Troubleshooting | Kyocera FS-C5016N specification

Chapter 4 Troubleshooting

This chapter explains how to handle printer problems that may occur. If a problem cannot be corrected, contact your Kyocera Mita dealer. This chapter explains the following topics:

•General Guidelines

•Print Quality Problems

•Error Messages

•Clearing Paper Jams

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Kyocera FS-C5016N manual Troubleshooting

Contents

FS-C5016N Symbols Regarding Tradenames Iii Agfa Monotype License Agreement FCC statement for users in the United States Important Notes for Interface connectors Vii Viii Group for Energy Efficient Appliances Geea Installation Precautions Other Precautions Power Supply/Grounding the Printer Precautions for Use Xiii This appendix lists the printer’s specifications For More InformationGuide to the Operation Guide This Operation Guide has the following chapters Contents Setting Print Quality PaginationOperating the Storage Device Paper Handling Index Introduction Hardware FeaturesGeneral Software Networking KPDL3 Kyocera Printer Description LanguageAccount Management System Built-in and external network interfaces Parts and Functions Front This tray receives printouts face down This switch turns printer power on and offLeft Internal Rear Air is purged through these vents to cool down the inside Handling Paper Paper specifications GeneralAvailable paper types Values Recommended Paper Size Product WeightMinimum and Maximum Paper Sizes Selecting the Right Paper GuidelinesPaper conditions Paper composition Basis weights Paper Weight Equivalence TableBond Weight lb Europe Metric Weight g/m² Paper properties Grain Moisture contentThickness Caliper Other properties of paper Loading Paper Loading Paper into the Cassette Push the bottom plate down until it locks Paper size window Size Slide the paper into the paper cassette Load Limit Level of empty Loading Paper into the MP Multi-Purpose Tray LTR B5 A5 Collect Incollect Paper type to be used Paper type to be selected Special PaperSelecting the Special Paper Transparency Adhesive-backed labels Postcards Value Envelopes Thick Paper Recycled paper Colored paperPre-printed paper Paper Type Using the Operator Panel Understanding the Operator Panel Message DisplayStatus Information Message Meaning Indicators in Message Display Error codesInterface Indicator Interface Ready Paper Size Indicator Size Indicator Description Paper Type Indicator TypeREADY, DATA, and Attention Indicators GO Key Cancel KeyKeys Menu Key Arrow KeysEnter Key Ready display Menu Selection System Using the Menu Selection SystemEntering the Mode Selection Menu Paper Handling Type AdjustPaper Weight Normal On the next Menu System Road MapMenu Key USB Font Set Print Quality Inch Dimension 216 mm Feed Select Cassette Duplex Mode None Buzzer BuzzerOn Menu Map and Status Pages Printing a Menu MapPrint Menu Map Print Menu Map ? Menu MAP Printing a Status Print StatusPrint Status Page ? Prints a status Hardware Information Understanding the StatusSoftware Version Installed Options Error LogMemory Information Quick Copy Proof-and-Hold Private Print MPSJob Retention Using Quick Copy Job StorageVirtual Mailbox Virtual mailbox can be used in PCL 6 emulation only MPS Quick Copy HaroldQuick Copy ?Harold Quick Copy ?Arlen Using Proof-and-Hold Report CopiesReport Delete Deleting a Quick Copy Job Printing a Private Print/Stored Job Private/Stored HaroldPrivate/Stored ?Harold Private/Stored ?Arlen Agenda 0000 Agenda CopiesAgenda Delete Deleting a Private/Stored Job Printing a Code Job Job Manager Printing a List of Code Jobs List of Code JOBList of Code JOB ? Retrieving Jobs from Virtual Mailbox VMB Print VMB Data Tray001Print VMB Data Tray001Richard Print VMB Data Tray001?Richard List of VMB List of VMB ?Press the U or V key repeatedly until List of VMB appears Virtual mailboxes as shown in -6below Changing e-MPS Configuration MPS ConfigurationQuick Copy Press the Enter key. a blinking cursor appears Temp. Code JOB Size 1550MB Press the Menu key. The display returns to ReadyMaximum Space Assigned to Temporary Code Jobs Appears Perm. Code JOB Size 1550MB Maximum Space Assigned to Permanent Code Jobs VMB Size 1550MB Maximum Space Assigned to Virtual Mailboxes VMBPress the Z key Press the U or V