July
Users Guide
Contents
Paper and specialty media guide
Loading paper and specialty media
Printing
Copying
Scanning
Faxing
Understanding printer menus
Saving money and the environment
Clearing jams 239
Maintaining the printer 209
Managing the printer 235
Index
Troubleshooting
Safety information
Safety information
Safety information
Finding information about the printer
Learning about the printer
Learning about the printer
What are you looking for? Find it here
Other countries and regions-See the printed
Selecting a location for the printer
Printer configurations
Basic models
Understanding the basic functions of the scanner
Using the ADF
Using the ADF and scanner glass
Using the scanner glass
Automatic document feeder ADF Scanner glass
Understanding the printer control panel
Using the printer control panel
Understanding the home screen
Understanding the printer control panel
Feature Description
Features
This may also appear on the home screen
Touch
Indicator light color and its corresponding printer status
Using the touch-screen buttons
Indicator light
Printer status
Arrows View a list of options Copy It Print a copy
Other touch-screen buttons
Finding the IP address of the computer
Setting up and using the home screen applications
Finding the IP address of the printer
For Windows users
Click Settings General Settings Home screen customization
Accessing the Embedded Web Server
Customizing the home screen
Understanding the different applications
Click Software and Solutions Other Apps
Setting up Forms and Favorites
Activating the home screen applications
Finding information about the home screen applications
Click Settings Apps Apps Management Card Copy
Setting up Card Copy
Click Settings Apps Apps Management Forms and Favorites
Setting up Multi Send
Using MyShortcut
Click Settings Apps Apps Management Multi Send
Setting up Scan to Network
Click Settings Apps Apps Management Scan to Network
UseTo
Click Settings Remote Operator Panel Settings
Exporting and importing a configuration
Setting up Remote Operator Panel
Click Submit
Available internal options
Additional printer setup
Installing internal options
Accessing the controller board
Reattach the cover
Memory card connector
Option card connector
Installing a memory card
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Installing an optional card
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Installing an optional tray
Installing hardware options
Order of installation
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Attaching cables
Additional printer setup Install the dust covers
Connection method is supported in your country or region
Updating available options in the printer driver
Setting up the printer software
Installing the printer software
Click Update Now ‑ Ask Printer
Preparing to set up the printer on an Ethernet network
Add any installed hardware options, and then click OK
Networking
Select Ethernet connection, and then click Continue
Installing the printer on an Ethernet network
AppleTalk select your printer Add
Preparing to set up the printer on a wireless network
Network/Ports Active NIC Auto
Connecting the printer using the Wireless Setup Wizard
Using the Push Button Configuration method
Using the Personal Identification Number PIN method
Printing a menu settings
Verifying printer setup
Printing a network setup
Reports Menu Settings
Configuring Universal paper settings
Setting the paper size and type
Loading paper and specialty media
Loading the 250‑ and 550‑sheet tray
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Page
Loading the manual feeder
Length guide tab
Loading the 650‑sheet duo tray
Loading the multipurpose feeder
Feeder extender
Width guide tab
Linking and unlinking trays
Linking and unlinking trays
Using the printer control panel
Using the Embedded Web Server
Click Settings Paper Menu
Click Settings Paper Menu Custom Names
Assigning a custom paper type
Configuring a custom name
Click Settings Paper Menu Custom Types
Tips on using letterhead
Using specialty media
Paper and specialty media guide
Paper and specialty media guide
Tips on using transparencies
Tips on using labels
Tips on using envelopes
Paper guidelines
Tips on using card stock
Paper characteristics
Fiber content
Moisture content
Unacceptable paper
Selecting paper
Storing paper
Using recycled paper and other office papers
Selecting preprinted forms and letterhead
Scanner Duplex Dimension
Supported paper sizes, types, and weights
550 ‑sheet Multipurpose Tray Glass Mode Feeder
Supported paper sizes
550 ‑sheet Multipurpose Tray Glass Mode
Supported paper types and weights
Paper type
Scanner Duplex Tray Feeder Glass Mode
Manual 650‑sheet duo tray 550‑sheet
Multipurpose Tray Feeder
