July
Users Guide
 Contents
 Copying
Loading paper and specialty media
Paper and specialty media guide
Printing
 Saving money and the environment
Faxing
Scanning
Understanding printer menus
 Maintaining the printer 209
Managing the printer 235
Clearing jams 239
 Index
Troubleshooting
 Safety information
Safety information
 Safety information
 What are you looking for? Find it here
Learning about the printer
Finding information about the printer
Learning about the printer
 Other countries and regions-See the printed
Selecting a location for the printer
 Printer configurations
 Basic models
Understanding the basic functions of the scanner
 Automatic document feeder ADF Scanner glass
Using the ADF and scanner glass
Using the ADF
Using the scanner glass
 Understanding the printer control panel
Using the printer control panel
Understanding the printer control panel
Understanding the home screen
 Touch
Features
Feature Description
This may also appear on the home screen
 Printer status
Using the touch-screen buttons
Indicator light color and its corresponding printer status
Indicator light
 Arrows View a list of options Copy It Print a copy
Other touch-screen buttons
 For Windows users
Setting up and using the home screen applications
Finding the IP address of the computer
Finding the IP address of the printer
 Understanding the different applications
Accessing the Embedded Web Server
Click Settings General Settings Home screen customization
Customizing the home screen
 Finding information about the home screen applications
Setting up Forms and Favorites
Click Software and Solutions Other Apps
Activating the home screen applications
 Setting up Card Copy
Click Settings Apps Apps Management Forms and Favorites
Click Settings Apps Apps Management Card Copy
 Setting up Multi Send
Using MyShortcut
 UseTo
Setting up Scan to Network
Click Settings Apps Apps Management Multi Send
Click Settings Apps Apps Management Scan to Network
 Exporting and importing a configuration
Setting up Remote Operator Panel
Click Settings Remote Operator Panel Settings
 Click Submit
 Additional printer setup
Installing internal options
Available internal options
 Accessing the controller board
 Memory card connector
Option card connector
Reattach the cover
 Installing a memory card
Page
 Installing an optional card
Page
 Installing hardware options
Order of installation
Installing an optional tray
Page
 Attaching cables
Additional printer setup Install the dust covers
 Connection method is supported in your country or region
 Setting up the printer software
Installing the printer software
Updating available options in the printer driver
 Networking
Preparing to set up the printer on an Ethernet network
Click Update Now ‑ Ask Printer
Add any installed hardware options, and then click OK
 Select Ethernet connection, and then click Continue
Installing the printer on an Ethernet network
 AppleTalk select your printer Add
Preparing to set up the printer on a wireless network
 Connecting the printer using the Wireless Setup Wizard
Using the Push Button Configuration method
Network/Ports Active NIC Auto
 Using the Personal Identification Number PIN method
 Reports Menu Settings
Verifying printer setup
Printing a menu settings
Printing a network setup
 Loading the 250‑ and 550‑sheet tray
Setting the paper size and type
Configuring Universal paper settings
Loading paper and specialty media
Page
Page
 Loading the manual feeder
 Length guide tab
Loading the 650‑sheet duo tray
 Loading the multipurpose feeder
 Feeder extender
Width guide tab
 Linking and unlinking trays
Linking and unlinking trays
 Click Settings Paper Menu Custom Names
Using the Embedded Web Server
Using the printer control panel
Click Settings Paper Menu
 Configuring a custom name
Click Settings Paper Menu Custom Types
Assigning a custom paper type
 Paper and specialty media guide
Using specialty media
Tips on using letterhead
Paper and specialty media guide
 Tips on using transparencies
 Tips on using labels