key and select VMB Size Blinking cursor Changing Parallel Interface Mode Changing the Interface ParametersInterface ? Serial Interface ? Parallel Changing Serial Interface Parameters Parallel I/F ? Nibble highMark ? appears Press the U or V key repeatedly until Serial appears Baud Rate ? Range Press the Enter key again Changing Network Interface ParametersInterface ? Network NetWare EtherTalk Off Network Status Page Off IP Address 000.000.000.00 Resolving IP AddressOff IP Address 000.000.000.000 Subnet Mask Gateway Interface Parallel Network Status OffStatus ? Off Status ? On Network Status Emulation ?PCL Making Default SettingsDefault Emulation Alternative Emulation for Kpdl Emulation EmulationAlt. Emulation ?PCL Key Printing Kpdl Errors Select Kpdl or Kpdl Auto using the U or V keyEmulation ?KPDL Print Kpdl Errs Off Default Font FontFont Select Internal ?I000 Make sure that Internal is displayed and press the Z key Courier RegularSelecting Regular or Dark Courier/Letter Gothic Changing the Default Font Size Size Points Character Pitch for Courier/Letter Gothic Pitch 10.00 cpiPitch 10.0 Cpi Code Set ?IBM PC-8 Setting the Code SetCode Set IBM PC-8 List of Internal Fonts List of Internal Fonts?Printing Lists of Fonts Fonts are shown in -8on the next Prescribe Pagination Number of CopiesSet Copies 001 Orientation ? Portrait Print OrientationOrientation Portrait Protect Mode ProtectProtect ? On Protect ? Auto LF Action ? LF only Linefeed LF ActionLF Action LF only CR Action ? CR only Carriage-Return CR ActionCR Action CR only Wide A4 ? Off Wide A4 PitchWide A4 Off Setting Print Quality Gloss ModeGloss Mode Low Gloss Mode ? Low Using the Memory Card Operating the Storage DeviceMemory Card Read Fonts Memory card starts. When completed, Processing disappears Read Fonts ProcessingRead Data Report Read Data ?Report Write Data Write Data ?Writing Data Memory card write information page as shown below Deleting Data Partition TypePartition Name Write Partition Length Delete Data Report Delete Data ?ReportFormat Format ? List of Partitions StartsFormat information page includes the following items Printing a List of Data Names Partitions List of Partitions ? Printout example above includes the following informationDevice Name/Number Partition Size Using the Optional Hard Disk Using the RAM Disk RAM Disk Mode Off RAM Disk Mode ? OnSetting the RAM Disk Size RAM Disk Size MByte MP Tray Mode MP Tray Mode CassetteMP Tray Mode ? Cassette Paper Handling Setting MP Tray Paper Size MP Tray Size A4 Through the following paper sizes For the MP tray Setting the MP Tray Paper Type MP Tray Type PlainMP Tray Type ? Plain Through the following paper types Setting the Cassette Paper Size Custom Paper Size Setting Paper Size Dial Setting a custom size from the Operator PanelCassette Size Custom Cassette Size ? Custom Unit mm Unit ? mmFor the paper cassette Selecting the Unit of Measurement Dimension 216 mm DimensionWhen the unit of measurement is set, press the V key 21 6 mm Cassette Type ? Plain Setting the Cassette Paper TypeCassette Type Plain Feed Select ? Cassette Selecting the Paper Feed SourceFeed Select Cassette Duplex Printing Binding ModesPrinter Jam may occur Duplex Mode None Duplex Mode ?NoneNone default Mode is set Override A4/LT ? Off Overriding Difference between A4 and LetterOverride A4/LT Off Type Adjust Custom Type Adjust ? CustomCreating Custom Paper Type Shown below Paper Weight ? Normal Setting the Paper WeightPress the U or V key repeatedly until Paper Weight appears 3-81 and press the Z key Duplex path Enable Duplex path ? EnableSetting the Duplex Path Press the U or V key repeatedly until Duplex path appears Resetting the Custom Paper Type Reset Type AdjustReset Type Adjust ? Display returns to Ready Stack Select ? Face-down tray Selecting the Output StackStack Select Face-down tray Selecting Monochrome or Color Printing Color ModeColor Mode ? Color Reading Life Counters Displaying the Total Printed PagesLife Counters Total Print Resetting the Toner Counter New Toner C Installed ? Other Modes Selecting the Message LanguageOthers MSG Language English Following order Automatic Form Feed Timeout SettingForm Feed Time Out 030sec Setting the Sleep Timer Sleep Timer 015 minSleep Mode Sleep Mode ? On Sleep Timer 015min Sleep Timer Timeout