Printing forms
Printing
Printing a document
Printing a document
Using Max Speed and Max Yield
Adjusting toner darkness
Printing from a flash drive
Settings Print Settings Setup Menu
Printing from a flash drive
Supported flash drives and file types
Recommended flash drives File type
Printing confidential and other held jobs
Storing print jobs in the printer
Printing Touch
Modifying confidential print settings
Printing confidential and other held jobs
Canceling a print job from the printer control panel
Canceling a print job
Printing information pages
Printing a font sample list
Canceling a print job from the computer
Copying
Copying using the ADF
Making copies
Making a quick copy
Copying photos
Copying using the scanner glass
Copying on specialty media
Copying on transparencies
Customizing copy settings
Creating a copy shortcut using the printer control panel
Copying on letterhead
Copying to a different size
Example 1 Copying on mixed paper sizes
Making copies using paper from a selected tray
Copying different paper sizes
Reducing or enlarging copies
Copying on both sides of the paper duplexing
Example 2 Copying on a single paper size
Copy Copy from Mixed Sizes Copy to Auto Size Match Copy It
Adjusting copy quality
Placing separator sheets between copies
Collating copies
Between Copies Between Jobs
Collated Not collated
Copying multiple pages onto a single sheet
Placing information on copies
Placing a header or footer on pages
Between Pages Off
Placing an overlay message on each
Canceling a copy job
Canceling a copy job while pages are being printed
Understanding the copy options
Color
Content
Advanced Duplex
Save As Shortcut
Overlay
Cover Page Setup
Separator Sheets
Header/Footer
Setting up the e-mail function
Setting up the printer to e-mail
Creating an e-mail shortcut using the Embedded Web Server
Mailing
Sending an e-mail using the printer control panel
Creating an e-mail shortcut using the printer control panel
Click Settings
Mailing a document
Sending an e‑mail using the address book
Sending an e‑mail using a shortcut number
Changing the output file type
Customizing e-mail settings
Adding e-mail subject and message information
Understanding the e-mail options
Canceling an e-mail
Send As
Resolution
Transmission Log
Setup
Scan Preview
Faxing
Setting up the printer to fax
Faxing
Using the printer control panel for fax setup
Initial fax setup
Using the Embedded Web Server for fax setup
Click Settings Fax Settings Analog Fax Setup
Tips for this setup
Setup 1 Printer is connected to a dedicated fax line
Choosing a fax connection
Scenario 1 Standard telephone line
Connected to the same telephone wall jack
Connected to different wall jacks
To connect
Scenario 2 Digital Subscriber Line DSL
Scenario 3 VoIP telephone service
Setup 1 Printer is connected directly to a cable modem
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Part name Part number Lexmark adapter plug 40X8519
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Faxing 103
Connecting the printer to a wall jack in Germany
Settings Fax Settings Analog Fax Setup Answer On
Connecting to a distinctive ring service
Setting the outgoing fax name and number
Configuring the printer to observe daylight saving time
Setting the date and time
Sending a fax using the printer control panel
Sending a fax
Sending a fax using a shortcut number
Sending a fax using the computer
Sending a fax at a scheduled time
Sending a fax using the address book
Changing the fax resolution
Customizing fax settings
Click Settings Manage Shortcuts Fax Shortcut Setup
Creating shortcuts
Making a fax lighter or darker
Click Settings Reports Click Fax Job Log or Fax Call Log
Viewing a fax log
Blocking junk faxes
Click Settings Fax Settings Analog Fax Setup Holding Faxes
Canceling an outgoing fax
Holding and forwarding faxes
Holding faxes
Understanding the fax options
Click Settings Fax Settings
Forwarding a fax
Off Always On Manual Scheduled
Color
This option lets you send a fax at a later time or date
Delayed Send
Faxing 113
Creating an FTP shortcut using the Embedded Web Server
Using Scan to Network
Scanning
Scanning to an FTP address
Scanning to an FTP address using the printer control panel
Creating an FTP shortcut using the printer control panel
Scanning to an FTP address using a shortcut number
Scanning to an FTP address
Click Scan Profile Create
Scanning to a computer using the Embedded Web Server
Scanning to a computer or flash drive
Click Next Close
Setting up Scan to Computer
Scanning to a flash drive
Understanding the scan options
FTP Address
This option lets you type a file name for the scan image
Scanning 119
Setup
Understanding printer menus 121
Understanding printer menus
Menus list
Understanding printer menus 122
