Lexmark W850 manual Paper trays, Solving 2,000-sheet drawer problems

Troubleshooting 182

Paper trays

These are possible solutions. Try one or more of the following:

MAKE SURE THE PAPER IS LOADED CORRECTLY

1Open the paper tray.

2Check for paper jams or misfeeds.

3Make sure paper guides are aligned against the edges of the paper.

4Make sure the paper tray closes properly.

RESET THE PRINTER

Turn the printer off, wait about 10 seconds, and then turn the printer on.

MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY

If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that came with the paper tray, or go to www.lexmark.com/publications to view the paper tray instruction sheet.

Solving 2,000-sheet drawer problems

Try one or more of the following:

THE ELEVATOR TRAY IS NOT WORKING PROPERLY

•Make sure the printer is properly connected to the 2,000‑sheet drawer.

•Make sure the printer is turned on.

•Make sure that the power cord is plugged firmly into the back of the 2,000‑sheet drawer.

•If the tray is empty, then load paper in the tray.

•Clear any jams.

THE PAPER FEED ROLLERS DO NOT TURN TO ADVANCE PAPER

•Make sure the printer is properly connected to the 2,000‑sheet drawer.

•Make sure the printer is turned on.

THE PAPER CONSISTENTLY JAMS IN THE DRAWER

•Flex the paper.

•Make sure the drawer is properly installed.

•Make sure paper is loaded correctly.

•Make sure the paper or specialty media meets specifications and is not damaged.

•Make sure the guides are positioned correctly for the paper size loaded.