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McAfee 5 Product Support and Customer, Contacting Customer Service and Technical Support

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Product Support and Customer

Product Support and Customer	A
Service

Contacting Customer Service and Technical Support

For Product Support and Customer Service, please visit http://www.mcafeehelp.co.uk. Our support Web site offers 24-hour access to solutions to the most common support requests in our easy-to-use 3 step Answer Wizard. You may use our advanced options, which include a Keyword Search and our Help Tree, a tool designed for the more knowledgeable user in mind.

If you cannot find a solution to your problem, you may also access our FREE Chat Now! and E-mail Express! options. Chat and E-mail enables you to quickly reach our qualified support engineers and customer service agents, through the Internet, at no cost. Phone support information can also be obtained from our self-help web site at: http://www.mcafeehelp.co.uk.

About McAfee-at-home.com

McAfee is famous for its dedication to customer satisfaction. We continue this tradition by making our site on the World Wide Web a valuable resource for answers to your questions about McAfee Consumer Products. We encourage you to visit us at http://www.mcafee-at-home.com and make this your first stop for all of your product needs.

Emergency Support

If you installed a McAfee retail product into your computer and a computer-related emergency arises that prevents you from connecting to the Internet, you may call the telephone number displayed below to obtain a technical support callback.

Emergencies consist of the following:

nYour computer cannot connect to the Internet.

nYour computer was attacked by a virus and it cannot connect to the Internet.

nYour computer freezes after installing a McAfee product.

Product Guide

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McAfee 5 manual Product Support and Customer, Contacting Customer Service and Technical Support, Emergency Support