Tips on using envelopes
 Tips on using card stock
Paper characteristics
Paper guidelines
 Selecting paper
Moisture content
Fiber content
Unacceptable paper
 Using recycled paper and other office papers
Selecting preprinted forms and letterhead
Storing paper
 Supported paper sizes
Supported paper sizes, types, and weights
Scanner Duplex Dimension
550 ‑sheet Multipurpose Tray Glass Mode Feeder
 550 ‑sheet Multipurpose Tray Glass Mode
 Supported paper types and weights
 Multipurpose Tray Feeder
Scanner Duplex Tray Feeder Glass Mode
Paper type
Manual 650‑sheet duo tray 550‑sheet
 Printing a document
Printing
Printing forms
Printing a document
 Using Max Speed and Max Yield
Adjusting toner darkness
 Settings Print Settings Setup Menu
Printing from a flash drive
Printing from a flash drive
 Supported flash drives and file types
 Printing confidential and other held jobs
Storing print jobs in the printer
Recommended flash drives File type
 Modifying confidential print settings
Printing confidential and other held jobs
Printing Touch
 Printing a font sample list
Canceling a print job
Canceling a print job from the printer control panel
Printing information pages
 Canceling a print job from the computer
 Making a quick copy
Copying using the ADF
Copying
Making copies
 Copying on transparencies
Copying using the scanner glass
Copying photos
Copying on specialty media
 Copying to a different size
Creating a copy shortcut using the printer control panel
Customizing copy settings
Copying on letterhead
 Making copies using paper from a selected tray
Copying different paper sizes
Example 1 Copying on mixed paper sizes
 Copy Copy from Mixed Sizes Copy to Auto Size Match Copy It
Copying on both sides of the paper duplexing
Reducing or enlarging copies
Example 2 Copying on a single paper size
 Adjusting copy quality
 Collated Not collated
Collating copies
Placing separator sheets between copies
Between Copies Between Jobs
 Between Pages Off
Placing information on copies
Copying multiple pages onto a single sheet
Placing a header or footer on pages
 Canceling a copy job
Canceling a copy job while pages are being printed
Placing an overlay message on each
 Understanding the copy options
 Save As Shortcut
Content
Color
Advanced Duplex
 Header/Footer
Cover Page Setup
Overlay
Separator Sheets
 Mailing
Setting up the printer to e-mail
Setting up the e-mail function
Creating an e-mail shortcut using the Embedded Web Server
 Mailing a document
Creating an e-mail shortcut using the printer control panel
Sending an e-mail using the printer control panel
Click Settings
 Sending an e‑mail using the address book
Sending an e‑mail using a shortcut number
 Customizing e-mail settings
Adding e-mail subject and message information
Changing the output file type
 Understanding the e-mail options
Canceling an e-mail
 Send As
Resolution
 Setup
Scan Preview
Transmission Log
 Setting up the printer to fax
Faxing
Faxing
 Click Settings Fax Settings Analog Fax Setup
Initial fax setup
Using the printer control panel for fax setup
Using the Embedded Web Server for fax setup
 Scenario 1 Standard telephone line
Setup 1 Printer is connected to a dedicated fax line
Tips for this setup
Choosing a fax connection
 Connected to the same telephone wall jack
 Connected to different wall jacks
 To connect
 Scenario 2 Digital Subscriber Line DSL
 Scenario 3 VoIP telephone service
 Setup 1 Printer is connected directly to a cable modem
Page
 Part name Part number Lexmark adapter plug 40X8519
Page
 Faxing 103
Connecting the printer to a wall jack in Germany
 Connecting to a distinctive ring service
Setting the outgoing fax name and number
Settings Fax Settings Analog Fax Setup Answer On
 Sending a fax
Setting the date and time
Configuring the printer to observe daylight saving time
Sending a fax using the printer control panel
 Sending a fax using a shortcut number
Sending a fax using the computer
 Sending a fax at a scheduled time
Sending a fax using the address book
 Creating shortcuts
