Appendix a Troubleshooting and Support | Motion Computing AB52242

Appendix A Troubleshooting and Support

Solutions To Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Motion Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Standard and Extended Warranty and Insurance Programs . . . . . . . . . . .72

Motion Computing Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Motion Computing LE1600TC Tablet Client User Guide

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Motion Computing AB52242, LE1600TC manual Appendix a Troubleshooting and Support

Contents

LE1600TC Copyright Information Table of Contents Care and Maintenance Appendix a Troubleshooting and Support Vi Motion Computing LE1600TC Tablet Client User Guide About This User Guide Viii Motion Computing LE1600TC Tablet Client User Guide Chapter Getting Started with Your Tablet Client Getting Started with Your Tablet Client Pen Usage Helpful Hints for Using Pen and Ink Open the Motion Dashboard Using Your Motion Tablet and User GuideOpen the Motion Dashboard Fingerprint Reader Tablet Client DisplayTablet Client View AnywhereTM Display Option Motion AC Adapter Motion Battery Pack Opens the Motion Dashboard RJ-45/LAN Front Panel LEDs Front Panel Buttons Front Panel Battery Status LED Battery LED Action Battery Status LEDs Description of Left-Side of Tablet Client Description of Docking Side of Tablet Client Description of Right-Side of Tablet Client Motion Dashboard Motion Dashboard Features Motion Dashboard Features Description Motion Security Center Citrix MetaFrame Access Program NeighborhoodClient Applications Browser Microsoft Internet Explorer Motion Computing LE1600TC Tablet Client User Guide Getting Started with Your Tablet Client To configure the tablet and pen settings Configuring Tablet and Pen Settings To calibrate your digitizer pen Select Start Control Panel Calibrating Your Digitizer PenRitePen Software Application Motion Computing LE1600TC Tablet Client User Guide Motion Dashboard Audio System Controls Using the On Screen Keyboard Setting Dynamic Display Brightness ALS On Adjusting Display Settings and Screen BrightnessSetting Fixed Display Brightness ALS Off To set the Dynamic display brightness to ALS On Turning the Display On and Off To change the display orientation using the Rotation buttonTo turn the display on and off Changing Display Orientation To connect the Tablet Client and a monitor or projector Setting Up a Mirrored DisplayMirroring or Extending Your Display Setting Up an Extended Display Configuring Your Power Management Settings Reading Battery Power from the Tablet Client Display Reading Battery Power from the Power Meter Using Your BatteriesReading Battery Power from Motion Dashboard To charge the battery Charging the BatterySwapping the Battery To swap the battery Disposing of Used Batteries Helpful Hints Battery and Power Management Security Features Settings Fingerprint Reader and Motion OmniPass Manage OmniPass Users and Settings Fingerprint Reader Other OmniPass Set Up Functions Helpful Hints for Successful Fingerprint Captures Using Motion OmniPass Security and the Fingerprint Reader Capturing a Fingerprint Using Your Motion Tablet Client Motion Computing LE1600TC Tablet Client User Guide Capturing a Second Fingerprint Later Configuring Advanced OmniPass FeaturesMotion OmniPass Manage OmniPass Users and Settings Change System Settings Motion OmniPass Change User SettingsReplacing Password Logons To replace password logons Logging Onto a Remembered Site Configuring Strong Logon SecurityTo log on to a remembered site Exporting Your User Profile Tap Change OmniPass System Settings To configure Strong Logon SecurityTap the checkbox Enable strong logon security More Information About the Infineon Security Solution Microsoft Security Center Windows Security System Components OverviewPop-up blocker in Internet Explorer Setting the Windows Operating System Password Using Windows SecuritySetting Bios Passwords Setting a Bios System Password To create a disk drive password To set a Bios system passwordDisk Drive DD Password Clearing Tablet Client Security To clear the Tablet Client PhoenixBIOS security Using Motion Dashboard Directional Controls Speech Motion Speak Anywhere Technology To set up the skew angle Open the Motion Dashboard Helpful Hint for Dictating and Recording To install and remove a PC CardPC Cards SD Cards Docking Connector VGA ConnectorUSB Ports Speaker Port Enabling/Setting Up a Wireless Connection Through Dashboard Wi-Fi 802.11 Wireless Connections To begin using Bluetooth Bluetooth Wireless Connections Bluetooth Device Connection Process Accessing BluetoothTo open the Bluetooth Settings menu Add New Connection Wizard Using the Bluetooth Application Using Your Motion Tablet Client Motion Computing LE1600TC Tablet Client User Guide To open the Motion Dashboard Important Actions To Perform If the Device Is Not Discovered Helpful Hints for Using Bluetooth Wireless Using Infrared Wireless Connections Accessing Image Transfer Keyboard On screenButton SAS button General Care Chapter Care and Maintenance Caring for the Motion Digitizer Pen Caring for the Standard and View Anywhere DisplaysReplacing the Pen Tips To replace the pen tips Traveling by Air FAA Wireless Air Travel RequirementOrdering New Pens Other Travel Hints Appendix a Troubleshooting and Support Display INTERFACE/PORTS DVD/CD RW What’s the best way to clean the standard display screen? Can I make the battery charge last longer?How should I clean the View Anywhere display screen? Will scratches affect the display/digitizer’s performance? Standard and Extended Warranty and Insurance Programs How do I adjust the Tablet Client for left-handed use?