Troubleshooting 167 | Lexmark W850 specification

Troubleshooting

167

241 paper jam

1Open Door C.

2Pull the jam up and toward you.

Note: Make sure all paper fragments are removed.

3Close Door C.

Image 167

Lexmark W850 manual Troubleshooting 167, Open Door C Pull the jam up and toward you Close Door C

Contents

March W850 Contents Understanding printer menus Administrative support 134Paper and specialty media guidelines Printing Index Troubleshooting Safety information Safety information Safety information Learning about the printer Thank you for choosing this printerFinding information about the printer Support.lexmark.com Selecting a location for the printer Basic model Printer configurations Understanding the printer control panel Configured model Off-The power is off Saving energy Using recycled paper and other office papersAdjusting Power Saver Saving paper and toner Reducing printer noise Using the Embedded Web ServerUsing the printer control panel Use Quiet Mode to reduce the printer noise Returning Lexmark cartridges for reuse or recycling RecyclingRecycling Lexmark products Available internal options Installing internal optionsAdditional printer setup Accessing the system board to install internal options Installing a memory card Page Push the card firmly into place Installing a flash memory or firmware cardPlastic pins Metal pins Installing an internal print server or port interface card Installing a printer hard disk Page Replacing the access panel Order of installation Installing hardware options Duplex unit Installing optional trays Attaching cables Printing a menu settings Verifying printer setup Installing printer software Setting up the printer softwarePrinting a network setup Click Start Updating available options in the printer driverDo one of the following Click From the Finder desktop, choose Go Applications Setting up wireless printingFollow these instructions if your printer model is wireless Click Install Click Agree Installing the printer on a wireless network Windows Prepare to configure the printer Installing the printer on a wireless network Macintosh Enter the printer information Configure the printer for wireless accessAccess the AirPort options Click + Select the printer from the list Click Add Configure your computer to use the printer wirelessly Select the printer from the list Click Add Installing the printer on a wired networkClick + Mac OS X version 10.5 or later From the Printer List, click Add Mac OS X version 10.4 and earlierMac OS X version Under Hardware and Sound, click Printer Windows VistaWindows XP Windows Select the printer from the list. f Click Add Additional printer setup Click OK, and then click Close Setting up serial printing Click System From the Hardware tab, click Device Manager Click System Loading paper and specialty media Setting the paper size and type Specify a unit of measurement Configuring Universal paper settings Loading the standard or optional 500‑sheet trays Long ‑edge orientation Short ‑edge orientation Loading B5 or Executive paper sizes Loading A5 or Statement paper sizes Loading the 2000‑sheet high capacity feeder Page Loading the 2,000-sheet dual input trays Loading the multipurpose feeder Page Paper Envelopes Transparencies Page Unlinking trays Linking and unlinking traysLinking trays Assigning a Custom Type x name Linking exit bins Changing a Custom Type x name Under Default Settings, click Paper Menu Paper and specialty media guidelines Paper characteristicsPaper guidelines Selecting preprinted forms and letterhead Unacceptable paperSelecting paper Basic input trays Supported paper sizes, types, and weightsStoring paper Supported paper sizes Folio TabloidLegal Executive Optional input trays Monarch Supported paper types and weightsPrinter engine supports 38-128 g/m2 16-32 lb paper weights Paper and specialty media guidelines Printing Tips on using letterheadPrinting a document Printing on specialty media Source or process Print side Paper trays Multipurpose tray Tips on using transparenciesHigh capacity feeder Tips on using labels Tips on using envelopes Holding jobs in the printer Tips on using card stockPrinting confidential and other held jobs With a document open, click File Print Printing confidential and other held jobs Printing from a flash drive Page Printing the print quality test pages Printing information pagesPrinting a font sample list Printing a directory list Windows Vista Click Canceling a print jobCanceling a print