Customizing fax settings
Changing the fax resolution
Click Settings Manage Shortcuts Fax Shortcut Setup
 Blocking junk faxes
Click Settings Reports Click Fax Job Log or Fax Call Log
Making a fax lighter or darker
Viewing a fax log
 Holding faxes
Canceling an outgoing fax
Click Settings Fax Settings Analog Fax Setup Holding Faxes
Holding and forwarding faxes
 Off Always On Manual Scheduled
Click Settings Fax Settings
Understanding the fax options
Forwarding a fax
 Color
 Delayed Send
Faxing 113
This option lets you send a fax at a later time or date
 Scanning to an FTP address
Using Scan to Network
Creating an FTP shortcut using the Embedded Web Server
Scanning
 Scanning to an FTP address
Creating an FTP shortcut using the printer control panel
Scanning to an FTP address using the printer control panel
Scanning to an FTP address using a shortcut number
 Scanning to a computer using the Embedded Web Server
Scanning to a computer or flash drive
Click Scan Profile Create
 Click Next Close
Setting up Scan to Computer
 This option lets you type a file name for the scan image
Understanding the scan options
Scanning to a flash drive
FTP Address
 Scanning 119
 Setup
 Understanding printer menus
Menus list
Understanding printer menus 121
 Understanding printer menus 122
Supplies menu
 Understanding printer menus 123
Default Source menu
Paper menu
Paper Size/Type menu
 Understanding printer menus 124
MP Feeder Size
MP Feeder Type
 Manual Envelope Size
Understanding printer menus 125
Manual Paper Size
Manual Paper Type
 Substitute Size menu
Paper Texture menu
Understanding printer menus 126
 Understanding printer menus 127
 Understanding printer menus 128
Paper Weight menu
 Understanding printer menus 129
Paper Loading menu
 Understanding printer menus 130
 Understanding printer menus 131
Custom Types menu
Custom Names menu
Custom Scan Sizes menu
 Understanding printer menus 132
Universal Setup menu
Reports menu
Reports menu
 Understanding printer menus 133
Network/Ports
Active NIC menu
Standard Network or Network x menus
 Understanding printer menus 134
 To access the menu, navigate to either of the following
Network Card menu
Understanding printer menus 135
 Understanding printer menus 136
TCP/IP menu
 Understanding printer menus 137
Wireless menu
To access the menu, navigate to any of the following
IPv6 menu
 AppleTalk menu
Network/Ports Network x Network x Setup Wireless
 Standard USB menu
Understanding printer menus 139
Set Zone
 Understanding printer menus 140
Smtp Setup menu
 Understanding printer menus 141
 Understanding printer menus 142
Miscellaneous Security Settings menu
Security menu
Confidential Print menu
 Understanding printer menus 143
Disk Wiping menu
 Security Audit Log menu
Set Date and Time menu
Understanding printer menus 144
 Settings menu
General Settings menu
Understanding printer menus 145
 ADF Loaded Beep
Quiet Mode
Run Initial setup
Understanding printer menus 146
 Scan to PC Port Range
Understanding printer menus 147
Keyboard
Paper Sizes
 Displayed Information
Understanding printer menus 148
 Understanding printer menus 149
Home screen customization
Date Format
 Understanding printer menus 150
 Contact Name
Alarms
Timeouts
Understanding printer menus 151
 Understanding printer menus 152
 Error Recovery
Print Recovery
Understanding printer menus 153
 Understanding printer menus 154
Copy Settings menu
 Understanding printer menus 155
 Understanding printer menus 156
 Understanding printer menus 157
 Understanding printer menus 158
 Understanding printer menus 159
Fax Settings menu
Fax Mode Analog Fax Setup menu
General Fax Settings
 Fax Cover
Fax Send Settings
Resolution
Understanding printer menus 160
 Dial Prefix
Understanding printer menus 161
 Understanding printer menus 162
 Understanding printer menus 163
 Understanding printer menus 164
Fax Receive Settings
 Understanding printer menus 165
 Understanding printer menus 166
Fax Log Settings
 Answer On
Fax Mode Fax Server Setup menu
Speaker Settings
