Lexmark W850 manual

Troubleshooting

160

5Open Door E by pushing the release latch and lowering the door.

6Pull the jam up.

7Close Door E.

8Close Door A.

Image 160

Lexmark W850 manual

Contents

W850 March Contents Administrative support 134 Paper and specialty media guidelinesPrinting Understanding printer menus Troubleshooting Index Safety information Safety information Safety information Finding information about the printer Thank you for choosing this printerLearning about the printer Selecting a location for the printer Support.lexmark.com Printer configurations Basic model Configured model Understanding the printer control panel Off-The power is off Using recycled paper and other office papers Adjusting Power SaverSaving paper and toner Saving energy Using the Embedded Web Server Using the printer control panelUse Quiet Mode to reduce the printer noise Reducing printer noise Recycling Lexmark products RecyclingReturning Lexmark cartridges for reuse or recycling Additional printer setup Installing internal optionsAvailable internal options Accessing the system board to install internal options Installing a memory card Page Installing a flash memory or firmware card Plastic pinsMetal pins Push the card firmly into place Installing an internal print server or port interface card Installing a printer hard disk Page Replacing the access panel Installing hardware options Order of installation Installing optional trays Duplex unit Attaching cables Verifying printer setup Printing a menu settings Printing a network setup Setting up the printer softwareInstalling printer software Updating available options in the printer driver Do one of the followingClick Click Start Follow these instructions if your printer model is wireless Setting up wireless printingFrom the Finder desktop, choose Go Applications Installing the printer on a wireless network Windows Click Install Click Agree Installing the printer on a wireless network Macintosh Prepare to configure the printer Access the AirPort options Configure the printer for wireless accessEnter the printer information Configure your computer to use the printer wirelessly Click + Select the printer from the list Click Add Click + Installing the printer on a wired networkSelect the printer from the list Click Add Mac OS X version 10.5 or later Mac OS X version Mac OS X version 10.4 and earlierFrom the Printer List, click Add Windows Vista Windows XPWindows Under Hardware and Sound, click Printer Additional printer setup Click OK, and then click Close Select the printer from the list. f Click Add Setting up serial printing Click System Click System From the Hardware tab, click Device Manager Setting the paper size and type Loading paper and specialty media Configuring Universal paper settings Specify a unit of measurement Loading the standard or optional 500‑sheet trays Long ‑edge orientation Short ‑edge orientation Loading A5 or Statement paper sizes Loading B5 or Executive paper sizes Loading the 2000‑sheet high capacity feeder Page Loading the 2,000-sheet dual input trays Loading the multipurpose feeder Page Paper Envelopes Transparencies Page Linking trays Linking and unlinking traysUnlinking trays Linking exit bins Assigning a Custom Type x name Under Default Settings, click Paper Menu Changing a Custom Type x name Paper guidelines Paper characteristicsPaper and specialty media guidelines Selecting paper Unacceptable paperSelecting preprinted forms and letterhead Supported paper sizes, types, and weights Storing paperSupported paper sizes Basic input trays Tabloid LegalExecutive Folio Optional input trays Printer engine supports 38-128 g/m2 16-32 lb paper weights Supported paper types and weightsMonarch Paper and specialty media guidelines Tips on using letterhead Printing a documentPrinting on specialty media Printing Paper trays Source or process Print side High capacity feeder Tips on using transparenciesMultipurpose tray Tips on using envelopes Tips on using labels Printing confidential and other held jobs Tips on using card stockHolding jobs in the printer Printing confidential and other held jobs With a document open, click File Print Printing from a flash drive Page Printing information pages Printing a font sample listPrinting a directory list Printing the print quality test pages Canceling a print job Canceling a print job from the printer control panelCanceling a print job from the computer Windows Vista Click