Lexmark W850 specification

Troubleshooting

162

4Open Door A by pushing the release latch up and lowering the door.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

5Pull the jam up and toward you.

Note: If the jam does not move immediately, stop pulling. Push down and pull the green lever to make it easier to remove the jam. Make sure all paper fragments are removed.

6Close Door A.

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Contents

W850 March Contents Printing Administrative support 134Paper and specialty media guidelines Understanding printer menus Troubleshooting Index Safety information Safety information Safety information Thank you for choosing this printer Finding information about the printerLearning about the printer Selecting a location for the printer Support.lexmark.com Printer configurations Basic model Configured model Understanding the printer control panel Off-The power is off Saving paper and toner Using recycled paper and other office papersAdjusting Power Saver Saving energy Use Quiet Mode to reduce the printer noise Using the Embedded Web ServerUsing the printer control panel Reducing printer noise Recycling Recycling Lexmark productsReturning Lexmark cartridges for reuse or recycling Installing internal options Additional printer setupAvailable internal options Accessing the system board to install internal options Installing a memory card Page Metal pins Installing a flash memory or firmware cardPlastic pins Push the card firmly into place Installing an internal print server or port interface card Installing a printer hard disk Page Replacing the access panel Installing hardware options Order of installation Installing optional trays Duplex unit Attaching cables Verifying printer setup Printing a menu settings Setting up the printer software Printing a network setupInstalling printer software Click Updating available options in the printer driverDo one of the following Click Start Setting up wireless printing Follow these instructions if your printer model is wirelessFrom the Finder desktop, choose Go Applications Installing the printer on a wireless network Windows Click Install Click Agree Installing the printer on a wireless network Macintosh Prepare to configure the printer Configure the printer for wireless access Access the AirPort optionsEnter the printer information Configure your computer to use the printer wirelessly Click + Select the printer from the list Click Add Installing the printer on a wired network Click +Select the printer from the list Click Add Mac OS X version 10.5 or later Mac OS X version 10.4 and earlier Mac OS X versionFrom the Printer List, click Add Windows Windows VistaWindows XP Under Hardware and Sound, click Printer Additional printer setup Click OK, and then click Close Select the printer from the list. f Click Add Setting up serial printing Click System Click System From the Hardware tab, click Device Manager Setting the paper size and type Loading paper and specialty media Configuring Universal paper settings Specify a unit of measurement Loading the standard or optional 500‑sheet trays Long ‑edge orientation Short ‑edge orientation Loading A5 or Statement paper sizes Loading B5 or Executive paper sizes Loading the 2000‑sheet high capacity feeder Page Loading the 2,000-sheet dual input trays Loading the multipurpose feeder Page Paper Envelopes Transparencies Page Linking and unlinking trays Linking traysUnlinking trays Linking exit bins Assigning a Custom Type x name Under Default Settings, click Paper Menu Changing a Custom Type x name Paper characteristics Paper guidelinesPaper and specialty media guidelines Unacceptable paper Selecting paperSelecting preprinted forms and letterhead Supported paper sizes Supported paper sizes, types, and weightsStoring paper Basic input trays Executive TabloidLegal Folio Optional input trays Supported paper types and weights Printer engine supports 38-128 g/m2 16-32 lb paper weightsMonarch Paper and specialty media guidelines Printing on specialty media Tips on using letterheadPrinting a document Printing Paper trays Source or process Print side Tips on using transparencies High capacity feederMultipurpose tray Tips on using envelopes Tips on using labels Tips on using card stock Printing confidential and other held jobsHolding jobs in the printer Printing confidential and other held jobs With a document open, click File Print Printing from a flash drive Page Printing a directory list Printing information pagesPrinting a font sample list Printing the print quality