Appendix a Troubleshooting and Support | Motion Computing AB52242

Appendix A

Troubleshooting and Support

All Motion Computing Tablet Clients have passed a rigorous series of performance and quality-control tests, but now and then a problem may occur. If you do not see a solution among the following system and software issues, check the section “Support Options” in this chapter or go to our website at www.motioncomputing.com/support.

SOLUTIONS

TO COMMON

PROBLEMS

PROBLEM	CAUSE	SOLUTION
POWER
The Tablet Client won’t start when	The Power switch hasn’t been	Slide and hold the power switch
I slide the Power switch.	fully engaged.	for at least a half-second, but no
		more than three seconds.

	Fully discharged battery or no	Connect the AC adapter to
	battery and no AC power.	operate the Tablet Client and
		charge the battery.
The Tablet Client won’t shut down.	An application has locked up the	Press the SAS button (small
	Tablet Client.	button with a key icon nearby) to
		start Windows Task Manager and
		close the application, or
		Slide and hold the power switch
		for at least 5 seconds to force a
		shutdown of the Tablet Client.

The display goes black while the	The Tablet Client system has gone	Slide the power switch for about a
Tablet Client is still turned on.	into stand by after sitting idle for a	second to resume operations.
	period of time. (In this state, the
	power LED flashes blue.)

BATTERY
Data loss during battery swap.	The unit is designed to maintain	When you swap the battery with
	the data and settings for up to 30	the unit in stand by, be sure to
	seconds in stand by while you	save your data before removing
	swap the battery. This time may	the battery to avoid data loss.
	vary due to your system and the
	programs you’re running.

Motion Computing LE1600TC Tablet Client User Guide 67

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Motion Computing AB52242, LE1600TC manual Appendix a Troubleshooting and Support

Contents

LE1600TC Copyright Information Table of Contents Care and Maintenance Appendix a Troubleshooting and Support Vi Motion Computing LE1600TC Tablet Client User Guide About This User Guide Viii Motion Computing LE1600TC Tablet Client User Guide Chapter Getting Started with Your Tablet Client Getting Started with Your Tablet Client Pen Usage Helpful Hints for Using Pen and Ink Using Your Motion Tablet and User Guide Open the Motion DashboardOpen the Motion Dashboard Tablet Client Display Tablet Client View AnywhereTM Display OptionFingerprint Reader Motion AC Adapter Motion Battery Pack Opens the Motion Dashboard RJ-45/LAN Front Panel LEDs Front Panel Buttons Front Panel Battery Status LED Battery LED Action Battery Status LEDs Description of Left-Side of Tablet Client Description of Docking Side of Tablet Client Description of Right-Side of Tablet Client Motion Dashboard Motion Dashboard Features Motion Dashboard Features Description Browser Microsoft Internet Explorer Citrix MetaFrame Access Program NeighborhoodMotion Security Center Client Applications Motion Computing LE1600TC Tablet Client User Guide Getting Started with Your Tablet Client To configure the tablet and pen settings Configuring Tablet and Pen Settings Calibrating Your Digitizer Pen RitePen Software ApplicationTo calibrate your digitizer pen Select Start Control Panel Motion Computing LE1600TC Tablet Client User Guide Motion Dashboard Audio System Controls Using the On Screen Keyboard To set the Dynamic display brightness to ALS On Adjusting Display Settings and Screen BrightnessSetting Dynamic Display Brightness ALS On Setting Fixed Display Brightness ALS Off Changing Display Orientation To change the display orientation using the Rotation buttonTurning the Display On and Off To turn the display on and off Setting Up a Mirrored Display Mirroring or Extending Your DisplayTo connect the Tablet Client and a monitor or projector Setting Up an Extended Display Configuring Your Power Management Settings Reading Battery Power from the Tablet Client Display Using Your Batteries Reading Battery Power from Motion DashboardReading Battery Power from the Power Meter To swap the battery Charging the BatteryTo charge the battery Swapping the Battery Disposing of Used Batteries Helpful Hints Battery and Power Management Security Features Settings Fingerprint Reader and Motion OmniPass Manage OmniPass Users and Settings Fingerprint Reader Other OmniPass Set Up Functions Helpful Hints for Successful Fingerprint Captures Using Motion OmniPass Security and the Fingerprint Reader Capturing a Fingerprint Using Your Motion Tablet Client Motion Computing LE1600TC Tablet Client User Guide Configuring Advanced OmniPass Features Motion OmniPass Manage OmniPass Users and SettingsCapturing a Second Fingerprint Later To replace password logons Motion OmniPass Change User SettingsChange System Settings Replacing Password Logons Exporting Your User Profile Configuring Strong Logon SecurityLogging Onto a Remembered Site To log on to a remembered site More Information About the Infineon Security Solution To configure Strong Logon SecurityTap Change OmniPass System Settings Tap the checkbox Enable strong logon security Windows Security System Components Overview Pop-up blocker in Internet ExplorerMicrosoft Security Center Setting a Bios System Password Using Windows SecuritySetting the Windows Operating System Password Setting Bios Passwords To set a Bios system password Disk Drive DD PasswordTo create a disk drive password Clearing Tablet Client Security To clear the Tablet Client PhoenixBIOS security Using Motion Dashboard Directional Controls Speech Motion Speak Anywhere Technology To set up the skew angle Open the Motion Dashboard SD Cards To install and remove a PC CardHelpful Hint for Dictating and Recording PC Cards Speaker Port VGA ConnectorDocking Connector USB Ports Enabling/Setting Up a Wireless Connection Through Dashboard Wi-Fi 802.11 Wireless Connections To begin using Bluetooth Bluetooth Wireless Connections Accessing Bluetooth To open the Bluetooth Settings menuBluetooth Device Connection Process Add New Connection Wizard Using the Bluetooth Application Using Your Motion Tablet Client Motion Computing LE1600TC Tablet Client User Guide To open the Motion Dashboard Important Actions To Perform If the Device Is Not Discovered Helpful Hints for Using Bluetooth Wireless Using Infrared Wireless Connections Accessing Image Transfer SAS button On screenKeyboard Button General Care Chapter Care and Maintenance To replace the pen tips Caring for the Standard and View Anywhere DisplaysCaring for the Motion Digitizer Pen Replacing the Pen Tips FAA Wireless Air Travel Requirement Ordering New PensTraveling by Air Other Travel Hints Appendix a Troubleshooting and Support Display INTERFACE/PORTS DVD/CD RW Will scratches affect the display/digitizer’s performance? Can I make the battery charge last longer?What’s the best way to clean the standard display screen? How should I clean the View Anywhere display screen? Standard and Extended Warranty and Insurance Programs How do I adjust the Tablet Client for left-handed use?