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Lexmark W850 manual Troubleshooting 161, Open Door D Remove the jam Close Door D

Models: W850

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Page 161

Troubleshooting

161

231 paper jam

1Open Door D.

2Remove the jam.

3Close Door D.

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Lexmark W850 manual Troubleshooting 161, Open Door D Remove the jam Close Door D

Contents

March W850Contents Paper and specialty media guidelines Administrative support 134Printing Understanding printer menusIndex TroubleshootingSafety information Safety informationSafety information Learning about the printer Thank you for choosing this printerFinding information about the printer Support.lexmark.com Selecting a location for the printerBasic model Printer configurationsUnderstanding the printer control panel Configured modelOff-The power is off Adjusting Power Saver Using recycled paper and other office papersSaving paper and toner Saving energyUsing the printer control panel Using the Embedded Web ServerUse Quiet Mode to reduce the printer noise Reducing printer noiseReturning Lexmark cartridges for reuse or recycling RecyclingRecycling Lexmark products Available internal options Installing internal optionsAdditional printer setup Accessing the system board to install internal options Installing a memory card Page Plastic pins Installing a flash memory or firmware cardMetal pins Push the card firmly into placeInstalling an internal print server or port interface card Installing a printer hard disk Page Replacing the access panel Order of installation Installing hardware optionsDuplex unit Installing optional traysAttaching cables Printing a menu settings Verifying printer setupInstalling printer software Setting up the printer softwarePrinting a network setup Do one of the following Updating available options in the printer driverClick Click StartFrom the Finder desktop, choose Go Applications Setting up wireless printingFollow these instructions if your printer model is wireless Click Install Click Agree Installing the printer on a wireless network WindowsPrepare to configure the printer Installing the printer on a wireless network MacintoshEnter the printer information Configure the printer for wireless accessAccess the AirPort options Click + Select the printer from the list Click Add Configure your computer to use the printer wirelesslySelect the printer from the list Click Add Installing the printer on a wired networkClick + Mac OS X version 10.5 or later From the Printer List, click Add Mac OS X version 10.4 and earlierMac OS X version Windows XP Windows VistaWindows Under Hardware and Sound, click PrinterSelect the printer from the list. f Click Add Additional printer setup Click OK, and then click CloseSetting up serial printing Click System From the Hardware tab, click Device Manager Click SystemLoading paper and specialty media Setting the paper size and typeSpecify a unit of measurement Configuring Universal paper settingsLoading the standard or optional 500‑sheet trays Long ‑edge orientation Short ‑edge orientation Loading B5 or Executive paper sizes Loading A5 or Statement paper sizesLoading the 2000‑sheet high capacity feeder Page Loading paper and specialty media Loading the 2,000-sheet dual input traysLoading the multipurpose feeder Page Paper Envelopes Transparencies Page Unlinking trays Linking and unlinking traysLinking trays Assigning a Custom Type x name Linking exit binsChanging a Custom Type x name Under Default Settings, click Paper MenuPaper and specialty media guidelines Paper characteristicsPaper guidelines Selecting preprinted forms and letterhead Unacceptable paperSelecting paper Storing paper Supported paper sizes, types, and weightsSupported paper sizes Basic input traysLegal TabloidExecutive FolioOptional input trays Monarch Supported paper types and weightsPrinter engine supports 38-128 g/m2 16-32 lb paper weights Paper and specialty media guidelines Printing a document Tips on using letterheadPrinting on specialty media PrintingSource or process Print side Paper traysMultipurpose tray Tips on using transparenciesHigh capacity feeder Tips on using labels Tips on using envelopesHolding jobs in the printer Tips on using card stockPrinting confidential and other held jobs With a document open, click File Print Printing confidential and other held jobsFor Macintosh users Printing from a flash drivePage Printing a font sample list Printing information