Supplies menu
Paper menu
Default Source menu
Paper Size/Type menu
Understanding printer menus 123
MP Feeder Type
Understanding printer menus 124
MP Feeder Size
Manual Paper Size
Understanding printer menus 125
Manual Paper Type
Manual Envelope Size
Understanding printer menus 126
Substitute Size menu
Paper Texture menu
Understanding printer menus 127
Understanding printer menus 128
Paper Weight menu
Understanding printer menus 129
Paper Loading menu
Understanding printer menus 130
Custom Names menu
Custom Types menu
Custom Scan Sizes menu
Understanding printer menus 131
Reports menu
Universal Setup menu
Reports menu
Understanding printer menus 132
Active NIC menu
Network/Ports
Standard Network or Network x menus
Understanding printer menus 133
Understanding printer menus 134
Understanding printer menus 135
To access the menu, navigate to either of the following
Network Card menu
Understanding printer menus 136
TCP/IP menu
To access the menu, navigate to any of the following
Wireless menu
IPv6 menu
Understanding printer menus 137
AppleTalk menu
Network/Ports Network x Network x Setup Wireless
Set Zone
Standard USB menu
Understanding printer menus 139
Understanding printer menus 140
Smtp Setup menu
Understanding printer menus 141
Security menu
Miscellaneous Security Settings menu
Confidential Print menu
Understanding printer menus 142
Understanding printer menus 143
Disk Wiping menu
Understanding printer menus 144
Security Audit Log menu
Set Date and Time menu
Understanding printer menus 145
Settings menu
General Settings menu
Run Initial setup
Quiet Mode
Understanding printer menus 146
ADF Loaded Beep
Keyboard
Understanding printer menus 147
Paper Sizes
Scan to PC Port Range
Displayed Information
Understanding printer menus 148
Date Format
Understanding printer menus 149
Home screen customization
Understanding printer menus 150
Timeouts
Alarms
Understanding printer menus 151
Contact Name
Understanding printer menus 152
Understanding printer menus 153
Error Recovery
Print Recovery
Understanding printer menus 154
Copy Settings menu
Understanding printer menus 155
Understanding printer menus 156
Understanding printer menus 157
Understanding printer menus 158
Fax Mode Analog Fax Setup menu
Fax Settings menu
General Fax Settings
Understanding printer menus 159
Resolution
Fax Send Settings
Understanding printer menus 160
Fax Cover
Dial Prefix
Understanding printer menus 161
Understanding printer menus 162
Understanding printer menus 163
Understanding printer menus 164
Fax Receive Settings
Understanding printer menus 165
Understanding printer menus 166
Fax Log Settings
Speaker Settings
Fax Mode Fax Server Setup menu
Fax Mode sends the fax job to a fax server for transmission
Answer On
Orientation
Fax Resolution
Understanding printer menus 168
Enable Analog Receive
‑mail Settings menu
‑mail Server Setup
Understanding printer menus 169
Format
Understanding printer menus 170
Text/Photo Default
Text Default
Photo Default
Understanding printer menus 171
‑mail Bit Depth
Understanding printer menus 172
‑mail images sent as
Use cc/bcc
Understanding printer menus 173
Understanding printer menus 174
FTP Settings menu
Understanding printer menus 175
File Name
Understanding printer menus 176
FTP bit Depth
Understanding printer menus 177
Understanding printer menus 178
Scan Settings menu
Flash Drive menu
Understanding printer menus 179
Scan Bit Depth
Understanding printer menus 180
Copies
Print Settings menu
Understanding printer menus 181
Duplex Binding
Understanding printer menus 182
Paper Saver Orientation
Paper Saver Border
Understanding printer menus 183
Print Settings
Setup menu
Understanding printer menus 184
Finishing menu
Download Target
Resource Save
Separator Source
Understanding printer menus 185
Understanding printer menus 186
Quality menu
Understanding printer menus 187
Color Adjust
Spot Color Replacement
Understanding printer menus 188
Manual Color
Understanding printer menus 189
Job Accounting menu
Understanding printer menus 190
Utilities menu
Understanding printer menus 191
XPS menu
PostScript menu
Understanding printer menus 192
PCL Emul menu
Understanding printer menus 193
Tray Renumber
Understanding printer menus 194
Understanding printer menus 195
Html menu
Font Size
Scale
Understanding printer menus 196
Help menu
Image menu
Menu item Description
Understanding printer menus 197
Saving money and the environment
Using recycled paper
Saving paper and toner
Conserving supplies
Saving energy
Using Eco‑Mode
Reducing printer noise
Avoid paper jams
Click Settings General Settings Timeouts
Adjusting Sleep mode
Settings General Settings Timeouts Sleep Mode
Saving money and the environment 200
Setting Hibernate Timeout
Using Hibernate Mode
