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Lexmark W850 manual Open Door D

Models: W850

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Troubleshooting

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3Pull the jam up.

4Close Door E.

5Close Door A.

230 paper jam

1Open Door D.

Image 158

Lexmark W850 manual Open Door D

Contents

W850 MarchContents Printing Administrative support 134Paper and specialty media guidelines Understanding printer menusTroubleshooting IndexSafety information Safety informationSafety information Learning about the printer Thank you for choosing this printerFinding information about the printer Selecting a location for the printer Support.lexmark.comPrinter configurations Basic modelConfigured model Understanding the printer control panelOff-The power is off Saving paper and toner Using recycled paper and other office papersAdjusting Power Saver Saving energyUse Quiet Mode to reduce the printer noise Using the Embedded Web ServerUsing the printer control panel Reducing printer noiseReturning Lexmark cartridges for reuse or recycling RecyclingRecycling Lexmark products Available internal options Installing internal optionsAdditional printer setup Accessing the system board to install internal options Installing a memory card Page Metal pins Installing a flash memory or firmware cardPlastic pins Push the card firmly into placeInstalling an internal print server or port interface card Installing a printer hard disk Page Replacing the access panel Installing hardware options Order of installationInstalling optional trays Duplex unitAttaching cables Verifying printer setup Printing a menu settingsInstalling printer software Setting up the printer softwarePrinting a network setup Click Updating available options in the printer driverDo one of the following Click StartFrom the Finder desktop, choose Go Applications Setting up wireless printingFollow these instructions if your printer model is wireless Installing the printer on a wireless network Windows Click Install Click AgreeInstalling the printer on a wireless network Macintosh Prepare to configure the printerEnter the printer information Configure the printer for wireless accessAccess the AirPort options Configure your computer to use the printer wirelessly Click + Select the printer from the list Click AddSelect the printer from the list Click Add Installing the printer on a wired networkClick + Mac OS X version 10.5 or later From the Printer List, click Add Mac OS X version 10.4 and earlierMac OS X version Windows Windows VistaWindows XP Under Hardware and Sound, click PrinterAdditional printer setup Click OK, and then click Close Select the printer from the list. f Click AddSetting up serial printing Click System Click System From the Hardware tab, click Device ManagerSetting the paper size and type Loading paper and specialty mediaConfiguring Universal paper settings Specify a unit of measurementLoading the standard or optional 500‑sheet trays Long ‑edge orientation Short ‑edge orientation Loading A5 or Statement paper sizes Loading B5 or Executive paper sizesLoading the 2000‑sheet high capacity feeder Page Loading the 2,000-sheet dual input trays Loading paper and specialty mediaLoading the multipurpose feeder Page Paper Envelopes Transparencies Page Unlinking trays Linking and unlinking traysLinking trays Linking exit bins Assigning a Custom Type x nameUnder Default Settings, click Paper Menu Changing a Custom Type x namePaper and specialty media guidelines Paper characteristicsPaper guidelines Selecting preprinted forms and letterhead Unacceptable paperSelecting paper Supported paper sizes Supported paper sizes, types, and weightsStoring paper Basic input traysExecutive TabloidLegal FolioOptional input trays Monarch Supported paper types and weightsPrinter engine supports 38-128 g/m2 16-32 lb paper weights Paper and specialty media guidelines Printing on specialty media Tips on using letterheadPrinting a document PrintingPaper trays Source or process Print sideMultipurpose tray Tips on using transparenciesHigh capacity feeder Tips on using envelopes Tips on using labelsHolding jobs in the printer Tips on using card stockPrinting confidential and other held jobs Printing confidential and other held jobs With a document open, click File PrintPrinting from a flash drive For Macintosh usersPage Printing a directory list Printing information pagesPrinting a font sample list Printing the print quality test