Time Received Data Dump Print HEX-DUMPPrint HEX-DUMP? Processing Waiting Printer Resetting Printer ResetPrinter Reset ? Self test Please wait Ready Resource Protection Resouce Prot OffResouce Prot ? Off Temporary for resource protection Buzzer ? On Alarm Buzzer SettingBuzzer On Auto Continue Mode ? Off Auto Continue SettingAuto Continue Mode Off Auto Continue Timer 030sec Setting the Auto Continue Recovery TimeAuto Continue Mode On Duplex Printing Error Detection Setting Finishing ErrorDuplex Off Duplex ? Off Print Regist Chart Print Regist Chart ?Color Registration Color Registration Flash under the left L value Adjust Cyan L= H= R=Adjust Cyan Press the U or V key until that value is displayed Adjust Cyan =-2 H= 00 R==-2 H= 00 R=+1 Printing the Service Status Service Color Calibration Color CalibrationColor Calibration ? Please wait Calibrating Troubleshooting Tips Symptom Check Items Corrective ActionGeneral Guidelines Print Quality Problems Printed Results Corrective Action Completely blank printoutFull single-color printout Dropouts, horizontal streaks, stray dots Faint or blurred printing Type on Printed Results Corrective Action Grey background Dirt on the top edge or back of the paper Skewed-color printout Error Messages Message Corrective Action Using the Operator Panel, section Formatting a Memory Card Selecting the Paper Feed Source on Paper size from the MP tray can cause paper jam Storage Error Codes Hard Disk Errors Memory Card ErrorsRAM Disk Errors Code Meaning Paper jam message Description Reference Location Clearing Paper JamsPossible Paper Jam Locations General considerations for clearing jams Utilizing Online Help Messages Jam at the Paper Cassette Push the paper transfer unit back Jam at the Paper Transfer UnitUnit Jam at the Rear Cover Jam at the Optional Duplexer Jam at the MP TrayJam at the Optional Envelope Feeder Maintenance Toner Container Replacement Frequency of toner container replacementStarter Toner Containers Toner Kits Toner Container Replacement Replacing the Toner Container Carefully remove the old toner container from the printer Toner Container Replacement As far as it will go Replacing the Waste Toner Box Regulations for waste disposal Open the cap of the new waste toner box Correctly, it will snap into place Cleaning the Printer Cleaning the Main Charger Unit Left Cover Grid cleaner out of the protective bag and remove the cap Figure below Charger unit to its home position Reused Cleaning the Paper Transfer Unit Wiper cloth included in the toner kitPush the paper transfer unit back in completely This may adversely affect print quality Cleaning the Advanced Beam Array Lenses Push it back in. Repeat this 2 times Lens cleaner knob to its home position Corresponding color will be printed over the whole Appendix a Options Options Figure A-1 Expansion Memory Modules Figure A-2 Installing the Memory Modules Pull out the main controller board gently Memory socket until it clicks in place Figure A-6 Testing the expanded memory Removing a Memory Module General Description of Options Memory CardReading Font from the Memory Card Insert the memory card in the memory card slot 2 PF-60 Paper Feeder 3 DU-300 Duplex Unit Install the face-up output tray on the rear of the printer 4 PT-300 Face-up Output Tray Hard Disk Figure A-13 6 IB-20/IB-21E/IB-22 Network Interface Cards Network interface card Network connections Appendix B Computer Interface Communication Reception Transmission Mode Parallel InterfaceCommunication Modes You can choose from four communication modes Interface Signals Pin Signal Description Out Ground return NInit Ignored Specifications USB Interface Interface voltage levels Pin Or out Signal DescriptionSerial Interface Option RS-232C Protocol Parameters of the RS-232C ProtocolH1 Baud rate H2 Number of data bits Prescribe Frpo D0 Command Preparing an RS-232C Cable Connecting the Printer to the ComputerRS-232C Cable Connection Double click on Communications Port After setting the properties, click the OK button DOS, enter the following commands To test the interface, enter the following Appendix C Technical Specifications Printer Specification Specification Inches deep Mode Paper Size Print Speeds color/monochrome Printing Speeds Index KPDL3 Prescribe Index-4 Kyocera Mita Corporation