Solving printing problems, Troubleshooting | Lexmark 642, 644, 640

Troubleshooting

Printing multi-language PDFs

Symptom	Cause	Solution
Some documents do not	The documents contain	1	Open the document you want to print in Adobe Acrobat.
print.	unavailable fonts.	2	Click the printer icon.
		2	Click the printer icon.
			The Print dialog appears.
		3	Check the Print as image box.
		4	Click OK.

Solving printing problems

Symptom	Cause	Solution
The operator panel	The printer self test	Turn the printer off, wait about 10 seconds, and turn the printer
display is blank or	failed.	back on.
displays only diamonds.		If the Ready message does not appear, turn the printer off and call

		for service.

The message USB	The USB device you are	For information regarding tested and approved USB flash memory
device unsupported	using may not be	devices, see our Lexmark Web site at http://
appears when using a	supported or has an	support.lexmark.com and click on KnowledgeBase to search
USB device.	error. Only specific USB	for Direct USB printing.
	flash memory devices
	are supported.

Jobs do not print.	The printer is not ready	Make sure Ready or Power Saver appears on the display before
	to receive data.	sending a job to print. Press		to return the printer to the Ready
		state.

	The specified output bin	Remove the stack of paper from the output bin, and then
	is full.	press	.

	The specified tray is	Load paper in the tray.
	empty.

	You are using the wrong	• Verify you are using the printer driver associated with the
	printer driver or are	printer.
	printing to a file.	• If you are using a USB port, make sure you are running
		Windows 98/Me, Windows 2000, Windows XP, or
		Windows Server 2003 and using a Windows 98/Me,
		Windows 2000, Windows XP, or Windows Server 2003
		compatible printer driver.

	Your MarkNet N8000	Verify that you have properly configured the printer for network
	series internal print	printing.
	server is not set up	See the drivers CD or the Lexmark Web site for information.
	properly or is not	See the drivers CD or the Lexmark Web site for information.
	properly or is not
	connected properly.

	You are using the wrong	Make sure you are using a recommended interface cable.
	interface cable, or the	Make sure the connection is secure.
	cable is not securely	Make sure the connection is secure.
	cable is not securely
	connected.

Printing multi-language PDFs

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Lexmark 642, 644, 640 manual Solving printing problems, Troubleshooting, Symptom Cause Solution, Check the Print as image box

