Lexmark W850 manual

Troubleshooting

175

4Open Door G.

5Remove the jam.

6Close Door G.

7Lift Door H.

8Remove the jam.

9Close Door H.

Image 175

Lexmark W850 manual

Contents

March W850 Contents Understanding printer menus Administrative support 134Paper and specialty media guidelines Printing Index Troubleshooting Safety information Safety information Safety information Finding information about the printer Thank you for choosing this printerLearning about the printer Support.lexmark.com Selecting a location for the printer Basic model Printer configurations Understanding the printer control panel Configured model Off-The power is off Saving energy Using recycled paper and other office papersAdjusting Power Saver Saving paper and toner Reducing printer noise Using the Embedded Web ServerUsing the printer control panel Use Quiet Mode to reduce the printer noise Recycling Lexmark products RecyclingReturning Lexmark cartridges for reuse or recycling Additional printer setup Installing internal optionsAvailable internal options Accessing the system board to install internal options Installing a memory card Page Push the card firmly into place Installing a flash memory or firmware cardPlastic pins Metal pins Installing an internal print server or port interface card Installing a printer hard disk Page Replacing the access panel Order of installation Installing hardware options Duplex unit Installing optional trays Attaching cables Printing a menu settings Verifying printer setup Printing a network setup Setting up the printer softwareInstalling printer software Click Start Updating available options in the printer driverDo one of the following Click Follow these instructions if your printer model is wireless Setting up wireless printingFrom the Finder desktop, choose Go Applications Click Install Click Agree Installing the printer on a wireless network Windows Prepare to configure the printer Installing the printer on a wireless network Macintosh Access the AirPort options Configure the printer for wireless accessEnter the printer information Click + Select the printer from the list Click Add Configure your computer to use the printer wirelessly Click + Installing the printer on a wired networkSelect the printer from the list Click Add Mac OS X version 10.5 or later Mac OS X version Mac OS X version 10.4 and earlierFrom the Printer List, click Add Under Hardware and Sound, click Printer Windows VistaWindows XP Windows Select the printer from the list. f Click Add Additional printer setup Click OK, and then click Close Setting up serial printing Click System From the Hardware tab, click Device Manager Click System Loading paper and specialty media Setting the paper size and type Specify a unit of measurement Configuring Universal paper settings Loading the standard or optional 500‑sheet trays Long ‑edge orientation Short ‑edge orientation Loading B5 or Executive paper sizes Loading A5 or Statement paper sizes Loading the 2000‑sheet high capacity feeder Page Loading the 2,000-sheet dual input trays Loading the multipurpose feeder Page Paper Envelopes Transparencies Page Linking trays Linking and unlinking traysUnlinking trays Assigning a Custom Type x name Linking exit bins Changing a Custom Type x name Under Default Settings, click Paper Menu Paper guidelines Paper characteristicsPaper and specialty media guidelines Selecting paper Unacceptable paperSelecting preprinted forms and letterhead Basic input trays Supported paper sizes, types, and weightsStoring paper Supported paper sizes Folio TabloidLegal Executive Optional input trays Printer engine supports 38-128 g/m2 16-32 lb paper weights Supported paper types and weightsMonarch Paper and specialty media guidelines Printing Tips on using letterheadPrinting a document Printing on specialty media Source or process Print side Paper trays High capacity feeder Tips on using transparenciesMultipurpose tray Tips on using labels Tips on using envelopes Printing confidential and other held jobs Tips on using card stockHolding jobs in the printer With a document open, click File Print Printing confidential and other held jobs Printing from a flash drive Page Printing the print quality test pages Printing information pagesPrinting a font sample list Printing a directory list Windows Vista Click Canceling a print jobCanceling a print job from the printer control panel Canceling a print job from the computer Supported