Monarch 6030TM Chapter 9. Troubleshooting

Chapter 9. Troubleshooting

This chapter includes information about

Fprinter problems and solutions

Fmessages you may see.

Problems and Solutions––––––––––––––––––––––––––––––––––––––

Some common printer problems and their solutions are listed

on the following pages.

Problem Solution

Printer will not feed. Switch to a fully charged handle.

Close the supply cover completely.

Load the supply correctly.

Check the platen roller for jammed labels.

Printer will not print. Switch to a fully charged handle.

Load the supply correctly.

Clean the printhead.

Print has voids or is

too light. Load the supply correctly.

Close the supply cover completely.

Switch to a fully charged handle.

Clean the printhead.

Check the supply for damage or defects.

Poor print quality or

bad scan. Adjust the contrast in the Diagnostic menu.

9-1

Contents

Main Operators Handbook M Page Laser Scanner Safety Information Page Preface Audience Terms to Know Page Chapter 1. Introduction Using Command Mode n Using the Menus Page Chapter 2. Getting Started n Using the Battery Handle c When to Charge the Battery Handle Removing and Attaching the Battery Handle n Charging the Battery Handle w Chapter 3. Loading Supplies Loading Supplies Loading for Peel Mode Page Page Page n Page Loading for Non-Peel Mode Page Page n Removing Supplies n Chapter 4. Entering and Printing Data About the Display Enabling the Backlight Using the Scroll Feature Using the Keypad n b A - fCan be custom programmed in your . Page Using Numeric Mode Using Uppercase Alpha Mode Using Lowercase Alpha Mode n Using Special Character Mode Function Keys Using Applications Starting an Application (Start App.) n Resuming an Application (Resume App.) n Printing Printing in On-Demand Mode n Printing in Continuous Mode n Chapter 5. Transferring Data Connecting the Communications Cable n Receiving Data n Sending Data Setting Communications Parameters n Chapter 6. Configuring the Printer n Enabling/Disabling the Backlight n Enabling/Disabling On-Demand Mode Setting the Time and Date n Selecting a Language n Enabling/Disabling the Shutdown Timer Selecting Bar Codes for Scanning n Page Chapter 7. Care and Maintenance Clearing Supply Jams n Cleaning the Printhead c Cleaning the Platen, Feed and Pinch Rollers c Page Cleaning the Sensors Page Storage Tips c Page Chapter 8. Using the Laser Scanner Scanning a Bar Code n Cleaning the Scanner Window c Scanning Tips Page Chapter 9. Troubleshooting Problems and Solutions If none of these solutions works, call Service. 6030 Operators Handbook 9-2 Messages 9-3 Chapter 9. Troubleshooting Page Chapter 10. Using Diagnostics n Checking the Software Version Checking Memory Allocation Checking Machine Totals Performing Hardware Tests n Printing Tests Page Page Page n Checking the Serial Port n Checking the Sensors Page Page Checking the Printhead Checking the Battery Testing the Scanner n Scanning Checklist Display Tests Keypad Test n Motor Test Page Page Appendix A. Reference Information Cable Pin Outs ANSI Character Table 6030 Operators Handbook A-2 Appendix B.Appendix B. Specifications and AccessoriesSpecifications and Accessories Specifications Supply Sizes Accessories