Lexmark W850 Contacting Custome r Support

THE TONER CARTRIDGE MAY BE DEFECTIVE

Replace the toner cartridge.

THERE IS TONER IN THE PAPER PATH

Contact Customer Support.

Transparency print quality is poor

Try one or more of the following:

CHECK THE TRANSPARENCIES

Use only transparencies recommended by the printer manufacturer.

CHECK THE PAPER TYPE SETTING

Make sure the paper type setting matches the paper loaded in th e tray:

1From the printer control panel Paper menu, check the Paper Typ e setting.

2Before sending the job to print, specify the correct type setting:

•For Windows users, specify the type from Print Properties.

•For Macintosh users, specify the type from the Print dialog .

Uneven print density

Example Cause Solution

ABCDE

ABCDE

ABCDE

Toner cartridge is worn or defective. Replace the toner cartridge.

Photoconductor is worn or

defective.

Replace the photoconductor.

Contacting Custome r Support

When you call Customer Support, describe the problem you ar e experiencing, the message on the display, and the

troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and serial number. F or more information, see the label on the inside top

front cover of the printer. The serial number is also liste d on the menu settings page.

In the U.S. or Canada, call (1‑800‑539‑6275). For other countr ies/regions, visit the Lexmark Web site at

www.lexmark.com.

