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Intel SR2500AL manual Appendix C Intel Server Issue Report Form, Board / Chassis Information

Models: SR2500AL

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Appendix C: Intel® Server Issue Report Form

Note: An on-line / automatic submission version of this form is available at http:// support.intel.com/support/motherboards/server/chassis/SR2500/. For the fastest service, please submit your form via the Internet.

Date Submitted: _______________________________________________________

Company Name: ______________________________________________________

Contact Name: ________________________________________________________

Email Address: _______________________________________________________

Intel Server Product: ___________________________________________________

Priority (Critical, Hot, High, Low): _______________________________________

Brief Problem Description. Provide a brief description below. See the last page for space to include a detailed problem description.

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

Board / Chassis Information

Baseboard Revision - PBA#: _____________________________________________

Baseboard Serial Number: _______________________________________________

Chassis Model: ________________________________________________________

CPU1 Speed/Stepping/Spec: _____________________________________________

CPU2 Speed/Stepping/Spec: _____________________________________________

System BIOS Version: __________________________________________________

HSC Firmware Version: _________________________________________________

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Intel SR2500AL manual Appendix C Intel Server Issue Report Form, Board / Chassis Information

Contents

Intel Order Number D31969-004 Intel Server System SR2500AL User’s GuideIntel Server System SR2500AL User’s Guide DisclaimerImportant Safety Instructions Safety InformationWichtige Sicherheitshinweise Consignes de sécurité重要安全指导 Server Boards and Server Chassis Safety Information（《Intel服务器主板与服务器机箱安全信息》）。 Intel Server System SR2500AL User’s GuideIntel Server System SR2500AL User’s Guide WarningsIntel Server System SR2500AL User’s Guide About this Manual PrefaceManual Organization Intel Server System SR2500ALLX/SR2500ALLXR Contents Product ContentsIntel Server System SR2500ALBRP/SR2500ALBRPR Contents Intel Server System SR2500AL User’s Guide Safety Information Table of ContentsChapter 2 Server System Features Chapter 3 Hardware Installations and UpgradesRemoving the Front Bezel Chapter 4 Server Utilities Appendix B TroubleshootingAppendix A Technical Reference Removing the BackplaneAppendix D LED Decoder Appendix C Intel Server Issue Report FormAppendix E Getting Help Appendix F Regulatory and Compliance InformationAppendix H Installation/Assembly Safety Instructions Appendix G WarrantyAppendix I Safety Information Avertissements sur l’accés au systéme List of Figures Figure 42. Installing Filler Blank into the Server System Figure 88. Installing a Fan into the Fixed Fan Module Intel Server System SR2500AL User’s Guide Table 1. Server System References List of TablesIntel Server System SR2500AL User’s Guide xxiiTable 1. Server System References 1 Server System ReferencesIntel Integrated Server System SR2500AL Quick Start Users Table 1. Server System ReferencesGuide Figure 1. Intel Integrated Server System SR2500AL 2 Server System FeaturesTable 2 summarizes the features of the server system SR2500ALBRP Feature SummarySee the Intel Server Board S5000PAL/S5000XAL Technical External connectionsFeature SR2500ALBRP Feature SummaryDescription Intel Server System SR2500AL User’s GuideInternal Components Chassis Component IdentificationFigure 2. ChassisComponents M LA B C D E FG H QQ PP OO NN MM LL KK JJ II HH GG FF EE DD CC BB AA Z Server Board Connector and Component LocationsJ K L M N O P Q Y X W V U T SRFigure 3. Server Board Connector and Component Locations Figure 4. BIOS Select Jumper Configuration JumpersJ3H1 Intel Server System SR2500AL User’s GuidePassword Clear Figure 5. Recovery JumpersBMC Force Update Mode CMOS ClearFigure 6. Light Guided Diagnostic LEDs Intel Light Guided DiagnosticsFigure 7. Back Panel Connectors Back Panel ConnectorsTable 3. NIC LED Descriptions RAID SupportC B AD E F G SAS/SATA Mid-PlanesFigure 8. Passive Mid-Plane Components Figure 9. Active SAS/SATA Mid-Plane Components E F GIntel Server System SR2500AL User’s Guide AF000046A B C D Hot-Swap SAS/SATA BackplaneFigure 10. Hot-Swap SAS/SATA Backplane Components Front View Intel Server System SR2500AL User’s GuideA B C D Figure 11. Hot-Swap SAS/SATA Backplane Components Rear ViewIntel