Paper jam | Lexmark W850 manual

Troubleshooting

170

4Open Door F.

5Remove the jam.

6Close Door F.

282 paper jam

1Open Door F.

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Lexmark W850 manual Paper jam, Troubleshooting 170 Open Door F Remove the jam Close Door F

Contents

W850 March Contents Printing Administrative support 134Paper and specialty media guidelines Understanding printer menus Troubleshooting Index Safety information Safety information Safety information Learning about the printer Thank you for choosing this printerFinding information about the printer Selecting a location for the printer Support.lexmark.com Printer configurations Basic model Configured model Understanding the printer control panel Off-The power is off Saving paper and toner Using recycled paper and other office papersAdjusting Power Saver Saving energy Use Quiet Mode to reduce the printer noise Using the Embedded Web ServerUsing the printer control panel Reducing printer noise Returning Lexmark cartridges for reuse or recycling RecyclingRecycling Lexmark products Available internal options Installing internal optionsAdditional printer setup Accessing the system board to install internal options Installing a memory card Page Metal pins Installing a flash memory or firmware cardPlastic pins Push the card firmly into place Installing an internal print server or port interface card Installing a printer hard disk Page Replacing the access panel Installing hardware options Order of installation Installing optional trays Duplex unit Attaching cables Verifying printer setup Printing a menu settings Installing printer software Setting up the printer softwarePrinting a network setup Click Updating available options in the printer driverDo one of the following Click Start From the Finder desktop, choose Go Applications Setting up wireless printingFollow these instructions if your printer model is wireless Installing the printer on a wireless network Windows Click Install Click Agree Installing the printer on a wireless network Macintosh Prepare to configure the printer Enter the printer information Configure the printer for wireless accessAccess the AirPort options Configure your computer to use the printer wirelessly Click + Select the printer from the list Click Add Select the printer from the list Click Add Installing the printer on a wired networkClick + Mac OS X version 10.5 or later From the Printer List, click Add Mac OS X version 10.4 and earlierMac OS X version Windows Windows VistaWindows XP Under Hardware and Sound, click Printer Additional printer setup Click OK, and then click Close Select the printer from the list. f Click Add Setting up serial printing Click System Click System From the Hardware tab, click Device Manager Setting the paper size and type Loading paper and specialty media Configuring Universal paper settings Specify a unit of measurement Loading the standard or optional 500‑sheet trays Long ‑edge orientation Short ‑edge orientation Loading A5 or Statement paper sizes Loading B5 or Executive paper sizes Loading the 2000‑sheet high capacity feeder Page Loading the 2,000-sheet dual input trays Loading the multipurpose feeder Page Paper Envelopes Transparencies Page Unlinking trays Linking and unlinking traysLinking trays Linking exit bins Assigning a Custom Type x name Under Default Settings, click Paper Menu Changing a Custom Type x name Paper and specialty media guidelines Paper characteristicsPaper guidelines Selecting preprinted forms and letterhead Unacceptable paperSelecting paper Supported paper sizes Supported paper sizes, types, and weightsStoring paper Basic input trays Executive TabloidLegal Folio Optional input trays Monarch Supported paper types and weightsPrinter engine supports 38-128 g/m2 16-32 lb paper weights Paper and specialty media guidelines Printing on specialty media Tips on using letterheadPrinting a document Printing Paper trays Source or process Print side Multipurpose tray Tips on using transparenciesHigh capacity feeder Tips on using envelopes Tips on using labels Holding jobs in the printer Tips on using card stockPrinting confidential and other held jobs Printing confidential and other held jobs With a document open, click File Print Printing from a flash drive Page Printing a directory list Printing information pagesPrinting a font sample list Printing the print quality test pages Canceling a print job from the computer Canceling a print jobCanceling a print job from