Fax Mode sends the fax job to a fax server for transmission
 Fax Resolution
Understanding printer menus 168
Orientation
 Understanding printer menus 169
‑mail Settings menu
Enable Analog Receive
‑mail Server Setup
 Format
Understanding printer menus 170
 Understanding printer menus 171
Text Default
Text/Photo Default
Photo Default
 Understanding printer menus 172
‑mail images sent as
‑mail Bit Depth
 Use cc/bcc
Understanding printer menus 173
 Understanding printer menus 174
FTP Settings menu
 Understanding printer menus 175
 Understanding printer menus 176
FTP bit Depth
File Name
 Understanding printer menus 177
 Scan Settings menu
Flash Drive menu
Understanding printer menus 178
 Understanding printer menus 179
 Scan Bit Depth
Understanding printer menus 180
 Print Settings menu
Understanding printer menus 181
Copies
 Paper Saver Border
Understanding printer menus 182
Duplex Binding
Paper Saver Orientation
 Print Settings
Setup menu
Understanding printer menus 183
 Resource Save
Finishing menu
Understanding printer menus 184
Download Target
 Separator Source
Understanding printer menus 185
 Understanding printer menus 186
Quality menu
 Understanding printer menus 187
 Manual Color
Spot Color Replacement
Color Adjust
Understanding printer menus 188
 Understanding printer menus 189
Job Accounting menu
 Understanding printer menus 190
Utilities menu
 XPS menu
PostScript menu
Understanding printer menus 191
 Understanding printer menus 192
PCL Emul menu
 Understanding printer menus 193
 Tray Renumber
Understanding printer menus 194
 Scale
Html menu
Understanding printer menus 195
Font Size
 Help menu
Image menu
Understanding printer menus 196
 Menu item Description
Understanding printer menus 197
 Conserving supplies
Using recycled paper
Saving money and the environment
Saving paper and toner
 Avoid paper jams
Using Eco‑Mode
Saving energy
Reducing printer noise
 Saving money and the environment 200
Adjusting Sleep mode
Click Settings General Settings Timeouts
Settings General Settings Timeouts Sleep Mode
 From the home screen, navigate to Settings General Settings
Using Hibernate Mode
Setting Hibernate Timeout
Click Settings General Settings Sleep Button Settings
 Click Settings General Settings Schedule Power Modes
Using Schedule Power Modes
Adjusting the brightness of the display
Settings General Settings Timeouts Hibernate Timeout
 Recycling Lexmark packaging
Settings General Settings Screen Brightness
Recycling
Recycling Lexmark products
Page
 Securing the printer 205
Using the security lock feature
Securing the printer
Statement of Volatility
 Erasing non‑volatile memory
Touch Wipe All Settings
Touch Back Exit Config Menu
Erasing volatile memory
 Click Settings Security Disk Encryption
Configuring printer hard disk encryption
Using the printer control panel
Using the Embedded Web Server
 Finding printer security information
Touch Disk Encryption Enable
 Storing supplies
Cleaning the printer parts
Cleaning the printer
Maintaining the printer
 Cleaning the scanner glass
Maintaining the printer 210
Close the scanner cover
 Status/Supplies View Supplies
Checking the status of parts and supplies
Estimated number of remaining pages
Maintaining the printer 211
 Return Program cartridges
Using genuine Lexmark parts and supplies
Ordering supplies
Ordering toner cartridges
 Maintaining the printer 213
Ordering a maintenance kit
Ordering imaging kits
Regular cartridges
 Maintaining the printer 214
Replacing supplies
Ordering a waste toner bottle
Replacing the waste toner bottle
Page
Page
Page
 Replacing a black and color imaging kit
Maintaining the printer 218
Open the front door Open the top door
Page
Page
Page
Page
Page
Page
 Maintaining the printer 225 Close the front door
Replacing toner cartridges
Page
 Replacing a developer unit
Page
Page
Page
Page
Page
Page
 Shipping the printer
Moving the printer
Before moving the printer
Moving the printer to another location
 Checking the virtual display
Finding advanced networking and administrator information