test pages Canceling a print job from the computer Canceling a print jobCanceling a print job from the printer control panel Windows Vista Click Supported finishing features Finisher Bin 2 finishing features Standard binFinisher Bin Adjusting toner darkness Adjust the toner darkness setting Click SubmitStatement Tabloid Universal Envelopes any Size Oficio Understanding printer menus Security Settings HelpMenus list Paper Menu Reports Network/Ports Paper menu Default Source menuDefault Source Paper Size/Type menu Tray x Type MP Feeder Size MP Feeder Type Manual Paper Size Manual Paper Type Configure MP menuConfigure MP Manual Envelope Size Substitute Size menu Paper Texture menu Preprinted Texture Rough Envelope TextureLetterhead Texture Colored Texture Paper Loading menu Custom x Loading Universal Setup menuCustom Types menu Custom Type Bin Setup menu Reports menu Configure BinsMenu Settings Assign Type/Bin Network/Ports menu Active NIC menu NPA Mode PCL SmartSwitchPS SmartSwitch Standard Network or Network x menus Network Reports menu This menu is available from the Network/Ports menu Network Card menu TCP/IP menu IPv6 menu Wireless menu AppleTalk menu NetWare menu Standard USB menu NSQ/GSQ ModeLexLink menu View Nickname USB Buffer Smtp Setup menuUse the following menu to configure the Smtp server USB With ENA Primary Smtp Gateway Smtp Server AuthenticationDevice Password Reply Address Security menu Miscellaneous menuConfidential Print menu Manual Wiping Disk Wiping menuAutomatic Wiping Automatic Method Security Audit Log menu Understanding printer menus 100 Set Date/Time menu Settings menuGeneral Settings menu Understanding printer menus 101 Timeouts Run Initial setupAlarms Understanding printer menus 102 Print Recovery Understanding printer menus 103 Understanding printer menus 104 Setup menuFactory Defaults Custom Home Message Print Area Understanding printer menus 105Job Waiting Download Target Understanding printer menus 106 Resource SavePrint All Order Finishing menu Understanding printer menus 107 Understanding printer menus 108 Quality menu Understanding printer menus 109 Utilities menu Understanding printer menus 110 XPS menu Understanding printer menus 111 PostScript menu PCL Emul menuUnderstanding printer menus 112 Understanding printer menus 113 Symbol SetPCL Emulation Settings Font Name Understanding printer menus 114 Tray Renumber Font Size Html menuUnderstanding printer menus 115 Scale Image menu Understanding printer menus 116 Paper Source Flash Drive menuUnderstanding printer menus 117 Staple Understanding printer menus 118 Help menu Understanding printer menus 119 Understanding printer menus 120 Conserving supplies Cleaning the exterior of the printerStoring supplies Maintaining the printer 121 Checking the status of supplies from a network computer Checking the status of suppliesOrdering supplies Part numbers Ordering a maintenance kit Ordering a photoconductor kitOrdering staple cartridges Replacing supplies Replacing the toner cartridgeMaintaining the printer 124 Page Replacing the photoconductor Maintaining the printer 126Page Page Moving the printer Before moving the printer Removing the optional trays Page Page Moving the printer to another location Shipping the printerMaintaining the printer 133 Administrative support 134 Checking the virtual display Administrative support 135 Checking the device status Restoring the factory default settings Administrative support 136 Understanding printer messages Solving basic problemsSolving basic printer problems Embedded Web Server does not open Change input src to Custom Type Name load orientation Troubleshooting 138Change input src to Custom Type Name Change input src to Custom String Change input src to size Troubleshooting 139Change input src to Custom String load orientation Change input src to size load orientation Change input src to type size load orientation Troubleshooting 140Change input src to type size Check input src guides Close cover Some held jobs were not restoredClose door Close surface H Load input src with Custom String Insert the hole punch boxLoad input src with Custom Type Name Load input src with size Load Manual Feeder with size Troubleshooting 143Load Manual Feeder with Custom String Load Manual Feeder with type size Remove paper from bin Restore Held Jobs?Remove paper from standard output bin Remove paper from all bins Cartridge part number unsupported by device Insufficient memory to support Resource Save featureTroubleshooting 145 Short paper Insufficient memory for Flash Memory