Server System SR2500AL User’s Guide Standard Control Panel Front of Server SystemA B C D E F G Figure 12. Standard Control Panel Intel Local Control PanelN M L K J I H G Intel Server System SR2500AL User’s GuideFigure 13. Intel Local Control Panel BezelsP N L K I H G O M J Rear of Server SystemFigure 14. Server System Back Intel Server System SR2500AL User’s GuideHard Disk Drives Peripheral DevicesFigure 15. Optional Peripherals Rack-Mounted Systems Advanced Management OptionsSlimline Optical Drive Carrier Intel Remote Management ModuleIntel Server System SR2500AL User’s Guide Removing and Installing from a Rack 3 Hardware Installations and UpgradesBefore You Begin Tools and Supplies NeededFixed Bracket Rack Mount Installation Basic Rail Rack Mount Removal Basic Rail Rack Mount InstallationTool-less Rail Rack Mount Servicing Removing and Installing the Front BezelFigure 16. Front Bezel Supporting the Standard Control Panel Figure 17. Front Bezel Supporting the Intel Local Control PanelFigure 18. Removing the Front Bezel Removing the Front BezelIntel Server System SR2500AL User’s Guide Installing the Front Bezel Removing and Installing the System CoverFigure 19. Installing the Front Bezel Removing the System CoverFigure 20. Removing the Server System Cover Installing the Server System CoverFigure 21. Installing the Server System Cover Removing and Installing the Processor Air DuctRemoving the Processor Air Duct Intel Server System SR2500AL User’s Guide Figure 22. Removing the Processor Air DuctTP02131 processors are installed Installing the Processor Air DuctFigure 23. Removing the Processor 2 Air Dam Optional - only if two Installing DIMMs Installing and Removing MemoryFigure 24. Installing the Processor Air Duct C D A Figure 25. Installing the MemoryInstalling the Processor Installing or Replacing the ProcessorRemoving DIMMs Figure 26. Lifting the Processor Socket Handle Figure 27. Installing the ProcessorFigure 29. Installing the Heat Sink 2U Passive Heat Sink Shown Installing the Heat SinksFigure 28. Removing the Socket Cover Removing a Processor Removing and Installing the Small Air BaffleRemoving the Small Air Baffle Installing the Small Air BaffleFigure 30. Removing the Small Air Baffle Figure 31. Installing the Small Air Baffle Removing and Installing the Large Air BaffleRemoving the Large Air Baffle Figure 32. Removing the Large Air Baffle Installing the Large Air BaffleInstalling a SAS or SATA Hot-swap Hard Disk Drive Installing and Removing a Hot-swap Hard DriveFigure 33. Installing the Large Air Baffle Figure 35. Removing Retention Device from Drive Carrier Figure 34. Removing Hot-swap Disk Carrier from the Server SystemTP02141 TP02142Figure 37. Install Drive Assembly into the Server System Figure 36. Installing Hard Drive into CarrierB A B TP02144Removing a SAS or SATA Hot-swap Hard Disk Drive Figure 38. Installing an Optical Drive into the Drive Tray Installing a Slimline Optical Drive or Internal USB FloppyB C A Removing a Slimline Optical Drive or Internal USB FloppySystem A B CFigure 41. Removing the Slimline Optical Drive from the Tray Figure 42. Installing Filler Blank into the Server System Installing a Tape DriveFigure 44. Removing Sixth Drive Filler Panel from the Server System Figure 43. Removing Tape Drive Filler Panel from the Server SystemAF000036 AF000035Figure 45. Inserting a Tape Drive into the Carrier Figure 46. Installing Tape Drive Assembly into the Server SystemFigure 47. Installing Sixth HDD Bracket Installing a Sixth Hard DrivePage Page Removing the PCI Riser Assembly Installing and Removing the PCI Riser AssemblyFigure 50. Installing the Filler Panels Filling Empty Server System BaysTP02145 Figure 51. Removing PCI Riser Assembly from the Server SystemFigure 52. Installing PCI Riser Assembly into the Server System Installing the PCI Riser AssemblyRemoving a PCI Riser Card Replacing a PCI Riser CardA B C SideFigure 54. Installing PCI Riser Card into the Server System Installing a PCI Riser CardInstalling a PCI Add-in Card Installing and Removing a PCI Add-in CardRemoving a PCI Add-in Card Figure 55. Installing a Full Height Add-In CardA C D B Figure 56. Removing a Full Height Add-In Card A D C BInstalling the I/O Expansion Modules Installing and Removing the I/O Expansion ModulesFigure 57. Installing the I/O Expansion Module to the Server Board B C AB A C Removing the I/O Expansion ModulesFigure 58. Removing the I/O Expansion Modules from the Server Board Installing the Intel RMM and Intel RMM NIC Server System A D CFigure 60. Removing the Intel RMM and the Intel RMM NIC Module from Removing the Intel RMM and Intel RMM NICthe Server System Removing the Mid-plane Board Replacing the Mid-plane