Click Settings General Settings Sleep Button Settings
From the home screen, navigate to Settings General Settings
Adjusting the brightness of the display
Using Schedule Power Modes
Settings General Settings Timeouts Hibernate Timeout
Click Settings General Settings Schedule Power Modes
Recycling
Settings General Settings Screen Brightness
Recycling Lexmark products
Recycling Lexmark packaging
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Securing the printer
Using the security lock feature
Statement of Volatility
Securing the printer 205
Touch Back Exit Config Menu
Touch Wipe All Settings
Erasing volatile memory
Erasing non‑volatile memory
Using the printer control panel
Configuring printer hard disk encryption
Using the Embedded Web Server
Click Settings Security Disk Encryption
Finding printer security information
Touch Disk Encryption Enable
Cleaning the printer
Cleaning the printer parts
Maintaining the printer
Storing supplies
Close the scanner cover
Cleaning the scanner glass
Maintaining the printer 210
Estimated number of remaining pages
Checking the status of parts and supplies
Maintaining the printer 211
Status/Supplies View Supplies
Ordering supplies
Using genuine Lexmark parts and supplies
Ordering toner cartridges
Return Program cartridges
Ordering imaging kits
Ordering a maintenance kit
Regular cartridges
Maintaining the printer 213
Ordering a waste toner bottle
Replacing supplies
Replacing the waste toner bottle
Maintaining the printer 214
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Page
Page
Open the front door Open the top door
Replacing a black and color imaging kit
Maintaining the printer 218
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Page
Page
Page
Page
Page
Maintaining the printer 225 Close the front door
Replacing toner cartridges
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Replacing a developer unit
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Before moving the printer
Moving the printer
Moving the printer to another location
Shipping the printer
Setting up e‑mail alerts
Finding advanced networking and administrator information
Managing the printer
Checking the virtual display
Notification Description
Click Settings Print Settings Supply Notifications
Restoring factory default settings
Modifying confidential print settings
Copying printer settings to other printers
Settings General Settings Factory Defaults Restore Now
Avoiding jams
Clearing jams
Load paper properly
Clearing jams 239
Jam location Message on the display What to do
Understanding jam messages and locations
Use recommended paper
Clearing jams 241
‑page jam, clear standard bin
Page
Page
Jam, open front door to clear fuser
Clearing jams 245 Open the top door
Page
Jam, open front door 20y.xx
‑page jam, open front door to clear duplex 23y.xx
‑page jam, open tray x 24y.xx
Page
Clearing jams 251
‑page jam, clear manual feeder
‑page jam, clear multipurpose feeder
Page
Models, select Next Clear the jam, press OK
‑page jam, open automatic feeder top cover y.xx
Models, select Next Clear the jam, press OK
Understanding the printer messages
Troubleshooting
Color cartridge low 88.xy
Configuration change, some held jobs were not restored
Color cartridge nearly low 88.xy
Color cartridge very low, x estimated pages remain 88.xy
Error reading USB hub. Remove hub
Error reading USB drive. Remove USB
Defective flash detected
Disk full
Incorrect paper size, open paper source
Insufficient memory to support Resource Save feature
Insert Tray
Insufficient memory for Flash Memory Defragment operation
Troubleshooting 259
Insufficient memory, some held jobs will not be restored
Load paper source with custom type name
Load paper source with custom string
Load Manual Feeder with custom string
Load paper source with paper type paper size
Load Manual Feeder with custom type name
Load Manual Feeder with paper size
Maintenance kit nearly low 80.xy
Maintenance kit low 80.xy
Maintenance kit very low, x estimated pages remain 80.xy
Network x software error
Reinstall missing or unresponsive type imaging kit 31.xy
Reinstall missing or unresponsive color cartridge 31.xy
Troubleshooting 262
Non-Lexmark color supply type, see Users Guide 33.xy
Remove packaging material, area name
Reload printed pages in Tray
Remove paper from standard output bin
Replace color cartridge, 0 estimated pages remain 88.xy
Remove defective disk
Replace all originals if restarting job
Replace defective color cartridge 31.xy
Replace defective type imaging kit 31.xy
Replace missing waste toner bottle 82.xy
Replace missing type imaging kit 31.xy
Replace unsupported color cartridge 32.xy
Replace unsupported type imaging kit 32.xy
Scanner disabled by admin
Restore held jobs?