Defragment operation Insufficient memory, some held jobs will not be restoredInsufficient memory to collate job Insufficient memory, some held jobs were deleted Complex page, some data may not have printed Ppds font errorTroubleshooting 147 Defective flash detected Troubleshooting 148 Serial option x errorNetwork x software error Unformatted flash detected Standard USB port disabled Parallel port x disabledSerial port x disabled Standard parallel port disabled Too many flash options installed Configuration change, some held jobs were not restoredToo many disks installed Troubleshooting 150 Unformatted disk Routine maintenance neededDisk full Insert photoconductor Yy Replace cartridge Emulation error, load emulation optionClearing jams Replace cartridge to continue Understanding jam numbers and locations Troubleshooting 154 24x Open each tray, and then remove any jams289 Troubleshooting 155 Paper jams Troubleshooting 156 Paper jam Troubleshooting 157 203, 230-231 paper jamsPaper jam Open Door D Page Page Troubleshooting 161 Open Door D Remove the jam Close Door DPage Jam in Tray Troubleshooting 16324x paper jam Remove Tray 1 from the printer Remove the jam Insert Tray Troubleshooting 164 Jam in the optional trayPull the tray out Remove the jam Insert the tray Troubleshooting 165 Clearing jam in Door a Troubleshooting 166 Clearing jam in Door BOpen Door B Pull the jam up and toward you Close Door B Troubleshooting 167 Open Door C Pull the jam up and toward you Close Door C Paper jam Troubleshooting 169 280‑281 paper jams Troubleshooting 170 Open Door F Remove the jam Close Door F Troubleshooting 171 Remove the jam Close Door F 283, 289 staple jamsLift Door H Remove the jam Close Door H Staple error Troubleshooting 172Page 28x paper jam Open Door F Remove the jam Close Door FPage Troubleshooting 176 Paper jams Solving printing problems Error message about reading USB drive appears Jobs do not print Confidential and other held jobs do not print Job takes longer than expected to printJob prints from the wrong tray or on the wrong paper Large jobs do not collate Incorrect characters printTray linking does not work Unexpected page breaks occur Solving option problems Reset the PrinterCheck to see if the Option is Connected to the Printer Solving 2,000-sheet drawer problems Paper trays Flash memory card Internal Solutions PortMemory card Hard disk with adapter Paper jam message remains after jam is cleared Solving paper feed problemsPaper frequently jams That jammed does not reprint after you clear the jam Blank pages Solving print quality problemsIsolating print quality problems Packing Material MAY be on the Toner Cartridge Ghost images Check the Paper Size SettingClipped images Check the Guides Gray background Troubleshooting 187Check the Toner Darkness Setting Incorrect margins Print irregularities Troubleshooting 188Paper curl Paper has Absorbed Moisture DUE to High Humidity Fuser MAY be Worn or Defective Check the DARKNESS, BRIGHTNESS, and Contrast SettingsPrint is too dark Toner Cartridge MAY be Defective Troubleshooting 190 Print is too lightToner is LOW Skewed print Troubleshooting 191Repeating defects Ensure That the Fill Pattern is Correct Toner Cartridge MAY be Defective or LOW on Toner Streaked horizontal linesCheck the Paper Type Toner is Smeared There is Toner in the Paper Path Streaked vertical linesToner fog or background shading appears on Toner Cartridge is Defective Toner specks Check the Paper Texture SettingToner rubs off Charge Rolls MAY be Defective Transparency print quality is poor Troubleshooting 195Contacting Customer Support Uneven print density 196 Product informationEdition notice Product name W850 Machine type 4024 Models 110 Trademarks 197 Noise emission levels 198 Temperature information Laser notice199 Power Saver Power consumptionProduct power consumption Off mode Industry Canada compliance statement Laser advisory labelEuropean Community EC directives conformity Avis de conformité aux normes de l’industrie du Canada Exposure to radio frequency radiation Regulatory notices for wireless productsCCC EMC notice Bsmi notice 202 Industry Canada Canada Industry Canada Canada203 Taiwan NCC RF notice statement India emissions notice 204 205 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Limited warranty service Statement of Limited WarrantyLimited warranty Lexmark International, Inc., Lexington, KY Extent of limited warranty Limitation of liability207 Additional rights 208 209 210 211 Numerics Index 212Page TCP/IP Page

Lexmark W850 manual

Models: W850