Manuals / Lexmark / Computer Equipment / Printer

Lexmark W850 manual Troubleshooting, Index

Models: W850

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Contents	4
Using the Embedded Web Server	134
Checking the virtual display	134
Checking the device status	135
Setting up e‑mail alerts	135
Viewing reports	135
Restoring the factory default settings	136
Troubleshooting	137
Solving basic problems	137
Understanding printer messages	137
Clearing jams	152
Solving printing problems	177
Solving option problems	181
Solving paper feed problems	184
Solving print quality problems	185
Contacting Customer Support	195
Notices	196
Product information	196
Edition notice	196
Power consumption	200
Index	212

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Lexmark W850 manual Troubleshooting, Index

Contents

W850 MarchContents Administrative support 134 Paper and specialty media guidelinesPrinting Understanding printer menusTroubleshooting IndexSafety information Safety informationSafety information Finding information about the printer Thank you for choosing this printerLearning about the printer Selecting a location for the printer Support.lexmark.comPrinter configurations Basic modelConfigured model Understanding the printer control panelOff-The power is off Using recycled paper and other office papers Adjusting Power SaverSaving paper and toner Saving energyUsing the Embedded Web Server Using the printer control panelUse Quiet Mode to reduce the printer noise Reducing printer noiseRecycling Lexmark products RecyclingReturning Lexmark cartridges for reuse or recycling Additional printer setup Installing internal optionsAvailable internal options Accessing the system board to install internal options Installing a memory card Page Installing a flash memory or firmware card Plastic pinsMetal pins Push the card firmly into placeInstalling an internal print server or port interface card Installing a printer hard disk Page Replacing the access panel Installing hardware options Order of installationInstalling optional trays Duplex unitAttaching cables Verifying printer setup Printing a menu settingsPrinting a network setup Setting up the printer softwareInstalling printer software Updating available options in the printer driver Do one of the followingClick Click StartFollow these instructions if your printer model is wireless Setting up wireless printingFrom the Finder desktop, choose Go Applications Installing the printer on a wireless network Windows Click Install Click AgreeInstalling the printer on a wireless network Macintosh Prepare to configure the printerAccess the AirPort options Configure the printer for wireless accessEnter the printer information Configure your computer to use the printer wirelessly Click + Select the printer from the list Click AddClick + Installing the printer on a wired networkSelect the printer from the list Click Add Mac OS X version 10.5 or later Mac OS X version Mac OS X version 10.4 and earlierFrom the Printer List, click Add Windows Vista Windows XPWindows Under Hardware and Sound, click PrinterAdditional printer setup Click OK, and then click Close Select the printer from the list. f Click AddSetting up serial printing Click System Click System From the Hardware tab, click Device ManagerSetting the paper size and type Loading paper and specialty mediaConfiguring Universal paper settings Specify a unit of measurementLoading the standard or optional 500‑sheet trays Long ‑edge orientation Short ‑edge orientation Loading A5 or Statement paper sizes Loading B5 or Executive paper sizesLoading the 2000‑sheet high capacity feeder Page Loading the 2,000-sheet dual input trays Loading the multipurpose feeder Page Paper Envelopes Transparencies Page Linking trays Linking and unlinking traysUnlinking trays Linking exit bins Assigning a Custom Type x nameUnder Default Settings, click Paper Menu Changing a Custom Type x namePaper guidelines Paper characteristicsPaper and specialty media guidelines Selecting paper Unacceptable paperSelecting preprinted forms and letterhead Supported paper sizes, types, and weights Storing paperSupported paper sizes Basic input traysTabloid LegalExecutive FolioOptional input trays Printer engine supports 38-128 g/m2 16-32 lb paper weights Supported paper types and weightsMonarch Paper and specialty media guidelines Tips on using letterhead Printing a documentPrinting on specialty media PrintingPaper trays Source or process Print sideHigh capacity feeder Tips on using transparenciesMultipurpose tray Tips on using envelopes Tips on using labelsPrinting confidential and other held jobs