the printer control panel Windows Vista Click Supported finishing features Finisher Bin Finisher Bin 2 finishing featuresStandard bin Statement Tabloid Universal Envelopes any Size Oficio Adjusting toner darknessAdjust the toner darkness setting Click Submit Understanding printer menus Security Settings HelpMenus list Paper Menu Reports Network/Ports Paper menu Default Source menuDefault Source Paper Size/Type menu Tray x Type MP Feeder Size MP Feeder Type Manual Paper Size Manual Paper Type Configure MP menuConfigure MP Manual Envelope Size Substitute Size menu Paper Texture menu Preprinted Texture Rough Envelope TextureLetterhead Texture Colored Texture Paper Loading menu Custom x Loading Universal Setup menuCustom Types menu Custom Type Bin Setup menu Reports menu Configure BinsMenu Settings Assign Type/Bin Network/Ports menu Active NIC menu NPA Mode PCL SmartSwitchPS SmartSwitch Standard Network or Network x menus Network Reports menu This menu is available from the Network/Ports menu Network Card menu TCP/IP menu IPv6 menu Wireless menu AppleTalk menu NetWare menu Standard USB menu NSQ/GSQ ModeLexLink menu View Nickname USB Buffer Smtp Setup menuUse the following menu to configure the Smtp server USB With ENA Primary Smtp Gateway Smtp Server AuthenticationDevice Password Reply Address Confidential Print menu Security menuMiscellaneous menu Manual Wiping Disk Wiping menuAutomatic Wiping Automatic Method Security Audit Log menu Understanding printer menus 100 Set Date/Time menu Settings menuGeneral Settings menu Understanding printer menus 101 Timeouts Run Initial setupAlarms Understanding printer menus 102 Print Recovery Understanding printer menus 103 Understanding printer menus 104 Setup menuFactory Defaults Custom Home Message Print Area Understanding printer menus 105Job Waiting Download Target Print All Order Understanding printer menus 106Resource Save Finishing menu Understanding printer menus 107 Understanding printer menus 108 Quality menu Understanding printer menus 109 Utilities menu Understanding printer menus 110 XPS menu Understanding printer menus 111 Understanding printer menus 112 PostScript menuPCL Emul menu Understanding printer menus 113 Symbol SetPCL Emulation Settings Font Name Understanding printer menus 114 Tray Renumber Font Size Html menuUnderstanding printer menus 115 Scale Image menu Understanding printer menus 116 Paper Source Flash Drive menuUnderstanding printer menus 117 Staple Understanding printer menus 118 Help menu Understanding printer menus 119 Understanding printer menus 120 Conserving supplies Cleaning the exterior of the printerStoring supplies Maintaining the printer 121 Checking the status of supplies from a network computer Checking the status of suppliesOrdering supplies Part numbers Ordering staple cartridges Ordering a maintenance kitOrdering a photoconductor kit Maintaining the printer 124 Replacing suppliesReplacing the toner cartridge Page Replacing the photoconductor Maintaining the printer 126Page Page Moving the printer Before moving the printer Removing the optional trays Page Page Maintaining the printer 133 Moving the printer to another locationShipping the printer Administrative support 134 Checking the virtual display Administrative support 135 Checking the device status Restoring the factory default settings Administrative support 136 Understanding printer messages Solving basic problemsSolving basic printer problems Embedded Web Server does not open Change input src to Custom Type Name load orientation Troubleshooting 138Change input src to Custom Type Name Change input src to Custom String Change input src to size Troubleshooting 139Change input src to Custom String load orientation Change input src to size load orientation Change input src to type size load orientation Troubleshooting 140Change input src to type size Check input src guides Close cover Some held jobs were not restoredClose door Close surface H Load input src with Custom String Insert the hole punch boxLoad input src with Custom Type Name Load input src with size Load Manual Feeder with size Troubleshooting 143Load Manual Feeder with Custom String Load Manual Feeder with type size Remove paper from bin Restore Held Jobs?Remove paper from standard output bin Remove paper from all bins Cartridge part number unsupported by device Insufficient memory to support Resource Save featureTroubleshooting 145 Short paper Insufficient memory for Flash Memory Defragment operation Insufficient