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Introduction1-3
If You Need Help
If you need assistance while working with the SURFboard cable modem, contact the Motorola Technical Response Center (TRC):
!Inside the U.S.A.:
!Outside the U.S.A.:
!Online: http://www.motorola.com/broadband, click HTML/Modem Version, click Customer Support, then click Web Support.
The TRC is open from 8:00 AM to 7:00 PM Eastern Time, Monday through Friday and 10:00 AM to 6:00 PM Eastern Time, Saturday. When the TRC is closed, emergency service only is available on a
Calling for Repairs
If repair is necessary, call the Motorola BCS Repair Facility at
When calling from outside the United States, use the appropriate international access code and then call
When shipping equipment for repair, follow these steps:
1Pack the unit securely.
2Enclose a note describing the exact problem.
3Enclose a copy of the invoice that verifies the warranty status.
4Ship the unit PREPAID to the following address:
Motorola Corporation
Broadband Communications Sector Attn: RSA #___________
5964 E. 14th Street Brownsville, TX 78521