Contents

T640, T642, T644 Safety information Edition March Contents Contents Index 123 Learning about the printer Identifying printersModels T640 T642 T644 Learning about the printer Configured modelsStandard network Fully configured Settings Paper MenuReports Security Indicator light Understanding the printer operator panelBack Menu Navigation buttons USB Direct interfaceNumeric pad Display panel Operating system Go to Installing drivers for local printingWindows Using Windows 95 and Windows 98 first edition Installing drivers for local printingClick Install Printer and Software Serial printing Setting parameters in the printer Setting parameters in the communications COM port Click Properties Creating a desktop printer icon Mac OS Double-clickPrint Center or Printer Setup UtilityMacintosh Double-clickDesktop Printer Utility UNIX/LinuxMac OS 9.0 Open Apple LaserWriter Assigning a printer IP address Installing drivers for network printingPrinting a network setup Verifying the IP settings Installing drivers for network printingSupported printer drivers Supported network printer ports Printing configuration Operating system Go to DirectShared Click Add Port Installing drivers for network printing Click Start Æ Settings Æ Printers Close Network Neighborhood Mac OS Configuring Drag‘N’PrintInstall a custom PPD file Using IP Printing NetWare Create a desktop printer Order of installation Installing and removing optionsInstalling input options Installing a 250-sheet or 500-sheet drawer Installing and removing options Installing a duplex unit Installing memory or option cards Accessing the printer system board Accessing the printer system board Installing or removing a memory card Installation Removal Installing or removing a flash memory or firmware card Removal Installing an option card Replacing the shield Printing from a USB flash memory device PrintingSending a job to print Printing USB driveCopies Mydocument01 Mydocument02 Canceling a print job Canceling a job from the printer operator panelCanceling a job from a computer running Windows Canceling a job from the taskbar Printing the menu settings Canceling a job from a Macintosh computerCanceling a print job from a computer running Mac OS Canceling a job from a computer running Mac OS Printing a font sample list Printing a directory listPrinting confidential and held jobs Printing a confidential job Entering a personal identification number PIN Copies & Pages or General pop-up menu, select Job RoutingPrint Time Filters At the printer Printing and deleting held jobs Verify PrintReserve Print Repeat Print Printing on specialty media Loading standard trays and optional trays Printing Without an optional finisher With an optional finisher Simplex Duplex Setting the Paper Type and Paper Size Loading the multipurpose feeder Paper Envelopes Transparencies Loading paper, transparencies, or envelopes Simplex single sided Duplex Loading letterhead or preprinted paper Closing the multipurpose feeder Loading the 2000-sheet drawer Duplex Simplex single sided Loading the envelope feeder Printing Linking trays Identifying and linking output bins Output bins available Linking output bins Understanding paper and specialty media 6 guidelines Supported print media Print media size Dimensions Understanding paper and specialty media guidelinesPrint media sizes Indicates support Understanding paper and specialty media guidelines Print media types Finisher Print media weights Finisher media Media weights supported in optional output binsWeight table Media sizes supported in the finisher Media weights supported in the finisher Understanding paper and specialty media guidelines Paper characteristics Selecting print mediaPaper Unacceptable paper Selecting transparencies TransparenciesEnvelopes Labels Storing print media Card stock Avoiding jams Maintaining the printer Storing supplies Supply Menu selection item What the setting does Determining the status of suppliesConserving supplies Maintaining the printer Ordering supplies Ordering a print cartridgeFor the Americas2 For Europe, the Middle East and Africa3 Ordering a maintenance kit For the Asia Pacific Region4 Recycling Lexmark products Preparing the printer for shipment Moving the printerMoving the printer within the office Clearing jams Identifying jams Doors and trays Path and locations Access doors and traysClearing jams Understanding jam messages Clearing printer jamsMessage What to do After clearing the jam, press to resume printing Paper Jam Check MP Feeder Clearing jams 23x and 24x jams Clearing jams 201 Paper Jam Remove Cartridge Clearing jams Paper Jam Open Rear Door 23x Paper Jam Open Duplex Rear Door 280 Paper jams 27x Paper Jam Check Bin 28x Paper Jam Check Finisher Clearing staple jams Clearing jams Clearing jams Disabling operator panel menus Administrative supportAdjusting operator panel brightness and contrast Enabling operator panel menus Restoring factory default settingsAdministrative support Adjusting Power Saver Disabling Power Saver Setting security using the Embedded Web Server EWS Setting the system passwordClick Configuration Encrypting the disk Using the secure Embedded Web Server Supporting IPSec Internet Protocol Security Using Secure mode Using 802.1x AuthenticatingClick TCP/IP Port Access Click Certificate Management Printing Lockout Confidential Print SetupLocking the operator panel menus Troubleshooting Understanding printer messagesOnline technical support Checking an unresponsive printer Message Action Solving printing problems TroubleshootingSymptom Cause Solution Check the Print as image box Set Page Protect to Off from the Setup Menu Finishing Menu See Supported print media Solving option problemsOption Action See Solving 2000-sheet drawer problems Solving 2000-sheet drawer problems Problem Solution Solving paper feed problems See the Card Stock & Label Guide available on our Specialty media guidelines for more details Solving print quality problemsProblem Action 111 112 Menu selection Purpose Values† Driver option Purpose Values† 114 Lexmark International, Inc. All rights reserved TrademarksLicensing notice 116 Industry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaEuropean Community EC directives conformity Japanese Vcci notice Noise emission levels Hinweis zum GS-Zeichen German GS mark notice Mailing addressPhysical address Meter average sound pressure, dBA T640 T642 T644 Statement of limited warranty WarrantyLaser notice Lexmark International, Inc., Lexington, KY Limitation of liability Limited warranty serviceExtent of limited warranty Additional rights Index Numerics Index PIN 125