Lexmark W850 manual Confidential and other held jobs do not print

Troubleshooting 179

Confidential and other held jobs do not print

These are possible solutions. Try one or more of the following:

PARTIAL JOB, NO JOB, OR BLANK PAGES PRINT

The print job may contain a formatting error or invalid data.

•Delete the print job, and then print it again.

•For PDF documents, recreate the PDF and then print it again.

MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY

Free up additional printer memory by scrolling through the list of held jobs and deleting some of them.

Job takes longer than expected to print

These are possible solutions. Try one or more of the following:

REDUCE THE COMPLEXITY OF THE PRINT JOB

Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the job.

CHANGE THE PAGE PROTECT SETTING TO OFF

1From the printer control panel, press .

2Press the up or down arrow button until Settings appears, and then press .

3Press the up or down arrow button until General Settings appears, and then press .

4Press the up or down arrow button until Print Recovery appears, and then press .

5Press the up or down arrow button until Page Protect appears, and then press .

6Press the up or down arrow button until Off appears, and then press .

Job prints from the wrong tray or on the wrong paper

CHECK THE PAPER TYPE SETTING

Make sure the paper type setting matches the paper loaded in the tray:

1From the printer control panel Paper menu, check the Paper Type setting.

2Before sending the job to print, specify the correct type setting:

•For Windows users, specify the type from Print Properties.

•For Macintosh users, specify the type from the Print dialog.