPériphériques laser Información de seguridad del servidorAdvertencias y precauciones sobre seguridad EspañolAplicaciones y usos previstos Seleccién de la ubicaciónAdvertencias de alimentacién y eléctricas Manipulacién del equipoAdvertencias sobre el cable de alimentación Advertencias el acceso al sistema Advertencias sobre el montaje en bastidor Descarga electrostática ESDSustitución de la batería Otros riesgosEnfriamiento y circulación de aire Periféricos o dispositivos láser No abra la caja de ningún periférico o dispositivo láserHaga que el fabricante los repare Intel Server System SR2500AL User’s GuideIntel Server System SR2500AL User’s Guide