Product Support and Customer Service | McAfee 5 manual

Product Support and Customer	A
Service

Contacting Customer Service and Technical Support

For Product Support and Customer Service, please visit http://www.mcafeehelp.co.uk. Our support Web site offers 24-hour access to solutions to the most common support requests in our easy-to-use 3 step Answer Wizard. You may use our advanced options, which include a Keyword Search and our Help Tree, a tool designed for the more knowledgeable user in mind.

If you cannot find a solution to your problem, you may also access our FREE Chat Now! and E-mail Express! options. Chat and E-mail enables you to quickly reach our qualified support engineers and customer service agents, through the Internet, at no cost. Phone support information can also be obtained from our self-help web site at: http://www.mcafeehelp.co.uk.

About McAfee-at-home.com

McAfee is famous for its dedication to customer satisfaction. We continue this tradition by making our site on the World Wide Web a valuable resource for answers to your questions about McAfee Consumer Products. We encourage you to visit us at http://www.mcafee-at-home.com and make this your first stop for all of your product needs.

Emergency Support

If you installed a McAfee retail product into your computer and a computer-related emergency arises that prevents you from connecting to the Internet, you may call the telephone number displayed below to obtain a technical support callback.

Emergencies consist of the following:

nYour computer cannot connect to the Internet.

nYour computer was attacked by a virus and it cannot connect to the Internet.

nYour computer freezes after installing a McAfee product.

Product Guide

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McAfee 5 manual Product Support and Customer Service