BoardFigure 61. Removing the Bridge Board from the Server System Figure 62. Removing the Mid-plane from the Server System Installing the Mid-plane BoardFigure 64. Installing the Bridge Board into the Server System Figure 63. Installing the Mid-plane into the Server SystemRemoving the Backplane Replacing the BackplaneIntel Server System SR2500AL User’s Guide Figure 65. Removing the Backplane from the Server SystemAF000016 Figure 66. Installing the Backplane into the Server System Installing the BackplaneFigure 67. Installing the RAID Activation Key and the RAID Mini DIMM Installing the RAID Activation Key and the RAID Mini DIMMA B B C Figure 68. Removing the RAID Activation Key and the RAID Mini DIMM Removing the RAID Activation Key and the RAID Mini DIMMA B B C Installing the RAID Battery Backup Unit Installing and Removing the RAID Battery Backup Unit BBUFigure 69. Installing the RAID Battery Backup Unit Figure 70. Removing the RAID Battery Backup Unit Removing the RAID Battery Backup UnitInstalling the Server Board Installing and Removing the Server BoardFigure 71. Installing the Server Board Removing the Server Board Figure 72. Removing the Server Board Replacing the Backup Battery TP02079 Figure 73. Replacing the Backup BatteryFigure 74. Removing Power Supply Filler Panel from the Server System Replacing the Power SupplyFigure 76. Installing Power Supply Module into the Server System Figure 75. Removing Power Supply Module from the Server SystemB A Figure 78. Removing the Power Distribution Module Replacing the Power Distribution ModuleReplacing the Control Panel Figure 79. Removing Standard Control Panel Module from the Server Figure 80. Installing Control Panel Module into the Server SystemSystem AF000005Replacing a Redundant Fan Module Replacing a Fan ModuleFigure 81. Removing the Redundant Fan Module Figure 82. Installing the Redundant Fan ModuleReplacing a Fixed Fan Module Figure 83. Removing the Fixed Fan Module Figure 84. Installing the Fixed Fan ModuleB A B A Replacing a Redundant System Fan 6 4 Figure 86. Installing a Fan into the Redundant Fan ModuleFigure 85. Removing a Fan from the Redundant Fan Module 6 4Figure 87. Removing a Fan from the Fixed Fan Module Replacing a Fixed FanInstalling the Rack Handles Installing and Removing the Rack HandlesFigure 88. Installing a Fan into the Fixed Fan Module Removing the Rack Handles Figure 89. Installing the Rack HandleIntel Server System SR2500AL User’s Guide Figure 90. Removing the Rack HandleAF000020 Starting Setup Using the BIOS Setup UtilityIf You Cannot Access Setup Setup MenusSetup Confirmation Table 4. Setup Menu Key UseLoad default configuration now? Yes NoPreparing for the Upgrade Upgrading the BIOSRecording the Current BIOS Settings Table 4. Setup Menu Key UseUpgrading the BIOS Clearing the PasswordObtaining the Upgrade Clearing the CMOS Figure 91. Clear Password JumperFigure 92. Clear CMOS Jumper Cable Routing Appendix A Technical ReferenceFigure 93. Cable Routing Mid-plane Board Fan Connectionsplane Board Intel Server System SR2500AL User’s Guide750W Single Power Supply Output Voltages 750W Single Power Supply Input VoltagesTable 5. Power Supply Output Capability Table 6. System Environmental Specifications System Environmental SpecificationsResetting the System Appendix B TroubleshootingTable 7. Resetting the System Hardware Diagnostic Testing Problems following Initial System InstallationFirst Steps Checklist Verifying Proper Operation of Key System Lights Specific Problems and Corrective ActionsConfirming Loading of the Operating System No Characters Appear on Screen Power Light Does Not LightSystem Cooling Fans Do Not Rotate Properly Characters Are Distorted or IncorrectCD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light Drive Activity Light Does Not LightCannot Connect to a Server The server hangs when the drivers are loaded Problems with NetworkDiagnostics pass but the connection fails The add-in adapter stopped working without apparent causeProblems with Newly Installed Application Software System Boots when Installing PCI CardProblems with Application Software that Ran Correctly Earlier Hard Drives are not Recognized Bootable CD-ROM Disk Is Not DetectedTable 9. POST Error Beep Codes BIOS POST Beep CodesLED Information Table 8. LED InformationModule Table 10. Error Beep Codes Generated by Intel Remote ManagementIntel Server System SR2500AL User’s Guide Intel Server System SR2500AL User’s Guide Board / Chassis Information Appendix C Intel Server Issue Report FormOperating System Information DIMM ConfigurationAdd-in Card, Peripheral, Video, NIC Management Information Hard Drive InformationControl Panel Information On-Board Platform