Chapter 4 — Troubleshooting and Maintaining the CN2G
Problems While Scanning Bar Codes (continued)
Problem | Solution |
The scanner will not read the bar code | Make sure the bar code symbology you are scanning |
label (continued). | is enabled. Use Intermec Settings to check the |
| symbologies. If your bar code symbology is disabled, |
| enable it and then try scanning the bar code label |
| again. |
| Make sure that the application you are running on |
| the computer is expecting input from a bar code. |
| You may need to use the input panel to enter this |
| information instead of scanning it. |
|
|
The scanner does not read the bar | The scanner window may be dirty. Clean the |
code labels quickly, or the scanning | window with a solution of ammonia and water. |
beam seems to be faint or obscured. | Wipe dry. Do not allow abrasive material to touch |
| the window. |
|
|
You scan a valid bar code label to | The computer may have decoded the bar code label |
enter data for your application. The | in a symbology other than the label’s actual |
data decoded by the CN2G does not | symbology. Try scanning the bar code label again. |
match the data encoded in the bar | Make sure you scan the entire label. |
code label. | To operate the computer quickly and efficiently, |
| |
| you should only enable the bar code symbologies |
| that you are going to scan. |
|
|
72 | CN2G Handheld Computer User’s Manual |
