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Lexmark W850 manual Paper jams, Troubleshooting 155

Models: W850

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Troubleshooting

155 200–201 paper jams

1Open Door A by pushing the release latch up and lowering the door.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

2Pull the jam up and toward you.

Note: If the jam does not move immediately, stop pulling. Push down and pull the green lever to make it easier to remove the jam. Make sure all paper fragments are removed.

3Close Door A.

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Lexmark W850 manual Paper jams, Troubleshooting 155

Contents

March W850Contents Understanding printer menus Administrative support 134Paper and specialty media guidelines PrintingIndex TroubleshootingSafety information Safety informationSafety information Learning about the printer Thank you for choosing this printerFinding information about the printer Support.lexmark.com Selecting a location for the printerBasic model Printer configurationsUnderstanding the printer control panel Configured modelOff-The power is off Saving energy Using recycled paper and other office papersAdjusting Power Saver Saving paper and tonerReducing printer noise Using the Embedded Web ServerUsing the printer control panel Use Quiet Mode to reduce the printer noiseReturning Lexmark cartridges for reuse or recycling RecyclingRecycling Lexmark products Available internal options Installing internal optionsAdditional printer setup Accessing the system board to install internal options Installing a memory card Page Push the card firmly into place Installing a flash memory or firmware cardPlastic pins Metal pinsInstalling an internal print server or port interface card Installing a printer hard disk Page Replacing the access panel Order of installation Installing hardware optionsDuplex unit Installing optional traysAttaching cables Printing a menu settings Verifying printer setupInstalling printer software Setting up the printer softwarePrinting a network setup Click Start Updating available options in the printer driverDo one of the following ClickFrom the Finder desktop, choose Go Applications Setting up wireless printingFollow these instructions if your printer model is wireless Click Install Click Agree Installing the printer on a wireless network WindowsPrepare to configure the printer Installing the printer on a wireless network MacintoshEnter the printer information Configure the printer for wireless accessAccess the AirPort options Click + Select the printer from the list Click Add Configure your computer to use the printer wirelesslySelect the printer from the list Click Add Installing the printer on a wired networkClick + Mac OS X version 10.5 or later From the Printer List, click Add Mac OS X version 10.4 and earlierMac OS X version Under Hardware and Sound, click Printer Windows VistaWindows XP WindowsSelect the printer from the list. f Click Add Additional printer setup Click OK, and then click CloseSetting up serial printing Click System From the Hardware tab, click Device Manager Click SystemLoading paper and specialty media Setting the paper size and typeSpecify a unit of measurement Configuring Universal paper settingsLoading the standard or optional 500‑sheet trays Long ‑edge orientation Short ‑edge orientation Loading B5 or Executive paper sizes Loading A5 or Statement paper sizesLoading the 2000‑sheet high capacity feeder Page Loading paper and specialty media Loading the 2,000-sheet dual input traysLoading the multipurpose feeder Page Paper Envelopes Transparencies Page Unlinking trays Linking and unlinking traysLinking trays Assigning a Custom Type x name Linking exit binsChanging a Custom Type x name Under Default Settings, click Paper MenuPaper and specialty media guidelines Paper characteristicsPaper guidelines Selecting preprinted forms and letterhead Unacceptable paperSelecting paper Basic input trays Supported paper sizes, types, and weightsStoring paper Supported paper sizesFolio TabloidLegal ExecutiveOptional input trays Monarch Supported paper types and weightsPrinter engine supports 38-128 g/m2 16-32 lb paper weights Paper and specialty media guidelines Printing Tips on using letterheadPrinting a document Printing on specialty mediaSource or process Print side Paper traysMultipurpose tray Tips on using transparenciesHigh capacity feeder Tips on using labels Tips on using envelopesHolding jobs in the printer Tips on using card stockPrinting confidential and other held jobs With a document open, click File