Lexmark 436 manual Scan job was not successful, Scanner unit does not close, Step, support

Troubleshooting			313
	Action	Yes	No
	Step 7	The problem is solved.	Contact customer
	Turn off the printer, then wait for about 10 seconds, and then turn the		support.
	printer back on.
	Are the printer and scanner working?
Scan job was not successful
	Action	Yes	No
	Step 1	Go to step 2.	Connect the cables
	Check the cable connections.		properly.
	Make sure the Ethernet or USB cable is securely connected to the
	computer and the printer.
	Are the cables securely connected?
	Step 2	Change the file name.	Go to step 3.
	Check if the file name is already in use.
	Is the file name already in use?
	Step 3	Close the file you are	Go to step 4.
	Check if the document or photo you want to scan is open in another	scanning.
	application or being used by another user.
	Is the file you want to scan open by another application or user?
	Step 4	Contact customer	Select the Append time
	Check if either the Append time stamp or the Overwrite existing file check	support.	stamp or Overwrite
	box is selected in the destination configuration settings.		existing file check box
			in the destination
	Is the Append time stamp or Overwrite existing file check box selected		configuration settings.
	in the destination configuration settings?
Scanner unit does not close
	Action	Yes	No
	Check if there are obstructions in the scanner unit.	The problem is solved.	Contact customer
	a Lift the scanner unit.		support.
	b Remove any obstruction keeping the scanner unit open.
	c Lower the scanner unit.
	Did the scanner unit close correctly?