pagesCanceling a print job from the computer Canceling a print jobCanceling a print job from the printer control panel Windows Vista ClickSupported finishing features Finisher Bin Finisher Bin 2 finishing featuresStandard bin Statement Tabloid Universal Envelopes any Size Oficio Adjusting toner darknessAdjust the toner darkness setting Click Submit Understanding printer menus Security Settings HelpMenus list Paper Menu Reports Network/PortsPaper menu Default Source menuDefault Source Paper Size/Type menuTray x Type MP Feeder SizeMP Feeder Type Manual Paper SizeManual Paper Type Configure MP menuConfigure MP Manual Envelope SizeSubstitute Size menu Paper Texture menuPreprinted Texture Rough Envelope TextureLetterhead Texture Colored TexturePaper Loading menu Custom x Loading Universal Setup menuCustom Types menu Custom TypeBin Setup menu Reports menu Configure BinsMenu Settings Assign Type/BinNetwork/Ports menu Active NIC menuNPA Mode PCL SmartSwitchPS SmartSwitch Standard Network or Network x menusNetwork Reports menu This menu is available from the Network/Ports menuNetwork Card menu TCP/IP menuIPv6 menu Wireless menu AppleTalk menu NetWare menuStandard USB menu NSQ/GSQ ModeLexLink menu View NicknameUSB Buffer Smtp Setup menuUse the following menu to configure the Smtp server USB With ENAPrimary Smtp Gateway Smtp Server AuthenticationDevice Password Reply AddressConfidential Print menu Security menuMiscellaneous menu Manual Wiping Disk Wiping menuAutomatic Wiping Automatic MethodSecurity Audit Log menu Understanding printer menus 100Set Date/Time menu Settings menuGeneral Settings menu Understanding printer menus 101Timeouts Run Initial setupAlarms Understanding printer menus 102Print Recovery Understanding printer menus 103Understanding printer menus 104 Setup menuFactory Defaults Custom Home MessagePrint Area Understanding printer menus 105Job Waiting Download TargetPrint All Order Understanding printer menus 106Resource Save Finishing menu Understanding printer menus 107Understanding printer menus 108 Quality menu Understanding printer menus 109Utilities menu Understanding printer menus 110XPS menu Understanding printer menus 111Understanding printer menus 112 PostScript menuPCL Emul menu Understanding printer menus 113 Symbol SetPCL Emulation Settings Font NameUnderstanding printer menus 114 Tray RenumberFont Size Html menuUnderstanding printer menus 115 ScaleImage menu Understanding printer menus 116Paper Source Flash Drive menuUnderstanding printer menus 117 StapleUnderstanding printer menus 118 Duplex BindingHelp menu Understanding printer menus 119Understanding printer menus 120 Conserving supplies Cleaning the exterior of the printerStoring supplies Maintaining the printer 121Checking the status of supplies from a network computer Checking the status of suppliesOrdering supplies Part numbersOrdering staple cartridges Ordering a maintenance kitOrdering a photoconductor kit Maintaining the printer 124 Replacing suppliesReplacing the toner cartridge Page Replacing the photoconductor Maintaining the printer 126Page Page Moving the printer Before moving the printerRemoving the optional trays Page Page Maintaining the printer 133 Moving the printer to another locationShipping the printer Administrative support 134 Checking the virtual displayAdministrative support 135 Checking the device statusRestoring the factory default settings Administrative support 136Understanding printer messages Solving basic problemsSolving basic printer problems Embedded Web Server does not openChange input src to Custom Type Name load orientation Troubleshooting 138Change input src to Custom Type Name Change input src to Custom StringChange input src to size Troubleshooting 139Change input src to Custom String load orientation Change input src to size load orientationChange input src to type size load orientation Troubleshooting 140Change input src to type size Check input src guidesClose cover Some held jobs were not restoredClose door Close surface HLoad input src with Custom String Insert the hole punch boxLoad input src with Custom Type Name Load input src with sizeLoad Manual Feeder with size Troubleshooting 143Load Manual Feeder with Custom String Load Manual Feeder with type sizeRemove paper from bin Restore Held Jobs?Remove paper from standard output bin Remove paper from all binsCartridge part number unsupported by device Insufficient memory to support Resource Save featureTroubleshooting 145 Short paperInsufficient memory