Contents

McAfee Internet Security Copyright Contents McAfee Firewall McAfee VirusScan Home Edition Your McAfee Internet Security To-do List McAfee Internet Security’s Shared FeaturesUpdating McAfee Internet Security Index 117 Introduction Welcome to McAfee Internet Security What’s included with McAfee Internet Security? What’s new in this release? McAfee Internet Security and your online connection About this manual Protection from security threats McAfee Internet Security featuresProtection from privacy threats Protection from virus threats Safeguard your computer against intrusions and attacks System requirements Installing McAfee Internet SecurityAdditional requirements for wireless devices Before you begin Symbian Epoc System requirements Use the steps below to install your software Installation steps Remove temporary files Troubleshooting installation problemsClose other software Clean your hard drive Important information about Windows XP migration Getting Started with McAfee Internet Security Tool bar Title bar and Tool barStatus information Title bar McAfee Firewall status Change user settingsAbout Tasks User Preferences User Settings properties sheetPrivacy settings Security Settings Parental Controls Perform a Security CheckView Activity Log Activity log tab Description Configuration AssistantSet Startup Options Other Tasks About the McAfee list Getting Started with McAfee Internet Security Self-Administrating users How the McAfee Internet Security Administrator Works Please do not lose or forget the Administrators password Administrators passwordHow User Setup Works Forgotten passwords Log Type Description Using McAfee VirusScanViewing Activity Logs Keep your program up-to-date Responding to McAfee Internet Security Alert Messages Using Browser Buddy to manage your web site passwordsUsing the McAfee Guardian shortcut menu To retrieve your user name and password To add a new user name and password To encrypt or decrypt files Using File Encryption Responding to Gatekeeper Alert Messages Security FeaturesInternet Access Alert Message What Gatekeeper Does If you choose Then McAfee Internet Security Harmful Site Alert MessageProgram Starts Another Program Message Use this option If you Why should I change my Gatekeeper settings?Any Credit Card Number Goes Out Message Guarded File Alert Message What File Guardian DoesResponding to File Guardian Alert Messages ActiveX Delete Alert Message ActiveX Scan Alert Message Drive Format Alert Message Why should I change my File Guardian settings? What Password Manager Does Responding to a Cookie Blocker Alert Message Privacy FeaturesWhat Cookie Blocker Does You can respond to the alert message in the following ways If you Then choose this option Why should I change my Cookie Blocker settings?What Identity Protector Does If you Then use this option Why should I change my Identity Protector settings?Responding to an Identity Protector Alert Message If your browser uses What Web Trail Cleaner DoesThen What Referer Filter Does Responding to the Web Trail Cleaner Alert MessageWhy should I change my Web Trail Cleaner settings? Getting Started with McAfee Internet Security Getting Started with McAfee Internet Security McAfee VirusScan Home Edition McAfee VirusScan Home Edition What comes with McAfee VirusScan? McAfee VirusScan Home Edition McAfee VirusScan Home Edition Getting Started Status information About Advanced Tasks Task paneAbout Tasks Windows Explorer plug-in Other McAfee VirusScan featuresAbout the McAfee list VShield Tray Icon Mail Scan VShield automatic protection settingsAbout VShield Scanner System Scan About Script Stopper How to Start and Stop VShield ScannerUsing the VShield tray icon Hostile Activity Watch Kernel Using the Windows Control Panel applet How to managing quarantined files Using Quarantine Safe & Sound How Safe & Sound creates automatic backupsDefining your backup strategy Where will you store the backup set? How often should you or safe & sound make these backups? Safe & Sound configuration Emergency disk creation EMCLEAN.DAT EMNAMES.DAT EMSCAN.DAT Introduction Using VirusScan With a Wireless DeviceHow VirusScan protects your wireless device Hitachi What’s new in this release? McAfee Firewall How McAfee Firewall works Frequently asked questions What other protection do I need? How is my PC at risk on the Internet? How can I still be harassed, even with McAfee Firewall? Getting Started with McAfee FirewallWhat network devices does McAfee Firewall support? What protocols can McAfee Firewall filter? Welcome Screen Configuration AssistantNetwork Control Settings Startup Options Access to shares What’s happens next? Allowed applications Tool bar McAfee Firewall HomeTitle bar and Tool bar Title bar Status information Internet traffic settings If the McAfee Firewall status Then Message is McAfee Firewall statusNetwork Traffic monitor Task pane About Advanced Tasks Home networking wizard Other McAfee Firewall featuresMcAfee Firewall settings security check Password protection How to start Visual Trace McAfee Firewall Configurations Firewall Communication Alert Messages Program configuration To create a custom filtering rule How to customize filtering rules for a specific programTo view and configure the current list of trusted programs Changing a program’s allowed state You can choose to Primary functionsButton Description What do you want this rule to do? dialog Refining conditions System configurationUse the steps below to control your System settings System Activity Type Description Default Settings for System Activity McAfee Firewall’s Intrusion Detection System How to Configure the Intrusion Detection System Attack Description Risk Factor Common attacks recognized by IDS McAfee Firewall McAfee Firewall How QuickClean Lite works McAfee Internet Security’s Shared FeaturesQuickClean Lite Clean your computer with QuickClean Lite If you need help How to start QuickClean Lite Shredder is easy to use Securely delete files using McAfee ShredderMcAfee Shredder TIP Updating McAfee Internet Security About Instant UpdaterInstant Updater features Why Do You Need to Update? Home page query Configuration Product Support and Customer Service Contact addresses Country Telephone Number Virus definition renewalEmergency Telephone Numbers Product Support and Customer Service TCP/IP Is the Subsystem Internet Security and PrivacyNetworks and the Internet Internet and the Web…what is the difference? Why packets? Who is snooping? Why does Internet privacy matter to me?About Privacy and Security on the Web Privacy on the Web What can I do to keep my stuff safe? Snooping and SniffingWeb Servers and Firewalls How can I tell if a Web site is secure? If SSL is so great, what is the problem?What about authentication? How does encryption work? Nasty Applets Can I prevent programs from accessing the Internet?Security on the Web Are viruses really that dangerous? Computer Viruses and the WebTypes of Viruses How can my PC become infected with a virus? What are cookies and how are they used? Frequently Asked Questions About Internet PrivacyWhat information do Web sites collect about me? Internet Security and Privacy Internet Security and Privacy Tips Your McAfee Internet Security To-do ListPrivacy & Security Your McAfee Internet Security To-do List Your McAfee Internet Security To-do List Virus Detection and Prevention Tips Use a Firewall Tips to maintaining your computer and its software Numerics Index 102 20, 54 24, 56 Index 5 9 2 0 0 1 0 U K