Lexmark 644, 640, 642 manual Set Page Protect to Off from the Setup Menu, Finishing Menu

Troubleshooting

Symptom	Cause	Solution
Held jobs do not print.	A formatting error has	• Print the job. (Only part of the job may print.)
	occurred.	• Delete the job.
		• Free up additional printer memory by scrolling through the list of
	The printer has
		held jobs and deleting others you have sent to the printer.
	insufficient memory.
	The printer has received	Delete the job.
	invalid data.
Job takes longer than	The job is too complex.	Reduce the complexity of your print job by eliminating the number
expected to print.		and size of fonts, the number and complexity of images, and the
		number of pages in the job.
	Page Protect is set to	Set Page Protect to Off from the Setup Menu.
	On.	For more information, see the Menus and Messages Guide.
Job prints from the	The operator panel menu	Make sure the Paper Size and Paper Type specified in the printer
wrong tray or on the	settings do not match the	driver match the paper size and type in the tray.
wrong paper or specialty	media loaded in the tray.
media.
Incorrect characters	You are using an	If you are using a parallel interface, make sure you are using an
print.	incompatible parallel	IEEE 1284-compliant parallel cable. We recommend Lexmark part
	cable.	number 1329605 (10 ft) or 1427498 (20 ft) for the standard parallel
		port.
	The printer is in Hex	If Ready Hex appears on the display, you must exit Hex Trace
	Trace mode.	mode before you can print your job. Turn the printer off and back
		on to exit Hex Trace mode.
Tray linking does not	Tray linking is not	• Make sure both the size and type of media are the same in both
work.	configured properly.	trays.
		• Make sure the paper guides in the trays are set for the correct
		size media.
		• Make sure the menu values for both size and type are set
		correctly in the Paper Menu.
		• See Linking trays, or see the Menus and Messages Guide for
		more information.
Large jobs do not collate.	Collate is not set to On.	Set Collation to On in the Finishing Menu or through the printer
		driver.
		Note: Setting Collation to Off in the driver overrides the setting in
		the Finishing Menu.
		See the Menus and Messages Guide for more information.
	The job is too complex.	Reduce the complexity of the print job by eliminating the number
		and size of fonts, the number and complexity of images, and the
		number of pages in the job.
	The printer does not	Add printer memory or an optional hard disk.
	have enough memory.
Unexpected page breaks	The job has timed out.	Set Print Timeout to a higher value from the Setup Menu.
occur.		See the Menus and Messages Guide for more information.

Solving printing problems

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