Instrumentation only Intel Remote Management ModuleIntel Server System SR2500AL User’s Guide Complete Problem DescriptionTable 11. POST Progress Code LED Example Appendix D LED DecoderTable 12. Diagnostic LED POST Code Decoder Figure 96. Diagnostic LED Placement DiagramDiagnostic LEDs Back edge of server boardPCI Bus Table 12. Diagnostic LED POST Code DecoderATA / ATAPI / SATA SMBUSBoot Device Selection Table 12. Diagnostic LED POST Code DecoderMouse PS2 or USB Fixed MediaRuntime Phase / EFI Operating System Boot Table 12. Diagnostic LED POST Code DecoderPre-EFI Initialization PEI Core Driver Execution Environment DXE CorePre-EFI Initialization Module PEIM / Recovery Table 12. Diagnostic LED POST Code DecoderWorld Wide Web Appendix E Getting HelpTelephone U.S. and CanadaJapan In Asia-Pacific regionLatin America AustraliaPanama EcuadorUruguay MexicoIntel Server System SR2500AL User’s Guide Appendix F Regulatory and Compliance Information Product Safety ComplianceProduct Regulatory Compliance Intended ApplicationTable 13. Product Regulatory Compliance Markings Product Regulatory Compliance ReferencesCompliance Regional Table 13. Product Regulatory Compliance MarkingsCompliance Compliance Reference Marking ExampleCompliance Regional Table 13. Product Regulatory Compliance MarkingsCompliance Compliance Reference Marking ExampleFCC Verification Statement USA Electromagnetic Compatibility NoticesEurope CE Declaration of Conformity Industry Canada ICES-003VCCI Japan BSMI TaiwanCNCA CCC-China Korean Compliance RRLProduct Ecology Compliance China RoHS Table 14. Product Ecology Compliance MarkingsChina Recycling GB18455-2001 Waste Electrical and ElectronicCompliance Reference ComplianceRegional Compliance ReferenceTable 15. Other Markings Other MarkingsRegulated Specified Components Intel Server System SR2500AL User’s Guide End-of-Life / Product RecyclingLimited Warranty for Intel Chassis Subassembly Products Appendix G WarrantyExtent of Limited Warranty How to Obtain Warranty Service Warranty Limitations and ExclusionsLimitations of Liability Returning a Defective Product Telephone SupportIntel Server System SR2500AL User’s Guide English Appendix H Installation/Assembly Safety InstructionsIntel Server System SR2500AL User’s Guide 2. Remove and save all screws from the covers 3. Remove the covers Intel Server System SR2500AL User’s Guide Deutsch2. Schalten Sie das System mit dem Hauptschalter aus Intel Server System SR2500AL User’s Guide Français1. Mettez hors tension tous les périphériques connectés au système Intel Server System SR2500AL User’s Guide Español1. Apague todos los dispositivos periféricos conectados al sistema Intel Server System SR2500AL User’s Guide ChineseItaliano Intel Server System SR2500AL User’s Guide 5. Ricollegare tutti i cavi esterni e le prolunghe AC del sistemaIntel Server System SR2500AL User’s Guide Server Safety Information Appendix I Safety InformationSafety Warnings and Cautions EnglishSite Selection Intended Application UsesEquipment Handling Practices Power Cord Warnings Power and Electrical WarningsRack Mount Warnings System Access WarningsElectrostatic Discharge ESD Battery ReplacementOther Hazards Cooling and AirflowSicherheitshinweise und Vorsichtsmaßnahmen Sicherheitshinweise für den ServerDeutsch VORSICHTStandortauswahl Zielbenutzer der AnwendungHandhabung von Geräten Hinweis für Netzkabel Warnungen zu Netzspannung und ElektrizitätWarnhinweise für Racks Warnhinweise für den SystemzugangAndere Gefahren Elektrostatische Entladungen ESDBatterieaustausch Kühlung und LuftstromSéurité avertissements et mises en garde Consignes de securite sur le serveurLaser-Peripheriegeräte oder -Komponenten FrançaisDomaines d’utilisation prévus Sélection d’un emplacementAlimentation et avertissements en matiére d’électricité Pratiques de manipulation de l’équipementAvertissements sur l’accés au systéme Avertissements sur le cordon d’alimentationAvertissements sur le montage en rack Décharges électrostatiques ESD Remplacement de la pileAutres risques Refroidissement et ventilationInformación de seguridad del servidor Périphériques laserAdvertencias y precauciones sobre seguridad EspañolSeleccién de la ubicación Aplicaciones y usos previstosAdvertencias de alimentacién y eléctricas Manipulacién del equipoAdvertencias sobre el cable de alimentación Advertencias el acceso al sistema Descarga electrostática ESD Advertencias sobre el montaje en bastidorSustitución de la batería Otros riesgosEnfriamiento y circulación de aire No abra la caja de ningún periférico o dispositivo láser Periféricos o dispositivos láserHaga que el fabricante los repare Intel Server System SR2500AL User’s GuideIntel Server System SR2500AL User’s Guide