280‑281 paper jams, Troubleshooting 169

Troubleshooting

169

280–282 paper jams

280‑281 paper jams

1Open Door A by pushing the release latch up and lowering the door.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

2Pull the jam up and toward you.

Note: If the jam does not move immediately, stop pulling. Push down and pull the green lever to make it easier to remove the jam. Make sure all paper fragments are removed.

3Close Door A.

Page 169

Image 169

Lexmark W850 manual 280‑281 paper jams, Troubleshooting 169

Contents

March W850 Contents Paper and specialty media guidelines Administrative support 134Printing Understanding printer menus Index Troubleshooting Safety information Safety information Safety information Finding information about the printer Thank you for choosing this printerLearning about the printer Support.lexmark.com Selecting a location for the printer Basic model Printer configurations Understanding the printer control panel Configured model Off-The power is off Adjusting Power Saver Using recycled paper and other office papersSaving paper and toner Saving energy Using the printer control panel Using the Embedded Web ServerUse Quiet Mode to reduce the printer noise Reducing printer noise Recycling Lexmark products RecyclingReturning Lexmark cartridges for reuse or recycling Additional printer setup Installing internal optionsAvailable internal options Accessing the system board to install internal options Installing a memory card Page Plastic pins Installing a flash memory or firmware cardMetal pins Push the card firmly into place Installing an internal print server or port interface card Installing a printer hard disk Page Replacing the access panel Order of installation Installing hardware options Duplex unit Installing optional trays Attaching cables Printing a menu settings Verifying printer setup Printing a network setup Setting up the printer softwareInstalling printer software Do one of the following Updating available options in the printer driverClick Click Start Follow these instructions if your printer model is wireless Setting up wireless printingFrom the Finder desktop, choose Go Applications Click Install Click Agree Installing the printer on a wireless network Windows Prepare to configure the printer Installing the printer on a wireless network Macintosh Access the AirPort options Configure the printer for wireless accessEnter the printer information Click + Select the printer from the list Click Add Configure your computer to use the printer wirelessly Click + Installing the printer on a wired networkSelect the printer from the list Click Add Mac OS X version 10.5 or later Mac OS X version Mac OS X version 10.4 and earlierFrom the Printer List, click Add Windows XP Windows VistaWindows Under Hardware and Sound, click Printer Select the printer from the list. f Click Add Additional printer setup Click OK, and then click Close Setting up serial printing Click System From the Hardware tab, click Device Manager Click System Loading paper and specialty media Setting the paper size and type Specify a unit of measurement Configuring Universal paper settings Loading the standard or optional 500‑sheet trays Long ‑edge orientation Short ‑edge orientation Loading B5 or Executive paper sizes Loading A5 or Statement paper sizes Loading the 2000‑sheet high capacity feeder Page Loading the 2,000-sheet dual input trays Loading the multipurpose feeder Page Paper Envelopes Transparencies Page Linking trays Linking and unlinking traysUnlinking trays Assigning a Custom Type x name Linking exit bins Changing a Custom Type x name Under Default Settings, click Paper Menu Paper guidelines Paper characteristicsPaper and specialty media guidelines Selecting paper Unacceptable paperSelecting preprinted forms and letterhead Storing paper Supported paper sizes, types, and weightsSupported paper sizes Basic input trays Legal TabloidExecutive Folio Optional input trays Printer engine supports 38-128 g/m2 16-32 lb paper weights Supported paper types and weightsMonarch Paper and specialty media guidelines Printing a document Tips on using letterheadPrinting on specialty media Printing Source or process Print side Paper trays High capacity feeder Tips on using transparenciesMultipurpose tray Tips on using labels Tips on using envelopes Printing confidential and other held jobs Tips on using card stockHolding jobs in the printer With a document open, click File Print Printing confidential and other held jobs Printing from a flash drive Page Printing a font