Appendix J: Troubleshooting, continued
Sound
| Symptom | Remarks | |
|
|
| |
1. | There is no sound even when the volume is | • Check audio source in Device Menu. | |
| turned up. | • Check to see if the MUTE button is on. | |
|
| • The TV’s “Listen to:” setting may be set to SAP. | |
|
| • Check that the “TV Speakers” setting is On in the Audio/Video menu. | |
|
|
| |
2. | The sound does not match the screen | • NetCommand® is set up incorrectly. | |
| picture. | • The TV’s “Listen to:” setting may be set to SAP. | |
|
| • If using stereo or A/V receiver speakers, check their input selection. | |
|
| • | If using stereo or A/V receiver, check that AUDIO OUTPUT on TV’s back panel is |
|
|
| connected to the A/V receiver. |
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|
|
|
3. | The A/V Receiver is the selected audio | • | Check to see if the A/V Receiver power is turned on. After the power is turned on, |
| source but there is no sound. |
| redisplay the Device Selection menu and press ENTER to allow NetCommand to |
|
|
| correctly select the A/V Receiver input. |
|
| • Verify the connections and NetCommand setup for the A/V receiver and the desired | |
|
|
| source device, if any. |
|
|
| From the NetCommand menu, select Review. Check the Review screen to see if the A/ |
|
|
| V Receiver inputs and device listed correspond to the physical connections on the A/V |
|
|
| Receiver. If they do not match, either change the physical connections or change the |
|
|
| NetCommand setup. To change the NetCommand setup, make the audio source the |
|
|
| TV speakers and select a source other than the one you want to change. Next select |
|
|
| the Change option on the Edit NetCommand menu to change the A/V receiver input for |
|
|
| the device on the Connection screen. |
|
|
| |
4. | The TV Speaker icon or A/V Receiver icon is | Select the Change setting from the Edit NetCommand menu, and then select | |
| grayed out and not selectable. | the device (for example VCR). Once the Connection screen is displayed, | |
|
| check if the audio check box is selected for the TV input and/or AVR input. | |
|
|
|
|
Recording
| Symptom | Remarks |
|
|
|
1. | See | Some recording(s) on the Track List need to be deleted. Press DEVICE |
|
| to display the Device Selection menu, then select TV Disc. Press |
|
| GUIDE to display the track list. Highlight program(s) to delete and press |
|
| CANCEL twice to confirm. |
|
|
|
2. | The REC button is not working, or, on the | • The device, such as a DVD player, does not support recording. |
| Transport menu, the record key is grayed out and | • Recordings cannot be initiated from the Transport menu when using an IEEE |
| not available. | 1394 device. Press REC instead. The Record menu displays allowing setup of a |
|
| recording |
|
|
|
3. | Program to be recorded was correctly selected | The broadcaster supplied program information that was incorrect and/or |
| from ChannelView, however, incorrect program | was changed after a recording was added to the Record List. |
| was recorded. |
|
|
|
|
4. | Incomplete ChannelView program recorded. | Recording device may lack sufficient blank space to make a full |
|
| recording. |
|
|
|
| ChannelView program recording failed. | • Connection and compatibility issues with IEEE 1394 (FireWire®) digital devices. |
|
| This may include too many Firewire devices in use at one time, or the recording |
|
| device not understanding the record command. |
|
| • Television lost power long enough to lose current clock time. |
|
| • Analog VCR power was left off. |
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|
|
118Appendices