finishing features Standard bin Finisher Bin 2 finishing featuresFinisher Bin Adjust the toner darkness setting Click Submit Adjusting toner darknessStatement Tabloid Universal Envelopes any Size Oficio Paper Menu Reports Network/Ports Security Settings HelpMenus list Understanding printer menus Paper Size/Type menu Default Source menuDefault Source Paper menu MP Feeder Size Tray x Type Manual Paper Size MP Feeder Type Manual Envelope Size Configure MP menuConfigure MP Manual Paper Type Paper Texture menu Substitute Size menu Colored Texture Rough Envelope TextureLetterhead Texture Preprinted Texture Paper Loading menu Custom Type Universal Setup menuCustom Types menu Custom x Loading Bin Setup menu Assign Type/Bin Configure BinsMenu Settings Reports menu Active NIC menu Network/Ports menu Standard Network or Network x menus PCL SmartSwitchPS SmartSwitch NPA Mode This menu is available from the Network/Ports menu Network Reports menu TCP/IP menu Network Card menu IPv6 menu Wireless menu NetWare menu AppleTalk menu View Nickname NSQ/GSQ ModeLexLink menu Standard USB menu USB With ENA Smtp Setup menuUse the following menu to configure the Smtp server USB Buffer Reply Address Smtp Server AuthenticationDevice Password Primary Smtp Gateway Miscellaneous menu Security menuConfidential Print menu Automatic Method Disk Wiping menuAutomatic Wiping Manual Wiping Understanding printer menus 100 Security Audit Log menu Understanding printer menus 101 Settings menuGeneral Settings menu Set Date/Time menu Understanding printer menus 102 Run Initial setupAlarms Timeouts Understanding printer menus 103 Print Recovery Custom Home Message Setup menuFactory Defaults Understanding printer menus 104 Download Target Understanding printer menus 105Job Waiting Print Area Resource Save Understanding printer menus 106Print All Order Understanding printer menus 107 Finishing menu Understanding printer menus 108 Understanding printer menus 109 Quality menu Understanding printer menus 110 Utilities menu Understanding printer menus 111 XPS menu PCL Emul menu PostScript menuUnderstanding printer menus 112 Font Name Symbol SetPCL Emulation Settings Understanding printer menus 113 Tray Renumber Understanding printer menus 114 Scale Html menuUnderstanding printer menus 115 Font Size Understanding printer menus 116 Image menu Staple Flash Drive menuUnderstanding printer menus 117 Paper Source Understanding printer menus 118 Understanding printer menus 119 Help menu Understanding printer menus 120 Maintaining the printer 121 Cleaning the exterior of the printerStoring supplies Conserving supplies Part numbers Checking the status of suppliesOrdering supplies Checking the status of supplies from a network computer Ordering a photoconductor kit Ordering a maintenance kitOrdering staple cartridges Replacing the toner cartridge Replacing suppliesMaintaining the printer 124 Page Maintaining the printer 126 Replacing the photoconductorPage Page Before moving the printer Moving the printer Removing the optional trays Page Page Shipping the printer Moving the printer to another locationMaintaining the printer 133 Checking the virtual display Administrative support 134 Checking the device status Administrative support 135 Administrative support 136 Restoring the factory default settings Embedded Web Server does not open Solving basic problemsSolving basic printer problems Understanding printer messages Change input src to Custom String Troubleshooting 138Change input src to Custom Type Name Change input src to Custom Type Name load orientation Change input src to size load orientation Troubleshooting 139Change input src to Custom String load orientation Change input src to size Check input src guides Troubleshooting 140Change input src to type size Change input src to type size load orientation Close surface H Some held jobs were not restoredClose door Close cover Load input src with size Insert the hole punch boxLoad input src with Custom Type Name Load input src with Custom String Load Manual Feeder with type size Troubleshooting 143Load Manual Feeder with Custom String Load Manual Feeder with size Remove paper from all bins Restore Held Jobs?Remove paper from standard output bin Remove paper from bin Short paper Insufficient memory to support Resource Save featureTroubleshooting 145 Cartridge part number unsupported by device Insufficient memory, some held jobs were deleted Insufficient memory, some held jobs