job from the printer control panel Canceling a print job from the computer Supported finishing features Finisher Bin Finisher Bin 2 finishing featuresStandard bin Statement Tabloid Universal Envelopes any Size Oficio Adjusting toner darknessAdjust the toner darkness setting Click Submit Paper Menu Reports Network/Ports Security Settings HelpMenus list Understanding printer menus Paper Size/Type menu Default Source menuDefault Source Paper menu MP Feeder Size Tray x Type Manual Paper Size MP Feeder Type Manual Envelope Size Configure MP menuConfigure MP Manual Paper Type Paper Texture menu Substitute Size menu Colored Texture Rough Envelope TextureLetterhead Texture Preprinted Texture Paper Loading menu Custom Type Universal Setup menuCustom Types menu Custom x Loading Bin Setup menu Assign Type/Bin Configure BinsMenu Settings Reports menu Active NIC menu Network/Ports menu Standard Network or Network x menus PCL SmartSwitchPS SmartSwitch NPA Mode This menu is available from the Network/Ports menu Network Reports menu TCP/IP menu Network Card menu IPv6 menu Wireless menu NetWare menu AppleTalk menu View Nickname NSQ/GSQ ModeLexLink menu Standard USB menu USB With ENA Smtp Setup menuUse the following menu to configure the Smtp server USB Buffer Reply Address Smtp Server AuthenticationDevice Password Primary Smtp Gateway Confidential Print menu Security menuMiscellaneous menu Automatic Method Disk Wiping menuAutomatic Wiping Manual Wiping Understanding printer menus 100 Security Audit Log menu Understanding printer menus 101 Settings menuGeneral Settings menu Set Date/Time menu Understanding printer menus 102 Run Initial setupAlarms Timeouts Understanding printer menus 103 Print Recovery Custom Home Message Setup menuFactory Defaults Understanding printer menus 104 Download Target Understanding printer menus 105Job Waiting Print Area Print All Order Understanding printer menus 106Resource Save Understanding printer menus 107 Finishing menu Understanding printer menus 108 Understanding printer menus 109 Quality menu Understanding printer menus 110 Utilities menu Understanding printer menus 111 XPS menu Understanding printer menus 112 PostScript menuPCL Emul menu Font Name Symbol SetPCL Emulation Settings Understanding printer menus 113 Tray Renumber Understanding printer menus 114 Scale Html menuUnderstanding printer menus 115 Font Size Understanding printer menus 116 Image menu Staple Flash Drive menuUnderstanding printer menus 117 Paper Source Understanding printer menus 118 Understanding printer menus 119 Help menu Understanding printer menus 120 Maintaining the printer 121 Cleaning the exterior of the printerStoring supplies Conserving supplies Part numbers Checking the status of suppliesOrdering supplies Checking the status of supplies from a network computer Ordering staple cartridges Ordering a maintenance kitOrdering a photoconductor kit Maintaining the printer 124 Replacing suppliesReplacing the toner cartridge Page Maintaining the printer 126 Replacing the photoconductorPage Page Before moving the printer Moving the printer Removing the optional trays Page Page Maintaining the printer 133 Moving the printer to another locationShipping the printer Checking the virtual display Administrative support 134 Checking the device status Administrative support 135 Administrative support 136 Restoring the factory default settings Embedded Web Server does not open Solving basic problemsSolving basic printer problems Understanding printer messages Change input src to Custom String Troubleshooting 138Change input src to Custom Type Name Change input src to Custom Type Name load orientation Change input src to size load orientation Troubleshooting 139Change input src to Custom String load orientation Change input src to size Check input src guides Troubleshooting 140Change input src to type size Change input src to type size load orientation Close surface H Some held jobs were not restoredClose door Close cover Load input src with size Insert the hole punch boxLoad input src with Custom Type Name Load input src with Custom String Load Manual Feeder with type size Troubleshooting 143Load Manual Feeder with Custom String Load Manual Feeder with size Remove paper from all bins Restore Held Jobs?Remove paper from standard output bin Remove paper from bin Short paper Insufficient memory to support Resource Save featureTroubleshooting 145 Cartridge part number unsupported by device Insufficient memory, some held jobs were