Setting up e‑mail alerts
Managing the printer
 Notification Description
Click Settings Print Settings Supply Notifications
 Modifying confidential print settings
Copying printer settings to other printers
Restoring factory default settings
 Settings General Settings Factory Defaults Restore Now
 Clearing jams 239
Clearing jams
Avoiding jams
Load paper properly
 Understanding jam messages and locations
Use recommended paper
Jam location Message on the display What to do
 Clearing jams 241
‑page jam, clear standard bin
Page
Page
 Jam, open front door to clear fuser
 Clearing jams 245 Open the top door
Page
 Jam, open front door 20y.xx
 ‑page jam, open front door to clear duplex 23y.xx
 ‑page jam, open tray x 24y.xx
Page
 ‑page jam, clear manual feeder
‑page jam, clear multipurpose feeder
Clearing jams 251
Page
 Models, select Next Clear the jam, press OK
‑page jam, open automatic feeder top cover y.xx
 Models, select Next Clear the jam, press OK
 Understanding the printer messages
Troubleshooting
 Color cartridge very low, x estimated pages remain 88.xy
Configuration change, some held jobs were not restored
Color cartridge low 88.xy
Color cartridge nearly low 88.xy
 Disk full
Error reading USB drive. Remove USB
Error reading USB hub. Remove hub
Defective flash detected
 Insufficient memory for Flash Memory Defragment operation
Insufficient memory to support Resource Save feature
Incorrect paper size, open paper source
Insert Tray
 Load paper source with custom string
Insufficient memory, some held jobs will not be restored
Troubleshooting 259
Load paper source with custom type name
 Load Manual Feeder with paper size
Load paper source with paper type paper size
Load Manual Feeder with custom string
Load Manual Feeder with custom type name
 Network x software error
Maintenance kit low 80.xy
Maintenance kit nearly low 80.xy
Maintenance kit very low, x estimated pages remain 80.xy
 Non-Lexmark color supply type, see Users Guide 33.xy
Reinstall missing or unresponsive color cartridge 31.xy
Reinstall missing or unresponsive type imaging kit 31.xy
Troubleshooting 262
 Replace color cartridge, 0 estimated pages remain 88.xy
Reload printed pages in Tray
Remove packaging material, area name
Remove paper from standard output bin
 Replace defective type imaging kit 31.xy
Replace all originals if restarting job
Remove defective disk
Replace defective color cartridge 31.xy
 Replace unsupported type imaging kit 32.xy
Replace missing type imaging kit 31.xy
Replace missing waste toner bottle 82.xy
Replace unsupported color cartridge 32.xy
 Smtp server not set up. Contact system administrator
Restore held jobs?
Scanner disabled by admin
Some held jobs were not restored
 Supply needed to complete job
Standard network software error
Standard USB port disabled
Too many flash options installed
 Type imaging kit very low, x estimated pages remain 84.xy
Weblink server not set up. Contact system administrator
Type imaging kit low 84.xy
Type imaging kit nearly low 84.xy
 Printer is not responding
Solving printer problems
Basic printer problems
Troubleshooting 269
 Troubleshooting 270
 Cannot detect internal option
Option problems
Troubleshooting 271
Printer display is blank
 Step Problem is solved. Go to step
Tray problems
Troubleshooting 272
Action Yes Step Problem is solved Go to step
 Jammed pages are not reprinted
Paper feed problems
Troubleshooting 273
Settings General Settings Print Recovery
 Paper jam message remains after jam is cleared
Troubleshooting 274
Action Yes Step Go to step Problem is solved
Paper frequently jams
 Confidential and other held jobs do not print
Solving print problems
Printing problems
Troubleshooting 275
 Error message about reading the flash drive appears
Troubleshooting 276
Incorrect characters print
 Troubleshooting 277
Job prints from the wrong tray or on the wrong paper
Large jobs do not collate
 Troubleshooting 278
Printing slows down
Click File Print Advanced Print As Image OK OK
 Print jobs do not print
