Chapter 2: Hardware Installation 2-37
Summary
If there is a touch screen calibration issue during or after installation, take the following actions in the order listed:
1.Recalibrate.
2.If re-calibration is unsuccessful after two attempts, then run the Noise check to change the frequency.
3.If you are still not able to calibrate, change the touch screen glass.
4.The final step is to replace the Processor Board. If this corrects the problem, then the old glass is probably OK to reuse.
Out-of-Box Failures
The RSG-Atlanta Customer Satisfaction Hotline will replace out-of-box failed hard disks with identical, preloaded drives. Once a system is successfully installed, all disk contents are the responsibility of the customer. The customer is responsible for restoring operating system software and/or customer-specific data onto replacement disks sent to repair a failed or damaged disk in the field. NCR provides recovery tools for the operating system and platform software.