deleted Insufficient memory, some held jobs will not be restoredInsufficient memory to collate job Insufficient memory for Flash Memory Defragment operation Defective flash detected Ppds font errorTroubleshooting 147 Complex page, some data may not have printed Unformatted flash detected Serial option x errorNetwork x software error Troubleshooting 148 Standard parallel port disabled Parallel port x disabledSerial port x disabled Standard USB port disabled Troubleshooting 150 Configuration change, some held jobs were not restoredToo many disks installed Too many flash options installed Insert photoconductor Routine maintenance neededDisk full Unformatted disk Replace cartridge to continue Emulation error, load emulation optionClearing jams Yy Replace cartridge Understanding jam numbers and locations 289 Troubleshooting 15424x Open each tray, and then remove any jams Paper jams Troubleshooting 155 Paper jam Troubleshooting 156 Paper jam Troubleshooting 157203, 230-231 paper jams Open Door D Page Page Open Door D Remove the jam Close Door D Troubleshooting 161Page Remove Tray 1 from the printer Remove the jam Insert Tray Troubleshooting 16324x paper jam Jam in Tray Pull the tray out Remove the jam Insert the tray Troubleshooting 164Jam in the optional tray Clearing jam in Door a Troubleshooting 165 Open Door B Pull the jam up and toward you Close Door B Troubleshooting 166Clearing jam in Door B Open Door C Pull the jam up and toward you Close Door C Troubleshooting 167 Paper jam 280‑281 paper jams Troubleshooting 169 Troubleshooting 170 Open Door F Remove the jam Close Door F Lift Door H Remove the jam Close Door H Troubleshooting 171 Remove the jam Close Door F283, 289 staple jams Troubleshooting 172 Staple errorPage Open Door F Remove the jam Close Door F 28x paper jamPage Paper jams Troubleshooting 176 Solving printing problems Jobs do not print Error message about reading USB drive appears Job prints from the wrong tray or on the wrong paper Confidential and other held jobs do not printJob takes longer than expected to print Unexpected page breaks occur Incorrect characters printTray linking does not work Large jobs do not collate Check to see if the Option is Connected to the Printer Solving option problemsReset the Printer Paper trays Solving 2,000-sheet drawer problems Hard disk with adapter Internal Solutions PortMemory card Flash memory card That jammed does not reprint after you clear the jam Solving paper feed problemsPaper frequently jams Paper jam message remains after jam is cleared Packing Material MAY be on the Toner Cartridge Solving print quality problemsIsolating print quality problems Blank pages Check the Guides Check the Paper Size SettingClipped images Ghost images Incorrect margins Troubleshooting 187Check the Toner Darkness Setting Gray background Paper has Absorbed Moisture DUE to High Humidity Troubleshooting 188Paper curl Print irregularities Toner Cartridge MAY be Defective Check the DARKNESS, BRIGHTNESS, and Contrast SettingsPrint is too dark Fuser MAY be Worn or Defective Toner is LOW Troubleshooting 190Print is too light Ensure That the Fill Pattern is Correct Troubleshooting 191Repeating defects Skewed print Toner is Smeared Streaked horizontal linesCheck the Paper Type Toner Cartridge MAY be Defective or LOW on Toner Toner Cartridge is Defective Streaked vertical linesToner fog or background shading appears on There is Toner in the Paper Path Charge Rolls MAY be Defective Check the Paper Texture SettingToner rubs off Toner specks Uneven print density Troubleshooting 195Contacting Customer Support Transparency print quality is poor Product name W850 Machine type 4024 Models 110 Product informationEdition notice 196 197 Trademarks 198 Noise emission levels 199 Temperature informationLaser notice Off mode Power consumptionProduct power consumption Power Saver Avis de conformité aux normes de l’industrie du Canada Laser advisory labelEuropean Community EC directives conformity Industry Canada compliance statement 202 Regulatory notices for wireless productsCCC EMC notice Bsmi notice Exposure to radio frequency radiation 203 Industry Canada CanadaIndustry Canada Canada 204 Taiwan NCC RF notice statement India emissions notice ΤΗΣ Οδηγιασ 1999/5/ΕΚ 205 Lexmark International, Inc., Lexington, KY Statement of Limited WarrantyLimited warranty Limited warranty service 207 Extent of limited warrantyLimitation of liability 208 Additional rights 209 210 211 Index 212 NumericsPage TCP/IP Page