Troubleshooting 279
 Troubleshooting 280
Settings General Settings Print Recovery Page Protect Off
Print job takes longer than expected
 Unexpected page breaks occur
Troubleshooting 281
Settings General Settings Timeouts
Tray linking does not work
 Clipped pages or images
Print quality problems
Troubleshooting 282
Characters have jagged or uneven edges
 Gray background on prints
Troubleshooting 283
 Horizontal voids appear on prints
Troubleshooting 284
 Incorrect margins on prints
Troubleshooting 285
 Paper curl
Troubleshooting 286
 Print irregularities
Troubleshooting 287
 Print is too dark
Troubleshooting 288
 Print is too light
Troubleshooting 289
 Printer is printing blank pages
Troubleshooting 290
 Printer is printing solid black pages
Troubleshooting 291
 Troubleshooting 292
Repeating defects appear on prints
Shadow images appear on prints
 Skewed print
Troubleshooting 293
 Streaked horizontal lines appear on prints
Troubleshooting 294
 Streaked vertical lines appear on prints
Troubleshooting 295
 Toner fog or background shading appears on prints
Troubleshooting 296
 Troubleshooting 297
Toner rubs off
Toner specks appear on prints
 Vertical voids appear on prints
Troubleshooting 298
Transparency print quality is poor
Uneven print density
 What is Cmyk color?
Color quality problems
FAQ about color printing
What is RGB color?
 How does the printer know what color to print?
Troubleshooting 300
What is manual color correction?
How is color specified in a document to be printed?
 Prints on color transparencies appear dark when projected
Troubleshooting 301
Object type Color conversion tables
 Copier does not respond on
Solving copy problems
Troubleshooting 302
Print appears tinted
 Scanner unit does not close
Copier does not respond
 Poor copy quality
Troubleshooting 304
 Partial document or photo copies
Troubleshooting 305
 Cannot send or receive a fax
Solving fax problems
Troubleshooting 306
Caller ID is not shown
 Troubleshooting 307
 Troubleshooting 308
 Can receive but not send faxes
Troubleshooting 309
Click Settings Fax Settings Analog Fax Setup
Can send but not receive faxes
 Settings General Settings Run initial setup Yes Submit
Fax and e-mail functions are not set up
 Solving scanner problems
Troubleshooting 311
Received fax has poor print quality
 Scanner does not respond
 Existing file check box
Troubleshooting 313
Scan job was not successful
Stamp or Overwrite
 Troubleshooting 314
Scanning takes too long or freezes the computer
Poor scanned image quality
 Troubleshooting 315
Partial document or photo scans
Cannot scan from a computer
 An application error has occurred
316 An application error has occurred on
Click Settings Apps Apps Management System tab Log
 Troubleshooting 317
 Mail
Troubleshooting 318
Contacting customer support
Tech Library
 July
Product information
Edition notice
319
 Licensing notices
Trademarks
320
 Meter average sound pressure, dBA
Noise emission levels
Product disposal
321
 Laser advisory label
Temperature information
Static sensitivity notice
Laser notice
 323
Power consumption
Product power consumption
Mode Description Power consumption Watts
 Regulatory notices for electromagnetic compatibility
Sleep Mode
Hibernate Mode
Off mode
 325
Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
European Community EC directives conformity
 326
Regulatory notices for telecommunication terminal equipment
 327
Industry Canada Canada
 328
Industry Canada Canada
 Uso del prodotto in Svizzera
Using this product in Switzerland
Utilisation de ce produit en Suisse
Verwendung dieses Produkts in der Schweiz
 330
Regulatory notices for wireless products
Modular component notice
Exposure to radio frequency radiation
 ΤΗΣ Οδηγιασ 1999/5/ΕΚ
331
 Limited warranty
Lexmark International, Inc., Lexington, KY
332
 Limited warranty service
Extent of limited warranty
333
 Limitation of liability
Additional rights
334
 Index 335
Symbols
Index
Numerics
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