pagesPrinting a directory list Printing the print quality test pagesCanceling a print job from the printer control panel Canceling a print jobCanceling a print job from the computer Windows Vista ClickSupported finishing features Finisher Bin Finisher Bin 2 finishing featuresStandard bin Statement Tabloid Universal Envelopes any Size Oficio Adjusting toner darknessAdjust the toner darkness setting Click Submit Menus list Security Settings HelpUnderstanding printer menus Paper Menu Reports Network/PortsDefault Source Default Source menuPaper menu Paper Size/Type menuMP Feeder Size Tray x TypeManual Paper Size MP Feeder TypeConfigure MP Configure MP menuManual Paper Type Manual Envelope SizePaper Texture menu Substitute Size menuLetterhead Texture Rough Envelope TexturePreprinted Texture Colored TexturePaper Loading menu Custom Types menu Universal Setup menuCustom x Loading Custom TypeBin Setup menu Menu Settings Configure BinsReports menu Assign Type/BinActive NIC menu Network/Ports menuPS SmartSwitch PCL SmartSwitchNPA Mode Standard Network or Network x menusThis menu is available from the Network/Ports menu Network Reports menuTCP/IP menu Network Card menuIPv6 menu Wireless menu NetWare menu AppleTalk menuLexLink menu NSQ/GSQ ModeStandard USB menu View NicknameUse the following menu to configure the Smtp server Smtp Setup menuUSB Buffer USB With ENADevice Password Smtp Server AuthenticationPrimary Smtp Gateway Reply AddressConfidential Print menu Security menuMiscellaneous menu Automatic Wiping Disk Wiping menuManual Wiping Automatic MethodUnderstanding printer menus 100 Security Audit Log menuGeneral Settings menu Settings menuSet Date/Time menu Understanding printer menus 101Alarms Run Initial setupTimeouts Understanding printer menus 102Understanding printer menus 103 Print RecoveryFactory Defaults Setup menuUnderstanding printer menus 104 Custom Home MessageJob Waiting Understanding printer menus 105Print Area Download TargetPrint All Order Understanding printer menus 106Resource Save Understanding printer menus 107 Finishing menuUnderstanding printer menus 108 Understanding printer menus 109 Quality menuUnderstanding printer menus 110 Utilities menuUnderstanding printer menus 111 XPS menuUnderstanding printer menus 112 PostScript menuPCL Emul menu PCL Emulation Settings Symbol SetUnderstanding printer menus 113 Font NameTray Renumber Understanding printer menus 114Understanding printer menus 115 Html menuFont Size ScaleUnderstanding printer menus 116 Image menuUnderstanding printer menus 117 Flash Drive menuPaper Source StapleDuplex Binding Understanding printer menus 118Understanding printer menus 119 Help menuUnderstanding printer menus 120 Storing supplies Cleaning the exterior of the printerConserving supplies Maintaining the printer 121Ordering supplies Checking the status of suppliesChecking the status of supplies from a network computer Part numbersOrdering staple cartridges Ordering a maintenance kitOrdering a photoconductor kit Maintaining the printer 124 Replacing suppliesReplacing the toner cartridge Page Maintaining the printer 126 Replacing the photoconductorPage Page Before moving the printer Moving the printerRemoving the optional trays Page Page Maintaining the printer 133 Moving the printer to another locationShipping the printer Checking the virtual display Administrative support 134Checking the device status Administrative support 135Administrative support 136 Restoring the factory default settingsSolving basic printer problems Solving basic problemsUnderstanding printer messages Embedded Web Server does not openChange input src to Custom Type Name Troubleshooting 138Change input src to Custom Type Name load orientation Change input src to Custom StringChange input src to Custom String load orientation Troubleshooting 139Change input src to size Change input src to size load orientationChange input src to type size Troubleshooting 140Change input src to type size load orientation Check input src guidesClose door Some held jobs were not restoredClose cover Close surface HLoad input src with Custom Type Name Insert the hole punch boxLoad input src with Custom String Load input src with sizeLoad Manual Feeder with Custom String Troubleshooting 143Load Manual Feeder with size Load Manual Feeder with type sizeRemove paper from standard output bin Restore Held Jobs?Remove paper from bin Remove paper from all binsTroubleshooting 145 Insufficient memory to support Resource Save featureCartridge part number