Lexmark 642, 644, 640 manual Solving printing problems, Troubleshooting, Symptom Cause Solution

Troubleshooting

Printing multi-language PDFs

Symptom	Cause	Solution
Some documents do not	The documents contain	1	Open the document you want to print in Adobe Acrobat.
print.	unavailable fonts.	2	Click the printer icon.
			The Print dialog appears.
		3	Check the Print as image box.
		4	Click OK.

Solving printing problems

Symptom	Cause	Solution
The operator panel	The printer self test	Turn the printer off, wait about 10 seconds, and turn the printer
display is blank or	failed.	back on.
displays only diamonds.		If the Ready message does not appear, turn the printer off and call
		for service.
The message USB	The USB device you are	For information regarding tested and approved USB flash memory
device unsupported	using may not be	devices, see our Lexmark Web site at http://
appears when using a	supported or has an	support.lexmark.com and click on KnowledgeBase to search
USB device.	error. Only specific USB	for Direct USB printing.
	flash memory devices
	are supported.
Jobs do not print.	The printer is not ready	Make sure Ready or Power Saver appears on the display before
	to receive data.	sending a job to print. Press		to return the printer to the Ready
		state.
	The specified output bin	Remove the stack of paper from the output bin, and then
	is full.	press	.
	The specified tray is	Load paper in the tray.
	empty.
	You are using the wrong	• Verify you are using the printer driver associated with the
	printer driver or are	printer.
	printing to a file.	• If you are using a USB port, make sure you are running
		Windows 98/Me, Windows 2000, Windows XP, or
		Windows Server 2003 and using a Windows 98/Me,
		Windows 2000, Windows XP, or Windows Server 2003
		compatible printer driver.
	Your MarkNet N8000	Verify that you have properly configured the printer for network
	series internal print	printing.
	server is not set up	See the drivers CD or the Lexmark Web site for information.
	properly or is not
	connected properly.
	You are using the wrong	Make sure you are using a recommended interface cable.
	interface cable, or the	Make sure the connection is secure.
	cable is not securely
	connected.

Printing multi-language PDFs

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