Motorola DHSB5100 Recovering from Windows 98 or Win98SE Installation Errors, Remove Program

3-46 Installation and Operation

19Double-click the remove.exe icon. The SURFboard Cable Modem USB Driver Removal window is displayed:

The USB cable must be disconnected before running the REMOVE utility.

20Click Remove Driver.

Informational messages similar to the ones shown in the window above are displayed on the SURFboard Cable Modem USB Driver Removal window.

After you remove the USB driver, re-install the USB driver from “Setting Up a USB Driver for Windows XP,” on page 3-16.

Recovering from Windows 98 or Win98_SE Installation Errors

This section discusses recovering from installation errors using the Motorola Remove program or Solution procedures.

If you cannot successfully install the USB driver or an error is displayed during driver installation, there may be invalid entries in the Windows Device Manager. Depending on where the error occurred, run the Motorola Remove program or perform the Solution procedures.

Remove Program

The Motorola Remove program deletes improper Windows entries that may have occurred during installation. It performs the same function as the device removals in Solutions 1 and 2. The Remove program and the latest drivers can be downloaded from the website ftp://ftp.surfboard.com/. The files are in the following directory path: pub/Downloads/SURFboard_USB_Driver/v20_Drivers.exe.

Before running the Remove program, unplug the USB cable from the cable modem.

SURFboard Cable Modem Installation Manual