Tips on using card stockHolding jobs in the printer Printing confidential and other held jobs With a document open, click File PrintPrinting from a flash drive Page Printing information pages Printing a font sample listPrinting a directory list Printing the print quality test pagesCanceling a print job Canceling a print job from the printer control panelCanceling a print job from the computer Windows Vista ClickSupported finishing features Standard bin Finisher Bin 2 finishing featuresFinisher Bin Adjust the toner darkness setting Click Submit Adjusting toner darknessStatement Tabloid Universal Envelopes any Size Oficio Security Settings Help Menus listUnderstanding printer menus Paper Menu Reports Network/PortsDefault Source menu Default SourcePaper menu Paper Size/Type menuTray x Type MP Feeder SizeMP Feeder Type Manual Paper SizeConfigure MP menu Configure MPManual Paper Type Manual Envelope SizeSubstitute Size menu Paper Texture menuRough Envelope Texture Letterhead TexturePreprinted Texture Colored TexturePaper Loading menu Universal Setup menu Custom Types menuCustom x Loading Custom TypeBin Setup menu Configure Bins Menu SettingsReports menu Assign Type/BinNetwork/Ports menu Active NIC menuPCL SmartSwitch PS SmartSwitchNPA Mode Standard Network or Network x menusNetwork Reports menu This menu is available from the Network/Ports menuNetwork Card menu TCP/IP menuIPv6 menu Wireless menu AppleTalk menu NetWare menuNSQ/GSQ Mode LexLink menuStandard USB menu View NicknameSmtp Setup menu Use the following menu to configure the Smtp serverUSB Buffer USB With ENASmtp Server Authentication Device PasswordPrimary Smtp Gateway Reply AddressMiscellaneous menu Security menuConfidential Print menu Disk Wiping menu Automatic WipingManual Wiping Automatic MethodSecurity Audit Log menu Understanding printer menus 100Settings menu General Settings menuSet Date/Time menu Understanding printer menus 101Run Initial setup AlarmsTimeouts Understanding printer menus 102Print Recovery Understanding printer menus 103Setup menu Factory DefaultsUnderstanding printer menus 104 Custom Home MessageUnderstanding printer menus 105 Job WaitingPrint Area Download TargetResource Save Understanding printer menus 106Print All Order Finishing menu Understanding printer menus 107Understanding printer menus 108 Quality menu Understanding printer menus 109Utilities menu Understanding printer menus 110XPS menu Understanding printer menus 111PCL Emul menu PostScript menuUnderstanding printer menus 112 Symbol Set PCL Emulation SettingsUnderstanding printer menus 113 Font NameUnderstanding printer menus 114 Tray RenumberHtml menu Understanding printer menus 115Font Size ScaleImage menu Understanding printer menus 116Flash Drive menu Understanding printer menus 117Paper Source StapleUnderstanding printer menus 118 Help menu Understanding printer menus 119Understanding printer menus 120 Cleaning the exterior of the printer Storing suppliesConserving supplies Maintaining the printer 121Checking the status of supplies Ordering suppliesChecking the status of supplies from a network computer Part numbersOrdering a photoconductor kit Ordering a maintenance kitOrdering staple cartridges Replacing the toner cartridge Replacing suppliesMaintaining the printer 124 Page Replacing the photoconductor Maintaining the printer 126Page Page Moving the printer Before moving the printerRemoving the optional trays Page Page Shipping the printer Moving the printer to another locationMaintaining the printer 133 Administrative support 134 Checking the virtual displayAdministrative support 135 Checking the device statusRestoring the factory default settings Administrative support 136Solving basic problems Solving basic printer problemsUnderstanding printer messages Embedded Web Server does not openTroubleshooting 138 Change input src to Custom Type NameChange input src to Custom Type Name load orientation Change input src to Custom StringTroubleshooting 139 Change input src to Custom String load orientationChange input src to size Change input src to size load orientationTroubleshooting 140 Change input src to type sizeChange input src to type size load orientation Check input src guidesSome held jobs were not restored Close doorClose cover Close surface HInsert the hole punch box Load input src with Custom Type NameLoad input src with Custom String Load input src with sizeTroubleshooting 143 Load Manual Feeder with Custom StringLoad Manual Feeder with size Load Manual Feeder with type sizeRestore Held Jobs? Remove paper from standard output binRemove paper from bin Remove paper from all