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McAfee 5 manual Contact addresses

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Product Support and Customer Service

nYou would like to speak with a customer service agent to purchase a McAfee product, rather than make a purchase at our eStore.

For a technical support callback, please be sure to leave your complete name and telephone number; and our expert technical support representatives and customer service agents will return your call as soon as possible.

When we call you, please have the following information readily available:

nThe version number of you McAfee software. You can locate this information by selecting Help > About.

nThe Windows operating system and version number

nAmount of memory (RAM)

nModel name of hard disk (internal/external)

nExtra card, boards, or hardware

nA complete description of the problem, for example, the EXACT error message as it appears on screen, what actions did you performed before you received the error message, is the error persistent, can you duplicate the problem.

Contact addresses:

Network Associates International B.V.	Customer Service
P.O. Box 58326	McAfee Consumer Products
1040 HH Amsterdam	Apollo Contact Centre
The Netherlands	Units 2-6, Boucher Business Centre
	Apollo road, Belfast BT12 6 HP
	UK

96 McAfee Internet Security 5.0

Image 96

McAfee 5 manual Contact addresses

Contents

McAfee Internet Security P R O D U C T G U I D EV E R S I O N Issued August 2002 / Product Guide COPYRIGHTTRADEMARK ATTRIBUTIONS Contents 2 Installing McAfee Internet Security1 Welcome to McAfee Internet Security 3 Getting Started with McAfee Internet Security5 McAfee Firewall 6 McAfee Internet Security’s Shared Features 7 Updating McAfee Internet SecurityIndex vi McAfee Internet SecurityWelcome to McAfee Internet SecurityIntroduction What’s included with McAfee Internet Security? Welcome to McAfee Internet SecurityWhat’s new in this release? Product GuideAbout this manual 10 McAfee Internet SecurityMcAfee Internet Security features Protection from privacy threatsProtection from security threats Protection from virus threats 12 McAfee Internet SecurityInstalling McAfee Internet Security Before you beginSystem requirements Additional requirements for wireless devicesPalm OS and Palm requirements Windows CE or Pocket PC System requirementsSymbian EPOC System requirements Installation steps Use the steps below to install your softwareTroubleshooting installation problems Step 1 Close other softwareStep 2 Remove temporary files Step 3 Clean your hard drive Important information about Windows XP migration Getting Started with McAfee Internet SecurityIntroduction Product GuideThe Title bar and Tool bar Status informationTitle bar Tool barChange user settings About TasksMcAfee Firewall status The User Settings properties sheet nPrivacy settingsnSecurity Settings nUser PreferencesPerform a Security Check View Activity LognParental Controls Configuration Assistant Set Startup OptionsOther Tasks About the McAfee list it is never sent to McAfee Software Self-Administratingusers Getting Started with McAfee Internet SecurityThe Administrators password How User Setup WorksForgotten passwords Using McAfee VirusScan Viewing Activity LogsKeep your program up-to-date 30 McAfee Internet SecurityUsing the McAfee Guardian shortcut menu To add a new user name and password To retrieve your user name and passwordUsing File Encryption To encrypt or decrypt filesSecurity Features Internet Access Alert MessageWhat Gatekeeper Does Responding to Gatekeeper Alert MessagesHarmful Site Alert Message Program Starts Another Program MessageIf you choose Then McAfee Internet SecurityWhy should I change my Gatekeeper settings? Any Credit Card Number Goes Out MessageIf you choose Then McAfee Internet SecurityWhat File Guardian Does Responding to File Guardian Alert MessagesGuarded File Alert Message ActiveX Scan Alert Message ActiveX Delete Alert MessageWhy should I change my File Guardian settings? Drive Format Alert MessageWhat Password Manager Does Privacy Features What Cookie Blocker DoesResponding to a Cookie Blocker Alert Message Allow always Why should I change my Cookie Blocker settings? What Identity Protector DoesResponding to an Identity Protector Alert Message What Web Trail Cleaner Does A Note About PasswordsThen Responding to the Web Trail Cleaner Alert Message What Referer Filter DoesProduct Guide Getting Started with McAfee Internet Security 48 McAfee Internet SecurityMcAfee VirusScan Home Edition What’s new in this release?Product Guide McAfee VirusScan