Contents

V E R S I O N McAfee Internet SecurityP R O D U C T G U I D E TRADEMARK ATTRIBUTIONS Issued August 2002 / Product GuideCOPYRIGHT 3 Getting Started with McAfee Internet Security Contents2 Installing McAfee Internet Security 1 Welcome to McAfee Internet Security5 McAfee Firewall 7 Updating McAfee Internet Security 6 McAfee Internet Security’s Shared Featuresvi McAfee Internet Security IndexIntroduction Welcome to McAfee InternetSecurity Welcome to McAfee Internet Security What’s included with McAfee Internet Security?Product Guide What’s new in this release?10 McAfee Internet Security About this manualProtection from security threats McAfee Internet Security featuresProtection from privacy threats 12 McAfee Internet Security Protection from virus threatsAdditional requirements for wireless devices Installing McAfee Internet SecurityBefore you begin System requirementsSymbian EPOC System requirements Palm OS and Palm requirementsWindows CE or Pocket PC System requirements Use the steps below to install your software Installation stepsStep 2 Remove temporary files Troubleshooting installation problemsStep 1 Close other software Step 3 Clean your hard drive Important information about Windows XP migration Product Guide Getting Started with McAfeeInternet Security IntroductionTool bar The Title bar and Tool barStatus information Title barMcAfee Firewall status Change user settingsAbout Tasks nUser Preferences The User Settings properties sheetnPrivacy settings nSecurity SettingsnParental Controls Perform a Security CheckView Activity Log Other Tasks Configuration AssistantSet Startup Options About the McAfee list it is never sent to McAfee Software Getting Started with McAfee Internet Security Self-AdministratingusersForgotten passwords The Administrators passwordHow User Setup Works Viewing Activity Logs Using McAfee VirusScan30 McAfee Internet Security Keep your program up-to-dateUsing the McAfee Guardian shortcut menu To retrieve your user name and password To add a new user name and passwordTo encrypt or decrypt files Using File EncryptionResponding to Gatekeeper Alert Messages Security FeaturesInternet Access Alert Message What Gatekeeper DoesThen McAfee Internet Security Harmful Site Alert MessageProgram Starts Another Program Message If you chooseThen McAfee Internet Security Why should I change my Gatekeeper settings?Any Credit Card Number Goes Out Message If you chooseGuarded File Alert Message What File Guardian DoesResponding to File Guardian Alert Messages ActiveX Delete Alert Message ActiveX Scan Alert MessageDrive Format Alert Message Why should I change my File Guardian settings?What Password Manager Does Responding to a Cookie Blocker Alert Message Privacy FeaturesWhat Cookie Blocker Does Allow always What Identity Protector Does Why should I change my Cookie Blocker settings?Responding to an Identity Protector Alert Message Then What Web Trail Cleaner DoesA Note About Passwords What Referer Filter Does Responding to the Web Trail Cleaner Alert MessageProduct Guide 48 McAfee Internet Security Getting Started with McAfee Internet SecurityProduct Guide McAfee VirusScan Home EditionWhat’s new in this release? 50 McAfee Internet Security McAfee VirusScan Home EditionProduct Guide What comes with McAfee VirusScan?Windows 98 SE, or Windows Me operating system Product Guide 54 McAfee Internet Security Getting StartedTitle bar Tool barHelp on this page About Advanced Tasks The Task paneAbout Tasks Windows Explorer plug-in Other McAfee VirusScan featuresAbout the McAfee list The VShield Tray IconE-mailScan About VShield ScannerVShield automatic protection settings System ScanAbout Script Stopper How to Start and Stop VShield ScannerUsing the VShield tray icon Hostile Activity Watch KernelUsing the Windows Control Panel applet How to managing quarantined files Using QuarantineWhere will you store the backup set? Safe & SoundHow Safe & Sound creates automatic backups Defining your backup strategyProduct Guide Safe & Sound configurationEmergency disk creation Introduction Using VirusScan With a Wireless DeviceHow VirusScan protects your wireless device Operating System Wireless DeviceHitachi McAfee VirusScan Home EditionWhat’s new in this release? McAfee FirewallIntroduction Operation SetupConfiguration nImproved support for broadband connectionsProduct Guide How is my PC at risk on the Internet?What other protection do I need? What protocols can McAfee Firewall filter? Getting Started with McAfee FirewallWelcome Screen The Configuration AssistantNetwork Control Settings Startup Options Access to sharesWhat’s happens next? Allowed applicationsTool bar The McAfee Firewall Home pageThe Title bar and Tool bar Title barStatus information Internet traffic settingsAbout Tasks McAfee Firewall statusNetwork Traffic monitor The Task paneProduct Guide About Advanced TasksAbout the McAfee list Home networking wizard Other McAfee Firewall featuresMcAfee Firewall settings security check Password protectionHow to start Visual Trace McAfee Firewall ConfigurationsFirewall Communication Alert Messages Program configuration3Click Customize Changing a program’s allowed stateTo create a custom filtering rule Table 5-4.Primary Functions Primary functionsRefining conditions System configurationDescription Table 5-5.Default Settings for System ActivitySystem Activity Type How to Configure the Intrusion Detection System McAfee Firewall’s Intrusion Detection SystemRisk McAfee FirewallAttack DescriptionRisk McAfee FirewallAttack DescriptionRisk McAfee FirewallAttack DescriptionClean your computer with QuickClean Lite FeaturesQuickClean Lite McAfee Internet Security’s SharedIf you need help How to start QuickClean LiteMcAfee Internet Security’s Shared Features Shredder is easy to use McAfee ShredderSecurely delete files using McAfee Shredder 92 McAfee Internet Security Why Do You Need to Update? About Instant UpdaterInstant Updater features Updating McAfee Internet SecurityHome page query ConfigurationEmergency Support ServiceContacting Customer Service and Technical Support Product Support and CustomerContact addresses Emergency Telephone Numbers Virus definition renewal98 McAfee Internet Security Product Support and Customer ServiceTCP/IP Is the Subsystem Internet Security and PrivacyNetworks and the Internet The Internet and the Web…what is the difference? Why packets?Who is snooping? About Privacy and Security on the WebWhy does Internet privacy matter to me? Privacy on the WebWhat can I do to keep my stuff safe? Snooping and SniffingWeb Servers and Firewalls How can I tell if a Web site is secure? If SSL is so great, what is the problem?What about authentication? 104 McAfee Internet Security How does encryption work?Nasty Applets Security on the WebAre viruses really that dangerous? Computer Viruses and the WebTypes of Viruses How can my PC become infected with a virus? What are cookies and how are they used? Frequently Asked Questions About Internet PrivacyWhat information do Web sites collect about me? Information about the items you add to the shopping basket is stored in a cookie on your computer because the Internet browser cannot retain information that you entered in one Internet page when you switch to another Internet page. The cookie saves information about your purchases and allows the site to create a final order form for you 110 McAfee Internet Security Internet Security and PrivacyTips Your McAfee Internet Security To-doListPrivacy & Security nBlock Web bugs MScan site content ratings and vocabulary TIPs Virus Detection and Prevention TipsTips Use a Firewall116 McAfee Internet Security Numerics IndexDATs Page Page Product Guide IndexApollo road, Belfast BT12 6 HP UK Customer Service McAfee Consumer ProductsApollo Contact Centre Units 2-6,Boucher Business Centre