Print Printing confidential and other held jobsFor Macintosh users Printing from a flash drivePage Printing the print quality test pages Printing information pagesPrinting a font sample list Printing a directory listWindows Vista Click Canceling a print jobCanceling a print job from the printer control panel Canceling a print job from the computerSupported finishing features Finisher Bin Finisher Bin 2 finishing featuresStandard bin Statement Tabloid Universal Envelopes any Size Oficio Adjusting toner darknessAdjust the toner darkness setting Click Submit Paper Menu Reports Network/Ports Security Settings HelpMenus list Understanding printer menusPaper Size/Type menu Default Source menuDefault Source Paper menuMP Feeder Size Tray x TypeManual Paper Size MP Feeder TypeManual Envelope Size Configure MP menuConfigure MP Manual Paper TypePaper Texture menu Substitute Size menuColored Texture Rough Envelope TextureLetterhead Texture Preprinted TexturePaper Loading menu Custom Type Universal Setup menuCustom Types menu Custom x LoadingBin Setup menu Assign Type/Bin Configure BinsMenu Settings Reports menuActive NIC menu Network/Ports menuStandard Network or Network x menus PCL SmartSwitchPS SmartSwitch NPA ModeThis menu is available from the Network/Ports menu Network Reports menuTCP/IP menu Network Card menuIPv6 menu Wireless menu NetWare menu AppleTalk menuView Nickname NSQ/GSQ ModeLexLink menu Standard USB menuUSB With ENA Smtp Setup menuUse the following menu to configure the Smtp server USB BufferReply Address Smtp Server AuthenticationDevice Password Primary Smtp GatewayConfidential Print menu Security menuMiscellaneous menu Automatic Method Disk Wiping menuAutomatic Wiping Manual WipingUnderstanding printer menus 100 Security Audit Log menuUnderstanding printer menus 101 Settings menuGeneral Settings menu Set Date/Time menuUnderstanding printer menus 102 Run Initial setupAlarms TimeoutsUnderstanding printer menus 103 Print RecoveryCustom Home Message Setup menuFactory Defaults Understanding printer menus 104Download Target Understanding printer menus 105Job Waiting Print AreaPrint All Order Understanding printer menus 106Resource Save Understanding printer menus 107 Finishing menuUnderstanding printer menus 108 Understanding printer menus 109 Quality menuUnderstanding printer menus 110 Utilities menuUnderstanding printer menus 111 XPS menuUnderstanding printer menus 112 PostScript menuPCL Emul menu Font Name Symbol SetPCL Emulation Settings Understanding printer menus 113Tray Renumber Understanding printer menus 114Scale Html menuUnderstanding printer menus 115 Font SizeUnderstanding printer menus 116 Image menuStaple Flash Drive menuUnderstanding printer menus 117 Paper SourceDuplex Binding Understanding printer menus 118Understanding printer menus 119 Help menuUnderstanding printer menus 120 Maintaining the printer 121 Cleaning the exterior of the printerStoring supplies Conserving suppliesPart numbers Checking the status of suppliesOrdering supplies Checking the status of supplies from a network computerOrdering staple cartridges Ordering a maintenance kitOrdering a photoconductor kit Maintaining the printer 124 Replacing suppliesReplacing the toner cartridge Page Maintaining the printer 126 Replacing the photoconductorPage Page Before moving the printer Moving the printerRemoving the optional trays Page Page Maintaining the printer 133 Moving the printer to another locationShipping the printer Checking the virtual display Administrative support 134Checking the device status Administrative support 135Administrative support 136 Restoring the factory default settingsEmbedded Web Server does not open Solving basic problemsSolving basic printer problems Understanding printer messagesChange input src to Custom String Troubleshooting 138Change input src to Custom Type Name Change input src to Custom Type Name load orientationChange input src to size load orientation Troubleshooting 139Change input src to Custom String load orientation Change input src to sizeCheck input src guides Troubleshooting 140Change input src to type size Change input src to type size load orientationClose surface H Some held jobs were not restoredClose door Close coverLoad input src with size Insert the hole punch boxLoad input src with Custom Type Name Load input src with Custom StringLoad Manual Feeder with type size Troubleshooting 143Load Manual Feeder with Custom String Load Manual Feeder with sizeRemove paper from all bins Restore Held Jobs?Remove paper from standard output bin Remove paper from binShort paper Insufficient memory to support