Troubleshooting 195

Contents

Main Contents Minimizing your printer's environmental impact........................................12 Loading paper and specialty media............................................................42 Paper and specialty media guidelines.........................................................57 Understanding printer menus....................................................................77 Page Safety information Page Learning about the printer Thank you for choosing this printer! Finding information about the printer ? Selecting a location for the prin ter Printer configurations Learning about the printer 9 Basic model Configured model Learning about the printer 10 Understanding the printer control panel Page Minimizing your printer's environmental impact Saving paper and toner Using recycled paper and other office papers Reducing printer noise Recycling Recycling Lexmark products Returning Lexmark cartridges for reuse or recycling Additional printer setup Installing internal options Available internal optio ns Accessing the system board to install internal options Installing a memory card 1 2 Page Installing a flash memory or firmware card Installing an internal print server or port interface card Installing a printer hard disk Page Replacing the access panel Installing hardware options Order of installation Installing optional trays 1 2 Attaching cables Verifying printer setup Printing a menu settings page Printing a network setup page Setting up the printer s oftware Installing printer software Updating available options in the printer driver Setting up wireless prin ting Information you will need to set up the printer on a wireless network Installing the printer on a wireless network (Windows) Installing the printer on a wireless network (Macintosh) Page Page Installing the printer on a wired network Page Page Changing port settings after installing a new network Internal Solutions Port For Mac users Setting up serial print ing In Windows Vista In Windows XP In Windows 2000 Loading paper and specialty media Setting the paper si ze and type Setting the printer to d etect the paper size loaded in a tray Configuring Univers al paper settings Specify a unit of measurement Specify the paper height and w idth Loading the standard or optional 500sheet trays Page Loading A5 or Statement paper sizes Loading B5 or Executive paper sizes Loading the 2000sheet high capacity feeder Page Loading the 2,000-sheet dual input trays Loading the multipurpose feeder Page Page Loading letter or A4size paper in the shortedge orientation 1 2 3 4 5 6 Linking and unlinking trays Linking trays Unlinking trays Linking exit bins Assigning a Custom Type <x> name Changing a Custom Type <x> name Paper and specialty media guidelines Paper guidelines Paper characteristics Weight Curl Unacceptable paper Selecting paper Selecting preprinted forms and letterhead Storing paper Supported paper siz es, types, and weights Supported paper sizes Basic input trays Page Optional input trays Supported paper types and weights Paper and specialty media guidelines 62 Page Printing Printing a document Printing on specialty media Tips on using letterhead Placing paper in the trays Orienting the paper for long or shortedge printing Printing 65 Paper trays Tips on using transparencies Tips on using envelopes Tips on using labels Tips on using card stock Printing confidential and other held jobs Holding jobs in the printer Printing confidential and other held jobs Printing from a flash drive Page Printing information pages Printing a font sample list Printing a directory list Printing the print quality test pages Canceling a print job Canceling a print job from the printer control panel Canceling a print job from the computer Supported finishing features Standard bin Printing 75 Finisher Bin 1 Adjusting toner darkness 1 2 3 4 5 6 Understanding printer menus Menus list Paper menu Default Source menu Paper Size/Type menu Page Configure MP menu Substitute Size menu Paper Texture menu Page Paper Loading menu Understanding printer menus 85 Custom Types menu Universal Setup menu Bin Setup menu Reports menu Network/Ports menu Active NIC menu Standard Network or Network <x> menus Understanding printer menus 90 Network Reports menu Understanding printer menus 91 Network Card menu Network/Ports > Standard Network or Network <x> > Std Network Setup or Net <x> Setup > Network Card TCP/IP menu Network/Ports > Standard Network or Network <x> > Std Network Setup or Net <x> Setup > TCP/IP IPv6 menu Understanding printer menus 92 Network/Ports > Standard Network or Network <x> > Std Network Setup or Net <x> Setup > IPv6 Wireless menu Understanding printer menus 93 Network/Ports > Network <x> > Net <x> Setup > Wireless AppleTalk menu Understanding printer menus 94 Network/Ports > Standard Network or Network <x> > Std Network Setup or Net <x> Setup > AppleTalk NetWare menu Network/Ports > Standard Network or Network <x> > Std Network Setup or Net <x> Setup > NetWare LexLink menu Understanding printer menus 95 Network/Ports > Standard Network or Network <x> > Std Network Setup or Net <x> Setup > LexLink menu Standard USB menu SMTP Setup menu Security menu Miscellaneous menu Confidential Print menu Disk Wiping menu Security Audit Log menu Set Date/Time menu Settings menu General Settings menu Setup menu Finishing menu Quality menu Utilities menu XPS menu PDF menu PostScript menu PCL Emul menu Page HTML menu Image menu Flash Drive menu Understanding printer menus 119 Help menu Page Maintaining the printer Cleaning the exterior of the printer Storing supplies Conserving suppli es Checking the status of supplies Checking the status of supplies from the printer control panel 1 2 3 Checking the status of supplies from a network computer Page Replacing supplie s Replacing the toner cartridge Page Replacing the photoconductor 2 Page Page Moving the printer Before moving the printer Removing the optional trays Page Page Page Administrative support Finding advanced netwo rking and administrator information Using the Embedded Web Server Checking the virtual display Checking the device status Setting up email alerts Viewing reports Restoring the factory default settings Troubleshooting Solving basic problems Solving basic printer problems Embedded Web Server does not open C HECK THE NETWORK Change <input src> to <Custom Type Name> Change <input src> to <Custom Type Name> load <orientation> Change <input src> to <Custom String> Change <input src> to <Custom String> load <orientation> Change <input src> to <size> Change <input src> to <size> load <orientation> Change <input src> to <type> <size> Change <input src> to <type> <size> load <orientation> Check <input src> guides Check <input src> orientation or guides Page Insert the hole punch box Load <input src> with <Custom Type Name> Load <input src> with <Custom String> Load <input src> with <size> Load <input src> with <type> <size> Load Manual Feeder with <Custom String> Load Manual Feeder with <size> Load Manual Feeder with <type> <size> Load staples Page 32 Cartridge part number unsupported by device 34 Short paper 34 Incorrect media, check <input src> guides 35 Insufficient memory to support Resource Save feature 37 Insufficient memory to collate job 37 Insufficient memory for Flash Memory Defragment operation 37 Insufficient memory, some held jobs were deleted 37 Insufficient memory, some held jobs will not be restored 38 Memory full 39 Complex page, some data may not have printed 50 PPDS font error 51 Defective flash detected 52 Not enough free space in flash memory for resources 53 Unformatted flash detected 54 Serial option <x> error 54 Network <x> software error 55 Unsupported option in slot <x> 56 Parallel port <x> disabled 56 Serial port <x> disabled 56 Standard USB port disabled 56 Standard parallel port disabled 56 USB port <x> disabled 57 Configuration change, some held jobs were not restored 58 Too many disks installed 58 Too many flash options installed 61 Defective disk Page 88.yy Replace cartridge 88 Replace cartridge to continue 1565 Emulation error, load emulation option Clearing jams Avoiding jams Understanding jam numbers and locations 2 3 4 Troubleshooting 154 200201 paper jams 202 paper jam Page Page Page Page Page Page Page Page Page Page Page 250 paper jam 280282 paper jams Page 283, 289 staple jams Page Page 28x paper jam Page Page Solving printing problems Multiplelanguage PDFs do not print Printer control panel display is blank or displays only diamonds Error message about reading USB drive appears Troubleshooting 178 Jobs do not print These are possible solutions. Try one or more of the following: MAKE SURE THE PRINTER IS READY TO PRINT Confidential and other held jobs do not print P ARTIAL JOB , NO JOB , OR BLANK PAGES MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY Job takes longer than expected to print Incorrect characters print M Tray linking does not work LOAD THE SAME SIZE AND TYPE OF PAPER USE THE SAME PAPER SIZE AND PAPER TYPE SETTINGS Solving option problems Option does not operate correctly or quits after it is installed R ESET THE C HECK TO SEE IF THE OPTION IS CONNECTED TO THE 2 3 Paper trays MAKE SURE THE PAPER IS LOADED CORRECTLY 1 2 3 4 R ESET THE MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY Page MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY Solving paper feed problems Paper frequently jams MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY T HE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH Paper jam message remains after jam is cleared Solving print quality problems Isolating print quality problems 2 3 4 5 Clipped images C HECK THE C HECK THE PAPER SIZE 1 2 Ghost images ABC DEF C HECK THE PAPER SIZE 1 2 Paper curl Print irregularities T HE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH THE TONER MAY BE LOW T HE FUSER MAY BE WORN OR Print is too dark C HECK THE DARKNESS , BRIGHTNESS , AND CONTRAST Print is too light C HECK THE DARKNESS , BRIGHTNESS , AND CONTRAST THE TONER IS LOW Repeating defects ABC DEF ABC DEF ENSURE THAT THE FILL PATTERN IS CORRECT C HECK THE PAPER ENSURE THAT THE TONER IS DISTRIBUTED EVENLY WITHIN THE TONER CARTRIDGE T HE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON Streaked horizontal lines Streaked vertical lines T HE TONER IS T HE TONER CARTRIDGE IS T HE PAPER PATH MAY NOT BE ABC DEF Transparency print quality is poor C HECK THE Uneven print density Contacting Custome r Support Notices Product information Edition notice UNITED STATES GOVERNMENT RIGHTS Trademarks Federal Communications Commission (FCC) compliance information statement Noise emission levels Page Power consumption Product power consumption Power Saver Off mode Total energy usage Page Page Notice to users in Brazil Industry Canada (Canada) Industry Canada (Cana da) Taiwan NCC RF notice statement India emissions notice Notice to users in the European Union Notices 205 Statement of Limited Warranty Lexmark International, Inc., Lexington, KY Limited warranty Limited warranty service Extent of limited warranty Limitation of liability Additional rights LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT LEXMARK SOFTWARE LICENSE AGREEMENT 1 2 3 4 5 a b Page MICROSOFT CORPORATION NOTICES Index Numerics A B C D E F G H M N O P Page Q R S T U V W X