unsupported by device Short paperInsufficient memory to collate job Insufficient memory, some held jobs will not be restoredInsufficient memory for Flash Memory Defragment operation Insufficient memory, some held jobs were deletedTroubleshooting 147 Ppds font errorComplex page, some data may not have printed Defective flash detectedNetwork x software error Serial option x errorTroubleshooting 148 Unformatted flash detectedSerial port x disabled Parallel port x disabledStandard USB port disabled Standard parallel port disabledToo many disks installed Configuration change, some held jobs were not restoredToo many flash options installed Troubleshooting 150Disk full Routine maintenance neededUnformatted disk Insert photoconductorClearing jams Emulation error, load emulation optionYy Replace cartridge Replace cartridge to continueUnderstanding jam numbers and locations 289 Troubleshooting 15424x Open each tray, and then remove any jams Paper jams Troubleshooting 155Paper jam Troubleshooting 156Paper jam Troubleshooting 157203, 230-231 paper jams Open Door D Page Page Open Door D Remove the jam Close Door D Troubleshooting 161Page 24x paper jam Troubleshooting 163Jam in Tray Remove Tray 1 from the printer Remove the jam Insert TrayPull the tray out Remove the jam Insert the tray Troubleshooting 164Jam in the optional tray Clearing jam in Door a Troubleshooting 165Open Door B Pull the jam up and toward you Close Door B Troubleshooting 166Clearing jam in Door B Open Door C Pull the jam up and toward you Close Door C Troubleshooting 167Paper jam 280‑281 paper jams Troubleshooting 169Paper jam Troubleshooting 170 Open Door F Remove the jam Close Door FLift Door H Remove the jam Close Door H Troubleshooting 171 Remove the jam Close Door F283, 289 staple jams Troubleshooting 172 Staple errorPage Open Door F Remove the jam Close Door F 28x paper jamPage Paper jams Troubleshooting 176Click OK Solving printing problemsJobs do not print Error message about reading USB drive appearsJob prints from the wrong tray or on the wrong paper Confidential and other held jobs do not printJob takes longer than expected to print Tray linking does not work Incorrect characters printLarge jobs do not collate Unexpected page breaks occurCheck to see if the Option is Connected to the Printer Solving option problemsReset the Printer Paper trays Solving 2,000-sheet drawer problemsMemory card Internal Solutions PortFlash memory card Hard disk with adapterPaper frequently jams Solving paper feed problemsPaper jam message remains after jam is cleared That jammed does not reprint after you clear the jamIsolating print quality problems Solving print quality problemsBlank pages Packing Material MAY be on the Toner CartridgeClipped images Check the Paper Size SettingGhost images Check the GuidesCheck the Toner Darkness Setting Troubleshooting 187Gray background Incorrect marginsPaper curl Troubleshooting 188Print irregularities Paper has Absorbed Moisture DUE to High HumidityPrint is too dark Check the DARKNESS, BRIGHTNESS, and Contrast SettingsFuser MAY be Worn or Defective Toner Cartridge MAY be DefectiveToner is LOW Troubleshooting 190Print is too light Repeating defects Troubleshooting 191Skewed print Ensure That the Fill Pattern is CorrectCheck the Paper Type Streaked horizontal linesToner Cartridge MAY be Defective or LOW on Toner Toner is SmearedToner fog or background shading appears on Streaked vertical linesThere is Toner in the Paper Path Toner Cartridge is DefectiveToner rubs off Check the Paper Texture SettingToner specks Charge Rolls MAY be DefectiveContacting Customer Support Troubleshooting 195Transparency print quality is poor Uneven print densityEdition notice Product information196 Product name W850 Machine type 4024 Models 110197 Trademarks198 Noise emission levels199 Temperature informationLaser notice Product power consumption Power consumptionPower Saver Off modeEuropean Community EC directives conformity Laser advisory labelIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaCCC EMC notice Bsmi notice Regulatory notices for wireless productsExposure to radio frequency radiation 202203 Industry Canada CanadaIndustry Canada Canada 204 Taiwan NCC RF notice statement India emissions noticeΤΗΣ Οδηγιασ 1999/5/ΕΚ 205Limited warranty Statement of Limited WarrantyLimited warranty service Lexmark International, Inc., Lexington, KY207 Extent of limited warrantyLimitation of liability 208 Additional rights209 210 211 Index 212 NumericsPage TCP/IP Page