sample list Printing information pagesPrinting a directory list Printing the print quality test pages Canceling a print job from the printer control panel Canceling a print jobCanceling a print job from the computer Windows Vista Click Supported finishing features Standard bin Finisher Bin 2 finishing featuresFinisher Bin Adjust the toner darkness setting Click Submit Adjusting toner darknessStatement Tabloid Universal Envelopes any Size Oficio Menus list Security Settings HelpUnderstanding printer menus Paper Menu Reports Network/Ports Default Source Default Source menuPaper menu Paper Size/Type menu MP Feeder Size Tray x Type Manual Paper Size MP Feeder Type Configure MP Configure MP menuManual Paper Type Manual Envelope Size Paper Texture menu Substitute Size menu Letterhead Texture Rough Envelope TexturePreprinted Texture Colored Texture Paper Loading menu Custom Types menu Universal Setup menuCustom x Loading Custom Type Bin Setup menu Menu Settings Configure BinsReports menu Assign Type/Bin Active NIC menu Network/Ports menu PS SmartSwitch PCL SmartSwitchNPA Mode Standard Network or Network x menus This menu is available from the Network/Ports menu Network Reports menu TCP/IP menu Network Card menu IPv6 menu Wireless menu NetWare menu AppleTalk menu LexLink menu NSQ/GSQ ModeStandard USB menu View Nickname Use the following menu to configure the Smtp server Smtp Setup menuUSB Buffer USB With ENA Device Password Smtp Server AuthenticationPrimary Smtp Gateway Reply Address Miscellaneous menu Security menuConfidential Print menu Automatic Wiping Disk Wiping menuManual Wiping Automatic Method Understanding printer menus 100 Security Audit Log menu General Settings menu Settings menuSet Date/Time menu Understanding printer menus 101 Alarms Run Initial setupTimeouts Understanding printer menus 102 Understanding printer menus 103 Print Recovery Factory Defaults Setup menuUnderstanding printer menus 104 Custom Home Message Job Waiting Understanding printer menus 105Print Area Download Target Resource Save Understanding printer menus 106Print All Order Understanding printer menus 107 Finishing menu Understanding printer menus 108 Understanding printer menus 109 Quality menu Understanding printer menus 110 Utilities menu Understanding printer menus 111 XPS menu PCL Emul menu PostScript menuUnderstanding printer menus 112 PCL Emulation Settings Symbol SetUnderstanding printer menus 113 Font Name Tray Renumber Understanding printer menus 114 Understanding printer menus 115 Html menuFont Size Scale Understanding printer menus 116 Image menu Understanding printer menus 117 Flash Drive menuPaper Source Staple Understanding printer menus 118 Understanding printer menus 119 Help menu Understanding printer menus 120 Storing supplies Cleaning the exterior of the printerConserving supplies Maintaining the printer 121 Ordering supplies Checking the status of suppliesChecking the status of supplies from a network computer Part numbers Ordering a photoconductor kit Ordering a maintenance kitOrdering staple cartridges Replacing the toner cartridge Replacing suppliesMaintaining the printer 124 Page Maintaining the printer 126 Replacing the photoconductorPage Page Before moving the printer Moving the printer Removing the optional trays Page Page Shipping the printer Moving the printer to another locationMaintaining the printer 133 Checking the virtual display Administrative support 134 Checking the device status Administrative support 135 Administrative support 136 Restoring the factory default settings Solving basic printer problems Solving basic problemsUnderstanding printer messages Embedded Web Server does not open Change input src to Custom Type Name Troubleshooting 138Change input src to Custom Type Name load orientation Change input src to Custom String Change input src to Custom String load orientation Troubleshooting 139Change input src to size Change input src to size load orientation Change input src to type size Troubleshooting 140Change input src to type size load orientation Check input src guides Close door Some held jobs were not restoredClose cover Close surface H Load input src with Custom Type Name Insert the hole punch boxLoad input src with Custom String Load input src with size Load Manual Feeder with Custom String Troubleshooting 143Load Manual Feeder with size Load Manual Feeder with type size Remove paper from standard output bin Restore Held Jobs?Remove paper from bin Remove paper from all bins Troubleshooting 145 Insufficient memory to support Resource Save