Chapter 4 — Troubleshooting and Maintaining the CN2G
Problems While Configuring Security (continued)
Problem
The CN2G does not appear to be authenticating and a network connection icon does not appear on the status bar. To see a list of network connections icons, see “Understanding the Screen Icons” on page 13.
A network connection icon appears in the status bar, but it disappears.
The CN2G indicates that it is not authenticated.
Solution
The CN2G may not be communicating with your access point. Make sure the network name on the CN2G is the same as the network name (SSID) of the access point that you are trying to communicate with. The default network name is “INTERMEC.”
The 802.1x security network may not be active. Make sure that the server software is properly loaded and configured on the server PC. For help, see the documentation that shipped with your server software.
The CN2G may not be communicating with the access point that you want it to communicate with. Make sure that the network name on the CN2G is the same as the network name of the access point that you are trying to communicate with. The default network name is “INTERMEC.”
The access point that you are trying to communicate with may not be communicating with the server. Make sure your access point is turned on, properly configured, and has 802.1x security enabled.
Make sure that:
•The User Name and Password parameters on your CN2G match the user name and password on your authentication server. You may need to
•On your authentication server, the user and group are allowed and the group policy is allowed to log in to the server. For help, see the documentation for your authentication server software.
•The IP address and secret key for your access point must match the IP address and secret key on your authentication server. You may need to re- enter the IP address and secret key on both your access point and authentication server.
•The authentication server software is running on the server PC.
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