Some held jobs were not restored
Smtp server not set up. Contact system administrator
Standard USB port disabled
Standard network software error
Too many flash options installed
Supply needed to complete job
Type imaging kit low 84.xy
Weblink server not set up. Contact system administrator
Type imaging kit nearly low 84.xy
Type imaging kit very low, x estimated pages remain 84.xy
Basic printer problems
Solving printer problems
Troubleshooting 269
Printer is not responding
Troubleshooting 270
Troubleshooting 271
Option problems
Printer display is blank
Cannot detect internal option
Troubleshooting 272
Tray problems
Action Yes Step Problem is solved Go to step
Step Problem is solved. Go to step
Troubleshooting 273
Paper feed problems
Settings General Settings Print Recovery
Jammed pages are not reprinted
Action Yes Step Go to step Problem is solved
Troubleshooting 274
Paper frequently jams
Paper jam message remains after jam is cleared
Printing problems
Solving print problems
Troubleshooting 275
Confidential and other held jobs do not print
Incorrect characters print
Error message about reading the flash drive appears
Troubleshooting 276
Large jobs do not collate
Troubleshooting 277
Job prints from the wrong tray or on the wrong paper
Click File Print Advanced Print As Image OK OK
Troubleshooting 278
Printing slows down
Print jobs do not print
Troubleshooting 279
Print job takes longer than expected
Troubleshooting 280
Settings General Settings Print Recovery Page Protect Off
Settings General Settings Timeouts
Troubleshooting 281
Tray linking does not work
Unexpected page breaks occur
Troubleshooting 282
Print quality problems
Characters have jagged or uneven edges
Clipped pages or images
Gray background on prints
Troubleshooting 283
Horizontal voids appear on prints
Troubleshooting 284
Incorrect margins on prints
Troubleshooting 285
Paper curl
Troubleshooting 286
Print irregularities
Troubleshooting 287
Print is too dark
Troubleshooting 288
Print is too light
Troubleshooting 289
Printer is printing blank pages
Troubleshooting 290
Printer is printing solid black pages
Troubleshooting 291
Shadow images appear on prints
Troubleshooting 292
Repeating defects appear on prints
Skewed print
Troubleshooting 293
Streaked horizontal lines appear on prints
Troubleshooting 294
Streaked vertical lines appear on prints
Troubleshooting 295
Toner fog or background shading appears on prints
Troubleshooting 296
Toner specks appear on prints
Troubleshooting 297
Toner rubs off
Transparency print quality is poor
Troubleshooting 298
Uneven print density
Vertical voids appear on prints
FAQ about color printing
Color quality problems
What is RGB color?
What is Cmyk color?
What is manual color correction?
Troubleshooting 300
How is color specified in a document to be printed?
How does the printer know what color to print?
Object type Color conversion tables
Prints on color transparencies appear dark when projected
Troubleshooting 301
Troubleshooting 302
Solving copy problems
Print appears tinted
Copier does not respond on
Scanner unit does not close
Copier does not respond
Poor copy quality
Troubleshooting 304
Partial document or photo copies
Troubleshooting 305
Troubleshooting 306
Solving fax problems
Caller ID is not shown
Cannot send or receive a fax
Troubleshooting 307
Troubleshooting 308
Click Settings Fax Settings Analog Fax Setup
Troubleshooting 309
Can send but not receive faxes
Can receive but not send faxes
Settings General Settings Run initial setup Yes Submit
Fax and e-mail functions are not set up
Received fax has poor print quality
Solving scanner problems
Troubleshooting 311
Scanner does not respond
Scan job was not successful
Troubleshooting 313
Stamp or Overwrite
Existing file check box
Poor scanned image quality
Troubleshooting 314
Scanning takes too long or freezes the computer
Cannot scan from a computer
Troubleshooting 315
Partial document or photo scans
Click Settings Apps Apps Management System tab Log
An application error has occurred
316 An application error has occurred on
Troubleshooting 317
Contacting customer support
Troubleshooting 318
Tech Library
Mail
Edition notice
Product information
319
July
320
Licensing notices
Trademarks
Product disposal
Noise emission levels
321
Meter average sound pressure, dBA
Static sensitivity notice
Temperature information
Laser notice
Laser advisory label
Product power consumption
Power consumption
Mode Description Power consumption Watts
323
Hibernate Mode
Sleep Mode
Off mode
Regulatory notices for electromagnetic compatibility
Avis de conformité aux normes de l’industrie du Canada
Industry Canada compliance statement
European Community EC directives conformity
325
326
Regulatory notices for telecommunication terminal equipment
327
Industry Canada Canada
328
Industry Canada Canada
Utilisation de ce produit en Suisse
Using this product in Switzerland
Verwendung dieses Produkts in der Schweiz
Uso del prodotto in Svizzera
Modular component notice
Regulatory notices for wireless products
Exposure to radio frequency radiation
330
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
331
332
Limited warranty
Lexmark International, Inc., Lexington, KY
333
Limited warranty service
Extent of limited warranty
334
Limitation of liability
Additional rights
Index
Symbols
Numerics
Index 335
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