Home Edition 50 McAfee Internet SecurityWhat comes with McAfee VirusScan? Product GuideWindows 98 SE, or Windows Me operating system Product Guide Getting Started Title barTool bar 54 McAfee Internet SecurityHelp on this page The Task pane About TasksAbout Advanced Tasks Other McAfee VirusScan features About the McAfee listThe VShield Tray Icon Windows Explorer plug-inAbout VShield Scanner VShield automatic protection settingsSystem Scan E-mailScanHow to Start and Stop VShield Scanner Using the VShield tray iconHostile Activity Watch Kernel About Script StopperUsing the Windows Control Panel applet Using Quarantine How to managing quarantined filesSafe & Sound How Safe & Sound creates automatic backupsDefining your backup strategy Where will you store the backup set?Safe & Sound configuration Product GuideEmergency disk creation Using VirusScan With a Wireless Device How VirusScan protects your wireless deviceIntroduction Wireless Device HitachiMcAfee VirusScan Home Edition Operating SystemMcAfee Firewall IntroductionWhat’s new in this release? Setup ConfigurationnImproved support for broadband connections OperationHow is my PC at risk on the Internet? What other protection do I need?Product Guide Getting Started with McAfee Firewall What protocols can McAfee Firewall filter?The Configuration Assistant Network Control SettingsWelcome Screen Access to shares Startup OptionsAllowed applications What’s happens next?The McAfee Firewall Home page The Title bar and Tool barTitle bar Tool barInternet traffic settings Status informationMcAfee Firewall status Network Traffic monitorThe Task pane About TasksAbout Advanced Tasks About the McAfee listProduct Guide Other McAfee Firewall features McAfee Firewall settings security checkPassword protection Home networking wizardMcAfee Firewall Configurations How to start Visual TraceProgram configuration Firewall Communication Alert MessagesChanging a program’s allowed state To create a custom filtering rule3Click Customize Primary functions Table 5-4.Primary FunctionsSystem configuration Refining conditionsTable 5-5.Default Settings for System Activity System Activity TypeDescription McAfee Firewall’s Intrusion Detection System How to Configure the Intrusion Detection SystemMcAfee Firewall AttackDescription RiskMcAfee Firewall AttackDescription RiskMcAfee Firewall AttackDescription RiskFeatures QuickClean LiteMcAfee Internet Security’s Shared Clean your computer with QuickClean LiteHow to start QuickClean Lite McAfee Internet Security’s Shared FeaturesIf you need help McAfee Shredder Securely delete files using McAfee ShredderShredder is easy to use 92 McAfee Internet Security About Instant Updater Instant Updater featuresUpdating McAfee Internet Security Why Do You Need to Update?Configuration Home page queryService Contacting Customer Service and Technical SupportProduct Support and Customer Emergency SupportContact addresses Virus definition renewal Emergency Telephone NumbersProduct Support and Customer Service 98 McAfee Internet SecurityInternet Security and Privacy Networks and the InternetTCP/IP Is the Subsystem Why packets? The Internet and the Web…what is the difference?About Privacy and Security on the Web Why does Internet privacy matter to me?Privacy on the Web Who is snooping?Snooping and Sniffing Web Servers and FirewallsWhat can I do to keep my stuff safe? If SSL is so great, what is the problem? What about authentication?How can I tell if a Web site is secure? How does encryption work? 104 McAfee Internet SecuritySecurity on the Web Nasty AppletsComputer Viruses and the Web Types of VirusesAre viruses really that dangerous? How can my PC become infected with a virus? Frequently Asked Questions About Internet Privacy What information do Web sites collect about me?What are cookies and how are they used? Information about the items you add to the shopping basket is stored in a cookie on your computer because the Internet browser cannot retain information that you entered in one Internet page when you switch to another Internet page. The cookie saves information about your purchases and allows the site to create a final order form for you Internet Security and Privacy 110 McAfee Internet SecurityYour McAfee Internet Security To-doList Privacy & SecurityTips nBlock Web bugs MScan site content ratings and vocabulary Virus Detection and Prevention Tips TIPsUse a Firewall Tips116 McAfee Internet Security Index NumericsDATs Page Page Index Product GuideCustomer Service McAfee Consumer Products Apollo Contact CentreUnits 2-6,Boucher Business Centre Apollo road, Belfast BT12 6 HP UK