will not be restoredInsufficient memory to collate job Insufficient memory for Flash Memory Defragment operation Defective flash detected Ppds font errorTroubleshooting 147 Complex page, some data may not have printed Unformatted flash detected Serial option x errorNetwork x software error Troubleshooting 148 Standard parallel port disabled Parallel port x disabledSerial port x disabled Standard USB port disabled Troubleshooting 150 Configuration change, some held jobs were not restoredToo many disks installed Too many flash options installed Insert photoconductor Routine maintenance neededDisk full Unformatted disk Replace cartridge to continue Emulation error, load emulation optionClearing jams Yy Replace cartridge Understanding jam numbers and locations 24x Open each tray, and then remove any jams Troubleshooting 154289 Paper jams Troubleshooting 155 Paper jam Troubleshooting 156 203, 230-231 paper jams Troubleshooting 157Paper jam Open Door D Page Page Open Door D Remove the jam Close Door D Troubleshooting 161Page Remove Tray 1 from the printer Remove the jam Insert Tray Troubleshooting 16324x paper jam Jam in Tray Jam in the optional tray Troubleshooting 164Pull the tray out Remove the jam Insert the tray Clearing jam in Door a Troubleshooting 165 Clearing jam in Door B Troubleshooting 166Open Door B Pull the jam up and toward you Close Door B Open Door C Pull the jam up and toward you Close Door C Troubleshooting 167 Paper jam 280‑281 paper jams Troubleshooting 169 Troubleshooting 170 Open Door F Remove the jam Close Door F 283, 289 staple jams Troubleshooting 171 Remove the jam Close Door FLift Door H Remove the jam Close Door H Troubleshooting 172 Staple errorPage Open Door F Remove the jam Close Door F 28x paper jamPage Paper jams Troubleshooting 176 Solving printing problems Jobs do not print Error message about reading USB drive appears Job takes longer than expected to print Confidential and other held jobs do not printJob prints from the wrong tray or on the wrong paper Unexpected page breaks occur Incorrect characters printTray linking does not work Large jobs do not collate Reset the Printer Solving option problemsCheck to see if the Option is Connected to the Printer Paper trays Solving 2,000-sheet drawer problems Hard disk with adapter Internal Solutions PortMemory card Flash memory card That jammed does not reprint after you clear the jam Solving paper feed problemsPaper frequently jams Paper jam message remains after jam is cleared Packing Material MAY be on the Toner Cartridge Solving print quality problemsIsolating print quality problems Blank pages Check the Guides Check the Paper Size SettingClipped images Ghost images Incorrect margins Troubleshooting 187Check the Toner Darkness Setting Gray background Paper has Absorbed Moisture DUE to High Humidity Troubleshooting 188Paper curl Print irregularities Toner Cartridge MAY be Defective Check the DARKNESS, BRIGHTNESS, and Contrast SettingsPrint is too dark Fuser MAY be Worn or Defective Print is too light Troubleshooting 190Toner is LOW Ensure That the Fill Pattern is Correct Troubleshooting 191Repeating defects Skewed print Toner is Smeared Streaked horizontal linesCheck the Paper Type Toner Cartridge MAY be Defective or LOW on Toner Toner Cartridge is Defective Streaked vertical linesToner fog or background shading appears on There is Toner in the Paper Path Charge Rolls MAY be Defective Check the Paper Texture SettingToner rubs off Toner specks Uneven print density Troubleshooting 195Contacting Customer Support Transparency print quality is poor Product name W850 Machine type 4024 Models 110 Product informationEdition notice 196 197 Trademarks 198 Noise emission levels Laser notice Temperature information199 Off mode Power consumptionProduct power consumption Power Saver Avis de conformité aux normes de l’industrie du Canada Laser advisory labelEuropean Community EC directives conformity Industry Canada compliance statement 202 Regulatory notices for wireless productsCCC EMC notice Bsmi notice Exposure to radio frequency radiation Industry Canada Canada Industry Canada Canada203 204 Taiwan NCC RF notice statement India emissions notice ΤΗΣ Οδηγιασ 1999/5/ΕΚ 205 Lexmark International, Inc., Lexington, KY Statement of Limited WarrantyLimited warranty Limited warranty service Limitation of liability Extent of limited warranty207 208 Additional rights 209 210 211 Index 212 NumericsPage TCP/IP Page