Nortel Networks P0919417 03 instruction

106Glossary

Display buttons

The three buttons on a two line display telephone. Users press these buttons to select the specified CallPilot option.

Display options

The choices available to a user that appear on a two line display telephone. Options shown on the display can be selected using the display or dialpad buttons

DTMF

Dual-Tone MultiFrequency. The type of audio signals that are generated when you press the buttons on a touch-tone telephone.

Envelope information

A date and time stamp that appears on messages left in a mailbox. If the message is left by another mailbox owner, envelope information includes the names of the sender and other recipients.

Extension

Atwo-digit to seven-digit number used to reach a designated telephone. An internal telephone is also referred to as an extension.

Feature code

A unique three-digit code used to access CallPilot features and options.

General Delivery Mailbox

One of the two Special mailboxes used to store messages for people who do not have a Subscriber mailbox.

Greetings

There are three types of CallPilot greetings: Company greetings, Personal mailbox greetings and Information greetings. Company greetings are played by the Automated Attendant to incoming callers. Personal mailbox greetings are played to callers who want to leave a message in a selected mailbox. Information mailbox greetings are played to describe goods or services available to callers.

Group Lists

A collection of mailbox numbers assigned to a special group name and number by the System Administrator. If a message is sent to a Group List, each mailbox in the list receives the same message.

Guest mailbox

A mailbox assigned to a user who does not have an extension.

Information mailbox

A mailbox that provides a caller with a message describing goods or services available from your company.

P0919417 03

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Nortel Networks P0919417 03 manual Mailbox assigned to a user who does not have an extension

Contents

CallPilot Reference Guide Copyright 2002 Nortel Networks Trademarks Contents Chapter Feature codes and mailbox options Chapter Recording a call Chapter CallPilot tips Troubleshooting Glossary Index Chapter How to use this guide Conventions and symbols used in this guide How to use this guide P0919417 About display phones Chapter Using CallPilotHow CallPilot works One line display phones About telephone buttons Alternate extensions Using the dialpad To enter a character CallPilot voice prompts Interrupting a voice prompt Automated Attendant Guest mailbox Types of mailboxesSubscriber mailbox Information mailbox Special mailboxes System Administrator MailboxGeneral Delivery Mailbox Using CallPilot P0919417 Initializing your mailbox Chapter Setting up your mailboxTo initialize your mailbox Checking which mailbox interface you use To check which mailbox interface you use To open an initialized mailbox Norstar Voice Mail Opening your mailboxTo open an initialized mailbox CallPilot Password lock-out Changing your mailbox passwordTo change your password Password expiry Recording your name in the Company Directory To record your name in the Company Directory Assigning a Target Attendant To assign a personal Target Attendant Chapter Feature codes and mailbox options Feature codes Programming a memory button with a feature code CallPilot mailbox options Norstar Voice Mail mailbox options Quit Primary mailbox greeting Chapter GreetingsTypes of mailbox greetings Alternate mailbox greeting Personalized mailbox greeting Recording technique for mailbox greetings Recording a Primary or Alternate mailbox greeting To record a Primary or Alternate mailbox greeting Choosing a Primary or Alternate mailbox greeting To choose a Primary or Alternate mailbox greeting If you choose the Alternate mailbox greeting, you are asked Recording a Personalized mailbox greeting To record a Personalized mailbox greeting Deleting a Personalized mailbox greeting To delete a Personalized mailbox greeting Greetings P0919417 Never Full mailbox feature Chapter Accessing your messagesReceiving calls Playing your messages To play your messages NorstarVoice Mail Stop Play To play your messages CallPilot Messages CallPilot Forward To retrieve an erased message NorstarVoice Mail Retrieving erased messagesTo retrieve an erased message CallPilot Screening your calls To use Call Screening Interrupting a caller To interrupt a caller Chapter Sending messages Recording and sending messages Enter the mailbox number or the Group List number Press Name or ⁄⁄to search the Company Directory and go to Press ≤·‚ Press Play or ¤to listen to your message Searching the Company Directory To search the Company Directory Assigning message delivery options Message delivery options To assign message delivery options Norstar Voice Mail To assign message delivery options CallPilot Retryok Sending a message to a Group List Sending a message to more than one recipientForwarding a copy of a message to one or more recipients Replying to an internal caller Replying to messagesTo reply to an internal caller Norstar Voice Mail To reply to an internal caller CallPilot To reply to an external caller Norstar Voice Mail Replying to an external callerTo reply to an external caller CallPilot Placing a call with Thru-Dial When to use Thru-DialTo place a Thru-Dial call To use Thru-Dial to reach yourTarget Attendant Chapter Call Forwarding your calls Call Forwarding your calls to your mailbox Setting up Call Forward remotely To set up Call Forward remotely To turn Call Forward with Clid on or off Call Forward with Caller IDCall Forward on Busy overrides Clid Call Forwarding your calls P0919417 Transferring calls to a CallPilot mailbox Chapter Transferring callsTo transfer a call to a mailbox from your telephone Transferring a mailbox owner’s call to their mailbox To transfer a mailbox owner’s call to their mailbox Transferring a call to Custom Call Routing CCR To transfer a call to a CCRTree About Outbound Transfer Adding special characters to a destination number Setting up Outbound Transfer To set up Outbound Transfer to a phone number To set up Outbound Transfer to an extension Adding special characters to a destination number on Turning Outbound Transfer on or off To turn Outbound Transfer on or off Programming Outbound Transfer when CallPilot is behind a PBX Optimizing Outbound Transfer Chapter Off-premise Message Notification About Off-premise Message Notification Off-premise Message Notification parameters Setting up Off-premise Message Notification To set up Off-premise Message Notification to a phone number Press AM or ⁄ An urgent message To set up Off-premise Message Notification to an extension Press AM or ⁄ To set up Off-premise Message Notification to a pager Example of a destination pager number Press Pager or ‹to select a pager number destination With a zero Setup Next Press Next or £to accept the start time that you entered Changing Off-premise Message Notification To change the time range or type of message parameters Press Next or £to accept the start time To change the destination from phone to another destination Chngok To change the destination from pager to phone or extension Press Chng or ⁄to change the start time To change the destination from phone or extension to pager Notify pager Deleting a destination number To delete a destination number Adding a destination number To add a destination number Turning Off-premise Message Notification on or off To turn Off-premise Message Notification on or off Off-premise Message Notification P0919417 About Call Record Using Call RecordChapter Recording a call To record a call Recording a call P0919417 About Broadcast messages Chapter Broadcast and Information messagesInformation mailbox greetings Recording an Information mailbox greeting To record an Information mailbox greeting Chapter CallPilot tips CallPilot tips Chapter Troubleshooting Forgot my mailbox password Off-premise Message Notification does not work Troubleshooting P0919417 Glossary Mailbox assigned to a user who does not have an extension Feature code used to leave messages in CallPilot mailboxes Mailboxes assigned to users as a place to store messages Index Index Index