Reference: Restoring Factory Defaults on the STB(s)

This section describes how to restore all factory defaults or just the Installer Menu factory defaults either on a single STB that is currently in Pass-through or FTG Mode or on multiple STBs that are currently in FTG Mode.

Restore All Factory Defaults

This section describes how to restore a single STB, regardless of its current mode, to a factory default condition. The following procedure requires that you contact LG technical support to obtain a predefined value/password for Installer Menu item 117 FACT DEFAULT that enables access to initiate a factory “IN-STOP” process, which restores all factory defaults on the STB. This procedure will also reactivate the EZ-Manager Wizard.

1.Use the Installer Remote to access the STB’s Installer Menu.

2.Navigate to Installer Menu item 117 FACT DEFAULT, and key in the value provided by technical support. Then, press OK.

3.At the prompt for confirmation, key in the password provided by technical support. This will initiate the

IN-STOP that restores the factory defaults on the STB.

Installer Menu Item 117 FACT DEFAULT

If the STB is currently in Pass-through Mode, you can set Installer Menu item 117 FACT DEFAULT to 1 to restore the Installer Menu factory defaults and clear the PTC Channel Map, including any assigned channel icons and custom text labels. Note, however, that if a complete restoration of the STB’s factory defaults is required, see “Restore All Factory Defaults” above.

Additional FTG Mode Options

There are two additional options for restoring Pass-through Mode/Installer Menu factory defaults on STBs that are in FTG Mode. The first enables you to restore a single STB to Pass-through Mode, while the second enables you to restore multiple STBs to Pass-through Mode at one time. However, both options require that you create a “Zero Mapped Channels” FTG Configuration (.tlx) file, i.e., an FTG Configuration file with no data. Refer to the Free-To-Guest (FTG) File Manager User Guide for further information.

•Using a USB memory device, “Teach” a “Zero Mapped Channels” FTG Configuration (.tlx) file to the STB. Refer to “Teaching Configuration to a Target STB” on pages 44 to 47 for further information on the

Teaching process.

•If your system uses a Pro:Centric server for remote management, use the Pro:Centric server Admin

Client to load a “Zero Mapped Channels” FTG Configuration (.tlx) file on the Pro:Centric server. Refer to the Pro:Centric Server Admin Client User Guide for further information.

206-4272

67