Supported finishing features Standard bin Finisher Bin 2 finishing featuresFinisher Bin Adjust the toner darkness setting Click Submit Adjusting toner darknessStatement Tabloid Universal Envelopes any Size Oficio Security Settings Help Menus listUnderstanding printer menus Paper Menu Reports Network/Ports Default Source menu Default SourcePaper menu Paper Size/Type menu Tray x Type MP Feeder Size MP Feeder Type Manual Paper Size Configure MP menu Configure MPManual Paper Type Manual Envelope Size Substitute Size menu Paper Texture menu Rough Envelope Texture Letterhead TexturePreprinted Texture Colored Texture Paper Loading menu Universal Setup menu Custom Types menuCustom x Loading Custom Type Bin Setup menu Configure Bins Menu SettingsReports menu Assign Type/Bin Network/Ports menu Active NIC menu PCL SmartSwitch PS SmartSwitchNPA Mode Standard Network or Network x menus Network Reports menu This menu is available from the Network/Ports menu Network Card menu TCP/IP menu IPv6 menu Wireless menu AppleTalk menu NetWare menu NSQ/GSQ Mode LexLink menuStandard USB menu View Nickname Smtp Setup menu Use the following menu to configure the Smtp serverUSB Buffer USB With ENA Smtp Server Authentication Device PasswordPrimary Smtp Gateway Reply Address Miscellaneous menu Security menuConfidential Print menu Disk Wiping menu Automatic WipingManual Wiping Automatic Method Security Audit Log menu Understanding printer menus 100 Settings menu General Settings menuSet Date/Time menu Understanding printer menus 101 Run Initial setup AlarmsTimeouts Understanding printer menus 102 Print Recovery Understanding printer menus 103 Setup menu Factory DefaultsUnderstanding printer menus 104 Custom Home Message Understanding printer menus 105 Job WaitingPrint Area Download Target Resource Save Understanding printer menus 106Print All Order Finishing menu Understanding printer menus 107 Understanding printer menus 108 Quality menu Understanding printer menus 109 Utilities menu Understanding printer menus 110 XPS menu Understanding printer menus 111 PCL Emul menu PostScript menuUnderstanding printer menus 112 Symbol Set PCL Emulation SettingsUnderstanding printer menus 113 Font Name Understanding printer menus 114 Tray Renumber Html menu Understanding printer menus 115Font Size Scale Image menu Understanding printer menus 116 Flash Drive menu Understanding printer menus 117Paper Source Staple Understanding printer menus 118 Help menu Understanding printer menus 119 Understanding printer menus 120 Cleaning the exterior of the printer Storing suppliesConserving supplies Maintaining the printer 121 Checking the status of supplies Ordering suppliesChecking the status of supplies from a network computer Part numbers Ordering a photoconductor kit Ordering a maintenance kitOrdering staple cartridges Replacing the toner cartridge Replacing suppliesMaintaining the printer 124 Page Replacing the photoconductor Maintaining the printer 126Page Page Moving the printer Before moving the printer Removing the optional trays Page Page Shipping the printer Moving the printer to another locationMaintaining the printer 133 Administrative support 134 Checking the virtual display Administrative support 135 Checking the device status Restoring the factory default settings Administrative support 136 Solving basic problems Solving basic printer problemsUnderstanding printer messages Embedded Web Server does not open Troubleshooting 138 Change input src to Custom Type NameChange input src to Custom Type Name load orientation Change input src to Custom String Troubleshooting 139 Change input src to Custom String load orientationChange input src to size Change input src to size load orientation Troubleshooting 140 Change input src to type sizeChange input src to type size load orientation Check input src guides Some held jobs were not restored Close doorClose cover Close surface H Insert the hole punch box Load input src with Custom Type NameLoad input src with Custom String Load input src with size Troubleshooting 143 Load Manual Feeder with Custom StringLoad Manual Feeder with size Load Manual Feeder with type size Restore Held Jobs? Remove paper from standard output binRemove paper from bin Remove paper from all bins Insufficient memory to support Resource Save feature Troubleshooting 145Cartridge part number unsupported by device Short paper Insufficient memory, some held jobs will not be restored Insufficient memory