Resource Save featureTroubleshooting 145 Cartridge part number unsupported by deviceInsufficient memory, some held jobs were deleted Insufficient memory, some held jobs will not be restoredInsufficient memory to collate job Insufficient memory for Flash Memory Defragment operationDefective flash detected Ppds font errorTroubleshooting 147 Complex page, some data may not have printedUnformatted flash detected Serial option x errorNetwork x software error Troubleshooting 148Standard parallel port disabled Parallel port x disabledSerial port x disabled Standard USB port disabledTroubleshooting 150 Configuration change, some held jobs were not restoredToo many disks installed Too many flash options installedInsert photoconductor Routine maintenance neededDisk full Unformatted diskReplace cartridge to continue Emulation error, load emulation optionClearing jams Yy Replace cartridgeUnderstanding jam numbers and locations 289 Troubleshooting 15424x Open each tray, and then remove any jams Paper jams Troubleshooting 155Paper jam Troubleshooting 156Paper jam Troubleshooting 157203, 230-231 paper jams Open Door D Page Page Open Door D Remove the jam Close Door D Troubleshooting 161Page Remove Tray 1 from the printer Remove the jam Insert Tray Troubleshooting 16324x paper jam Jam in TrayPull the tray out Remove the jam Insert the tray Troubleshooting 164Jam in the optional tray Clearing jam in Door a Troubleshooting 165Open Door B Pull the jam up and toward you Close Door B Troubleshooting 166Clearing jam in Door B Open Door C Pull the jam up and toward you Close Door C Troubleshooting 167Paper jam 280‑281 paper jams Troubleshooting 169Paper jam Troubleshooting 170 Open Door F Remove the jam Close Door FLift Door H Remove the jam Close Door H Troubleshooting 171 Remove the jam Close Door F283, 289 staple jams Troubleshooting 172 Staple errorPage Open Door F Remove the jam Close Door F 28x paper jamPage Paper jams Troubleshooting 176Click OK Solving printing problemsJobs do not print Error message about reading USB drive appearsJob prints from the wrong tray or on the wrong paper Confidential and other held jobs do not printJob takes longer than expected to print Unexpected page breaks occur Incorrect characters printTray linking does not work Large jobs do not collateCheck to see if the Option is Connected to the Printer Solving option problemsReset the Printer Paper trays Solving 2,000-sheet drawer problemsHard disk with adapter Internal Solutions PortMemory card Flash memory cardThat jammed does not reprint after you clear the jam Solving paper feed problemsPaper frequently jams Paper jam message remains after jam is clearedPacking Material MAY be on the Toner Cartridge Solving print quality problemsIsolating print quality problems Blank pagesCheck the Guides Check the Paper Size SettingClipped images Ghost imagesIncorrect margins Troubleshooting 187Check the Toner Darkness Setting Gray backgroundPaper has Absorbed Moisture DUE to High Humidity Troubleshooting 188Paper curl Print irregularitiesToner Cartridge MAY be Defective Check the DARKNESS, BRIGHTNESS, and Contrast SettingsPrint is too dark Fuser MAY be Worn or DefectiveToner is LOW Troubleshooting 190Print is too light Ensure That the Fill Pattern is Correct Troubleshooting 191Repeating defects Skewed printToner is Smeared Streaked horizontal linesCheck the Paper Type Toner Cartridge MAY be Defective or LOW on TonerToner Cartridge is Defective Streaked vertical linesToner fog or background shading appears on There is Toner in the Paper PathCharge Rolls MAY be Defective Check the Paper Texture SettingToner rubs off Toner specksUneven print density Troubleshooting 195Contacting Customer Support Transparency print quality is poorProduct name W850 Machine type 4024 Models 110 Product informationEdition notice 196197 Trademarks198 Noise emission levels199 Temperature informationLaser notice Off mode Power consumptionProduct power consumption Power SaverAvis de conformité aux normes de l’industrie du Canada Laser advisory labelEuropean Community EC directives conformity Industry Canada compliance statement202 Regulatory notices for wireless productsCCC EMC notice Bsmi notice Exposure to radio frequency radiation203 Industry Canada CanadaIndustry Canada Canada 204 Taiwan NCC RF notice statement India emissions noticeΤΗΣ Οδηγιασ 1999/5/ΕΚ 205Lexmark International, Inc., Lexington, KY Statement of Limited WarrantyLimited warranty Limited warranty service207 Extent of limited warrantyLimitation of liability 208 Additional rights209 210 211 Index 212 NumericsPage TCP/IP Page