for Flash Memory Defragment operation Insufficient memory, some held jobs will not be restoredInsufficient memory to collate job Insufficient memory, some held jobs were deletedComplex page, some data may not have printed Ppds font errorTroubleshooting 147 Defective flash detectedTroubleshooting 148 Serial option x errorNetwork x software error Unformatted flash detectedStandard USB port disabled Parallel port x disabledSerial port x disabled Standard parallel port disabledToo many flash options installed Configuration change, some held jobs were not restoredToo many disks installed Troubleshooting 150Unformatted disk Routine maintenance neededDisk full Insert photoconductorYy Replace cartridge Emulation error, load emulation optionClearing jams Replace cartridge to continueUnderstanding jam numbers and locations 289 Troubleshooting 15424x Open each tray, and then remove any jams Troubleshooting 155 Paper jamsTroubleshooting 156 Paper jamPaper jam Troubleshooting 157203, 230-231 paper jams Open Door D Page Page Troubleshooting 161 Open Door D Remove the jam Close Door DPage Jam in Tray Troubleshooting 16324x paper jam Remove Tray 1 from the printer Remove the jam Insert TrayPull the tray out Remove the jam Insert the tray Troubleshooting 164Jam in the optional tray Troubleshooting 165 Clearing jam in Door aOpen Door B Pull the jam up and toward you Close Door B Troubleshooting 166Clearing jam in Door B Troubleshooting 167 Open Door C Pull the jam up and toward you Close Door CPaper jam Troubleshooting 169 280‑281 paper jamsTroubleshooting 170 Open Door F Remove the jam Close Door F Paper jamLift Door H Remove the jam Close Door H Troubleshooting 171 Remove the jam Close Door F283, 289 staple jams Staple error Troubleshooting 172Page 28x paper jam Open Door F Remove the jam Close Door FPage Troubleshooting 176 Paper jamsSolving printing problems Click OKError message about reading USB drive appears Jobs do not printJob prints from the wrong tray or on the wrong paper Confidential and other held jobs do not printJob takes longer than expected to print Large jobs do not collate Incorrect characters printTray linking does not work Unexpected page breaks occurCheck to see if the Option is Connected to the Printer Solving option problemsReset the Printer Solving 2,000-sheet drawer problems Paper traysFlash memory card Internal Solutions PortMemory card Hard disk with adapterPaper jam message remains after jam is cleared Solving paper feed problemsPaper frequently jams That jammed does not reprint after you clear the jamBlank pages Solving print quality problemsIsolating print quality problems Packing Material MAY be on the Toner CartridgeGhost images Check the Paper Size SettingClipped images Check the GuidesGray background Troubleshooting 187Check the Toner Darkness Setting Incorrect marginsPrint irregularities Troubleshooting 188Paper curl Paper has Absorbed Moisture DUE to High HumidityFuser MAY be Worn or Defective Check the DARKNESS, BRIGHTNESS, and Contrast SettingsPrint is too dark Toner Cartridge MAY be DefectiveToner is LOW Troubleshooting 190Print is too light Skewed print Troubleshooting 191Repeating defects Ensure That the Fill Pattern is CorrectToner Cartridge MAY be Defective or LOW on Toner Streaked horizontal linesCheck the Paper Type Toner is SmearedThere is Toner in the Paper Path Streaked vertical linesToner fog or background shading appears on Toner Cartridge is DefectiveToner specks Check the Paper Texture SettingToner rubs off Charge Rolls MAY be DefectiveTransparency print quality is poor Troubleshooting 195Contacting Customer Support Uneven print density196 Product informationEdition notice Product name W850 Machine type 4024 Models 110Trademarks 197Noise emission levels 198199 Temperature informationLaser notice Power Saver Power consumptionProduct power consumption Off modeIndustry Canada compliance statement Laser advisory labelEuropean Community EC directives conformity Avis de conformité aux normes de l’industrie du CanadaExposure to radio frequency radiation Regulatory notices for wireless productsCCC EMC notice Bsmi notice 202203 Industry Canada CanadaIndustry Canada Canada Taiwan NCC RF notice statement India emissions notice 204205 ΤΗΣ Οδηγιασ 1999/5/ΕΚLimited warranty service Statement of Limited WarrantyLimited warranty Lexmark International, Inc., Lexington, KY207 Extent of limited warrantyLimitation of liability Additional rights 208209 210 211 Numerics Index 212Page TCP/IP Page