to collate jobInsufficient memory for Flash Memory Defragment operation Insufficient memory, some held jobs were deleted Ppds font error Troubleshooting 147Complex page, some data may not have printed Defective flash detected Serial option x error Network x software errorTroubleshooting 148 Unformatted flash detected Parallel port x disabled Serial port x disabledStandard USB port disabled Standard parallel port disabled Configuration change, some held jobs were not restored Too many disks installedToo many flash options installed Troubleshooting 150 Routine maintenance needed Disk fullUnformatted disk Insert photoconductor Emulation error, load emulation option Clearing jamsYy Replace cartridge Replace cartridge to continue Understanding jam numbers and locations 24x Open each tray, and then remove any jams Troubleshooting 154289 Troubleshooting 155 Paper jams Troubleshooting 156 Paper jam 203, 230-231 paper jams Troubleshooting 157Paper jam Open Door D Page Page Troubleshooting 161 Open Door D Remove the jam Close Door DPage Troubleshooting 163 24x paper jamJam in Tray Remove Tray 1 from the printer Remove the jam Insert Tray Jam in the optional tray Troubleshooting 164Pull the tray out Remove the jam Insert the tray Troubleshooting 165 Clearing jam in Door a Clearing jam in Door B Troubleshooting 166Open Door B Pull the jam up and toward you Close Door B Troubleshooting 167 Open Door C Pull the jam up and toward you Close Door C Paper jam Troubleshooting 169 280‑281 paper jams Troubleshooting 170 Open Door F Remove the jam Close Door F 283, 289 staple jams Troubleshooting 171 Remove the jam Close Door FLift Door H Remove the jam Close Door H Staple error Troubleshooting 172Page 28x paper jam Open Door F Remove the jam Close Door FPage Troubleshooting 176 Paper jams Solving printing problems Error message about reading USB drive appears Jobs do not print Job takes longer than expected to print Confidential and other held jobs do not printJob prints from the wrong tray or on the wrong paper Incorrect characters print Tray linking does not workLarge jobs do not collate Unexpected page breaks occur Reset the Printer Solving option problemsCheck to see if the Option is Connected to the Printer Solving 2,000-sheet drawer problems Paper trays Internal Solutions Port Memory cardFlash memory card Hard disk with adapter Solving paper feed problems Paper frequently jamsPaper jam message remains after jam is cleared That jammed does not reprint after you clear the jam Solving print quality problems Isolating print quality problemsBlank pages Packing Material MAY be on the Toner Cartridge Check the Paper Size Setting Clipped imagesGhost images Check the Guides Troubleshooting 187 Check the Toner Darkness SettingGray background Incorrect margins Troubleshooting 188 Paper curlPrint irregularities Paper has Absorbed Moisture DUE to High Humidity Check the DARKNESS, BRIGHTNESS, and Contrast Settings Print is too darkFuser MAY be Worn or Defective Toner Cartridge MAY be Defective Print is too light Troubleshooting 190Toner is LOW Troubleshooting 191 Repeating defectsSkewed print Ensure That the Fill Pattern is Correct Streaked horizontal lines Check the Paper TypeToner Cartridge MAY be Defective or LOW on Toner Toner is Smeared Streaked vertical lines Toner fog or background shading appears onThere is Toner in the Paper Path Toner Cartridge is Defective Check the Paper Texture Setting Toner rubs offToner specks Charge Rolls MAY be Defective Troubleshooting 195 Contacting Customer SupportTransparency print quality is poor Uneven print density Product information Edition notice196 Product name W850 Machine type 4024 Models 110 Trademarks 197 Noise emission levels 198 Laser notice Temperature information199 Power consumption Product power consumptionPower Saver Off mode Laser advisory label European Community EC directives conformityIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada Regulatory notices for wireless products CCC EMC notice Bsmi noticeExposure to radio frequency radiation 202 Industry Canada Canada Industry Canada Canada203 Taiwan NCC RF notice statement India emissions notice 204 205 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Statement of Limited Warranty Limited warrantyLimited warranty service Lexmark International, Inc., Lexington, KY Limitation of liability Extent of limited warranty207 Additional rights 208 209 210 211 Numerics Index 212Page TCP/IP Page