General Troubleshooting (Some Quick and Easy Tips for Resolving Problems)
Installation
Symptom | Possible Cause(s) | Possible Solution(s) |
Cannot direct enter | (STB in | If Installer Menu item 028 CH. OVERIDE is set to 0, only |
channel number. | Menu item 028 CH. OVERIDE is set to | channels that are active in the STB’s channel lineup can be |
| 0, i.e., disabled (recommended setting). | selected. Set CH. OVERIDE to 1 to allow access for direct |
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| keypad entry to all channels. |
| (STB in FTG Mode) The channel entered | Channel access is restricted to channels included in the FTG |
| is not included in the FTG Channel Map. | Channel Map. If necessary, make changes to the FTG Channel |
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| Map using the FTG File Manager. |
Power
Symptom | Possible Cause(s) | Possible Solution(s) |
No power. | See STB Quick Check flow chart on following page. | |
Picture Reception and Sound
Symptom | Possible Cause(s) | Possible Solution(s) | |
No picture. | Display panel is turned OFF. | • Turn display panel ON. | |
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| • Power failure? | |
| Antenna/cable not connected. | Connect antenna/cable signal to STB. | |
| Connections incorrect. | Check connections on STB, in particular, HDMI cabling. | |
| MPI not connected. | If applicable, connect MPI cable to MPI device. | |
| Encrypted program. | Try another channel. | |
| Wrong tuning band. | Adjust Installer Menu settings. | |
Normal picture, | Audio muted. | Press MUTE or use Volume Up key to increase sound level. | |
poor or no sound. |
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Broadcast problem. | Try a different channel. | ||
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Erratic Operation |
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Symptom | Possible Cause(s) | Possible Solution(s) | |
Installer Menu setup. | Wrong Installer Menu settings. | Adjust Installer Menu settings as required. | |
Installer Remote (not supplied with STB) |
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Symptom | Possible Cause(s) | Possible Solution(s) | |
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Remote doesn’t work. | Display Control not connected properly. | Use appropriate Display Control cable (provided) to connect | |
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| the STB to the display panel. See “STB Cabling Connections” | |
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| information in this document. | |
| Remote not in TV Mode. | Use MODE key to select “TV”; puts remote into TV Mode. | |
| Not aimed at IR receiver. | Point remote at IR receiver on display panel. | |
| Remote too far from IR receiver or | Move remote closer to IR receiver on display panel, darken | |
| IR path is obstructed. | room, and/or remove obstructions. | |
| MPI not connected. | If applicable, connect MPI cable to MPI device. | |
| Weak batteries. | Replace batteries. | |
| Wrong battery polarity. | Check that “+” and | |
| Too much light in room. | Dim room light. | |
| Wrong Installer Remote. | Requires compatible LG Installer Remote (see examples in this | |
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| document). Contact your LG representative. | |
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