binsInsufficient memory to support Resource Save feature Troubleshooting 145Cartridge part number unsupported by device Short paperInsufficient memory, some held jobs will not be restored Insufficient memory to collate jobInsufficient memory for Flash Memory Defragment operation Insufficient memory, some held jobs were deletedPpds font error Troubleshooting 147Complex page, some data may not have printed Defective flash detectedSerial option x error Network x software errorTroubleshooting 148 Unformatted flash detectedParallel port x disabled Serial port x disabledStandard USB port disabled Standard parallel port disabledConfiguration change, some held jobs were not restored Too many disks installedToo many flash options installed Troubleshooting 150Routine maintenance needed Disk fullUnformatted disk Insert photoconductorEmulation error, load emulation option Clearing jamsYy Replace cartridge Replace cartridge to continueUnderstanding jam numbers and locations 24x Open each tray, and then remove any jams Troubleshooting 154289 Troubleshooting 155 Paper jamsTroubleshooting 156 Paper jam203, 230-231 paper jams Troubleshooting 157Paper jam Open Door D Page Page Troubleshooting 161 Open Door D Remove the jam Close Door DPage Troubleshooting 163 24x paper jamJam in Tray Remove Tray 1 from the printer Remove the jam Insert TrayJam in the optional tray Troubleshooting 164Pull the tray out Remove the jam Insert the tray Troubleshooting 165 Clearing jam in Door aClearing jam in Door B Troubleshooting 166Open Door B Pull the jam up and toward you Close Door B Troubleshooting 167 Open Door C Pull the jam up and toward you Close Door CPaper jam Troubleshooting 169 280‑281 paper jamsTroubleshooting 170 Open Door F Remove the jam Close Door F 283, 289 staple jams Troubleshooting 171 Remove the jam Close Door FLift Door H Remove the jam Close Door H Staple error Troubleshooting 172Page 28x paper jam Open Door F Remove the jam Close Door FPage Troubleshooting 176 Paper jamsSolving printing problems Error message about reading USB drive appears Jobs do not printJob takes longer than expected to print Confidential and other held jobs do not printJob prints from the wrong tray or on the wrong paper Incorrect characters print Tray linking does not workLarge jobs do not collate Unexpected page breaks occurReset the Printer Solving option problemsCheck to see if the Option is Connected to the Printer Solving 2,000-sheet drawer problems Paper traysInternal Solutions Port Memory cardFlash memory card Hard disk with adapterSolving paper feed problems Paper frequently jamsPaper jam message remains after jam is cleared That jammed does not reprint after you clear the jamSolving print quality problems Isolating print quality problemsBlank pages Packing Material MAY be on the Toner CartridgeCheck the Paper Size Setting Clipped imagesGhost images Check the GuidesTroubleshooting 187 Check the Toner Darkness SettingGray background Incorrect marginsTroubleshooting 188 Paper curlPrint irregularities Paper has Absorbed Moisture DUE to High HumidityCheck the DARKNESS, BRIGHTNESS, and Contrast Settings Print is too darkFuser MAY be Worn or Defective Toner Cartridge MAY be DefectivePrint is too light Troubleshooting 190Toner is LOW Troubleshooting 191 Repeating defectsSkewed print Ensure That the Fill Pattern is CorrectStreaked horizontal lines Check the Paper TypeToner Cartridge MAY be Defective or LOW on Toner Toner is SmearedStreaked vertical lines Toner fog or background shading appears onThere is Toner in the Paper Path Toner Cartridge is DefectiveCheck the Paper Texture Setting Toner rubs offToner specks Charge Rolls MAY be DefectiveTroubleshooting 195 Contacting Customer SupportTransparency print quality is poor Uneven print densityProduct information Edition notice196 Product name W850 Machine type 4024 Models 110Trademarks 197Noise emission levels 198Laser notice Temperature information199 Power consumption Product power consumptionPower Saver Off modeLaser advisory label European Community EC directives conformityIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaRegulatory notices for wireless products CCC EMC notice Bsmi noticeExposure to radio frequency radiation 202Industry Canada Canada Industry Canada Canada203 Taiwan NCC RF notice statement India emissions notice 204205 ΤΗΣ Οδηγιασ 1999/5/ΕΚStatement of Limited Warranty Limited warrantyLimited warranty service Lexmark International, Inc., Lexington, KYLimitation of liability Extent of limited warranty207 Additional rights 208209 210 211 Numerics Index 212Page TCP/IP Page

Troubleshooting

137

Index