featureCartridge part number unsupported by device Short paper Insufficient memory to collate job Insufficient memory, some held jobs will not be restoredInsufficient memory for Flash Memory Defragment operation Insufficient memory, some held jobs were deleted Troubleshooting 147 Ppds font errorComplex page, some data may not have printed Defective flash detected Network x software error Serial option x errorTroubleshooting 148 Unformatted flash detected Serial port x disabled Parallel port x disabledStandard USB port disabled Standard parallel port disabled Too many disks installed Configuration change, some held jobs were not restoredToo many flash options installed Troubleshooting 150 Disk full Routine maintenance neededUnformatted disk Insert photoconductor Clearing jams Emulation error, load emulation optionYy Replace cartridge Replace cartridge to continue Understanding jam numbers and locations 24x Open each tray, and then remove any jams Troubleshooting 154289 Paper jams Troubleshooting 155 Paper jam Troubleshooting 156 203, 230-231 paper jams Troubleshooting 157Paper jam Open Door D Page Page Open Door D Remove the jam Close Door D Troubleshooting 161Page 24x paper jam Troubleshooting 163Jam in Tray Remove Tray 1 from the printer Remove the jam Insert Tray Jam in the optional tray Troubleshooting 164Pull the tray out Remove the jam Insert the tray Clearing jam in Door a Troubleshooting 165 Clearing jam in Door B Troubleshooting 166Open Door B Pull the jam up and toward you Close Door B Open Door C Pull the jam up and toward you Close Door C Troubleshooting 167 Paper jam 280‑281 paper jams Troubleshooting 169 Troubleshooting 170 Open Door F Remove the jam Close Door F 283, 289 staple jams Troubleshooting 171 Remove the jam Close Door FLift Door H Remove the jam Close Door H Troubleshooting 172 Staple errorPage Open Door F Remove the jam Close Door F 28x paper jamPage Paper jams Troubleshooting 176 Solving printing problems Jobs do not print Error message about reading USB drive appears Job takes longer than expected to print Confidential and other held jobs do not printJob prints from the wrong tray or on the wrong paper Tray linking does not work Incorrect characters printLarge jobs do not collate Unexpected page breaks occur Reset the Printer Solving option problemsCheck to see if the Option is Connected to the Printer Paper trays Solving 2,000-sheet drawer problems Memory card Internal Solutions PortFlash memory card Hard disk with adapter Paper frequently jams Solving paper feed problemsPaper jam message remains after jam is cleared That jammed does not reprint after you clear the jam Isolating print quality problems Solving print quality problemsBlank pages Packing Material MAY be on the Toner Cartridge Clipped images Check the Paper Size SettingGhost images Check the Guides Check the Toner Darkness Setting Troubleshooting 187Gray background Incorrect margins Paper curl Troubleshooting 188Print irregularities Paper has Absorbed Moisture DUE to High Humidity Print is too dark Check the DARKNESS, BRIGHTNESS, and Contrast SettingsFuser MAY be Worn or Defective Toner Cartridge MAY be Defective Print is too light Troubleshooting 190Toner is LOW Repeating defects Troubleshooting 191Skewed print Ensure That the Fill Pattern is Correct Check the Paper Type Streaked horizontal linesToner Cartridge MAY be Defective or LOW on Toner Toner is Smeared Toner fog or background shading appears on Streaked vertical linesThere is Toner in the Paper Path Toner Cartridge is Defective Toner rubs off Check the Paper Texture SettingToner specks Charge Rolls MAY be Defective Contacting Customer Support Troubleshooting 195Transparency print quality is poor Uneven print density Edition notice Product information196 Product name W850 Machine type 4024 Models 110 197 Trademarks 198 Noise emission levels Laser notice Temperature information199 Product power consumption Power consumptionPower Saver Off mode European Community EC directives conformity Laser advisory labelIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada CCC EMC notice Bsmi notice Regulatory notices for wireless productsExposure to radio frequency radiation 202 Industry Canada Canada Industry Canada Canada203 204 Taiwan NCC RF notice statement India emissions notice ΤΗΣ Οδηγιασ 1999/5/ΕΚ 205 Limited warranty Statement of Limited WarrantyLimited warranty service Lexmark International, Inc., Lexington, KY Limitation of liability Extent of limited warranty207 208 Additional rights 209 210 211 Index 212 NumericsPage TCP/IP Page