Lexmark W850 Contacting Customer Support, Transparency print quality is poor, Troubleshooting 195

Troubleshooting 195

THE TONER CARTRIDGE MAY BE DEFECTIVE

Replace the toner cartridge.

THERE IS TONER IN THE PAPER PATH

Contact Customer Support.

Transparency print quality is poor

Try one or more of the following:

CHECK THE TRANSPARENCIES

Use only transparencies recommended by the printer manufacturer.

CHECK THE PAPER TYPE SETTING

Make sure the paper type setting matches the paper loaded in the tray:

1From the printer control panel Paper menu, check the Paper Type setting.

2Before sending the job to print, specify the correct type setting:

•For Windows users, specify the type from Print Properties.

•For Macintosh users, specify the type from the Print dialog.

Uneven print density

Example	Cause	Solution
	Toner cartridge is worn or defective.	Replace the toner cartridge.
ABCDE	Photoconductor is worn or	Replace the photoconductor.
	defective.
ABCDE
ABCDE

Contacting Customer Support

When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page.

In the U.S. or Canada, call (1‑800‑539‑6275). For other countries/regions, visit the Lexmark Web site at www.lexmark.com.