memory, some held jobs will not be restoredInsufficient memory to collate job Insufficient memory, some held jobs were deleted Complex page, some data may not have printed Ppds font errorTroubleshooting 147 Defective flash detected Troubleshooting 148 Serial option x errorNetwork x software error Unformatted flash detected Standard USB port disabled Parallel port x disabledSerial port x disabled Standard parallel port disabled Too many flash options installed Configuration change, some held jobs were not restoredToo many disks installed Troubleshooting 150 Unformatted disk Routine maintenance neededDisk full Insert photoconductor Yy Replace cartridge Emulation error, load emulation optionClearing jams Replace cartridge to continue Understanding jam numbers and locations 289 Troubleshooting 15424x Open each tray, and then remove any jams Troubleshooting 155 Paper jams Troubleshooting 156 Paper jam Paper jam Troubleshooting 157203, 230-231 paper jams Open Door D Page Page Troubleshooting 161 Open Door D Remove the jam Close Door DPage Jam in Tray Troubleshooting 16324x paper jam Remove Tray 1 from the printer Remove the jam Insert Tray Pull the tray out Remove the jam Insert the tray Troubleshooting 164Jam in the optional tray Troubleshooting 165 Clearing jam in Door a Open Door B Pull the jam up and toward you Close Door B Troubleshooting 166Clearing jam in Door B Troubleshooting 167 Open Door C Pull the jam up and toward you Close Door C Paper jam Troubleshooting 169 280‑281 paper jams Troubleshooting 170 Open Door F Remove the jam Close Door F Lift Door H Remove the jam Close Door H Troubleshooting 171 Remove the jam Close Door F283, 289 staple jams Staple error Troubleshooting 172Page 28x paper jam Open Door F Remove the jam Close Door FPage Troubleshooting 176 Paper jams Solving printing problems Error message about reading USB drive appears Jobs do not print Job prints from the wrong tray or on the wrong paper Confidential and other held jobs do not printJob takes longer than expected to print Large jobs do not collate Incorrect characters printTray linking does not work Unexpected page breaks occur Check to see if the Option is Connected to the Printer Solving option problemsReset the Printer Solving 2,000-sheet drawer problems Paper trays Flash memory card Internal Solutions PortMemory card Hard disk with adapter Paper jam message remains after jam is cleared Solving paper feed problemsPaper frequently jams That jammed does not reprint after you clear the jam Blank pages Solving print quality problemsIsolating print quality problems Packing Material MAY be on the Toner Cartridge Ghost images Check the Paper Size SettingClipped images Check the Guides Gray background Troubleshooting 187Check the Toner Darkness Setting Incorrect margins Print irregularities Troubleshooting 188Paper curl Paper has Absorbed Moisture DUE to High Humidity Fuser MAY be Worn or Defective Check the DARKNESS, BRIGHTNESS, and Contrast SettingsPrint is too dark Toner Cartridge MAY be Defective Toner is LOW Troubleshooting 190Print is too light Skewed print Troubleshooting 191Repeating defects Ensure That the Fill Pattern is Correct Toner Cartridge MAY be Defective or LOW on Toner Streaked horizontal linesCheck the Paper Type Toner is Smeared There is Toner in the Paper Path Streaked vertical linesToner fog or background shading appears on Toner Cartridge is Defective Toner specks Check the Paper Texture SettingToner rubs off Charge Rolls MAY be Defective Transparency print quality is poor Troubleshooting 195Contacting Customer Support Uneven print density 196 Product informationEdition notice Product name W850 Machine type 4024 Models 110 Trademarks 197 Noise emission levels 198 199 Temperature informationLaser notice Power Saver Power consumptionProduct power consumption Off mode Industry Canada compliance statement Laser advisory labelEuropean Community EC directives conformity Avis de conformité aux normes de l’industrie du Canada Exposure to radio frequency radiation Regulatory notices for wireless productsCCC EMC notice Bsmi notice 202 203 Industry Canada CanadaIndustry Canada Canada Taiwan NCC RF notice statement India emissions notice 204 205 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Limited warranty service Statement of Limited WarrantyLimited warranty Lexmark International, Inc., Lexington, KY 207 Extent of limited warrantyLimitation of liability Additional rights 208 209 210 211 Numerics Index 212Page TCP/IP Page