Chapter 4 — Troubleshooting and Maintaining the CN2G
Problems While Operating the CN2G (continued)
Problem
You place the CN2G in the communications dock, and the Battery light turns on and is orange.
The CN2G appears to be locked up and you cannot enter data.
Solution
•The temperature may not be within the charging range. Make sure that the temperature is from 0°C to 45°C (32°F to 113°F).
•The battery may be damaged. Replace the battery. Try these possible solutions in order:
•Wait at least 10 seconds and try again. If the CN2G is still connecting to the Intermec Application Server or the host, it ignores any input from the keypad or scanner.
•Press and hold the Power key for approximately 2 seconds, and then release it to turn off the CN2G. Press the Power key again to turn on the CN2G.
•Perform a warm boot on the CN2G. For help, see “Warm Booting the CN2G” on page 73.
•Perform a cold boot on the CN2G. For help, see “Cold Booting the CN2G” on page 74.
•Try reloading the firmware. For help, see “Upgrading Your CN2G” on page 59.
•If the CN2G will not boot or reset, contact your local Intermec service representative for help.
Problems While Configuring Security
Problem
The CN2G indicates that it is authenticated, but it does not communicate with the host.
Solution
Make sure that the CN2G IP address, host IP address, subnet mask, and default router are properly configured for your network.
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