Nortel Networks P0919417 03 guide

64 Chapter 9 Transferring calls

Transferring a mailbox owner’s call to their mailbox

You can transfer a mailbox owner’s call to their CallPilot mailbox so that they can change their greetings or retrieve their messages.

To transfer a mailbox owner’s call to their mailbox

1Press ≤·°ﬂ.

Do not press Hold ≥because the call is put on hold automatically.

2Enter the mailbox owner’s mailbox number.

3Wait until the display shows Call transferred before you attempt any other telephone features.

Note: Do not use ≤‡‚to transfer a mailbox owner’s call. This feature transfers the call to their telephone and the call returns to you.

≤·°ﬂis not available on a Companion Wireless telephone.

After a mailbox owner’s call transfers to their mailbox, the mailbox owner must:

1Press ••while their mailbox greeting plays.

2Follow the voice prompts to open their mailbox.

P0919417 03

Image 64

Nortel Networks P0919417 03 manual Transferring a mailbox owner’s call to their mailbox

Contents

CallPilot Reference Guide Copyright 2002 Nortel Networks Trademarks Contents Chapter Feature codes and mailbox options Chapter Recording a call Chapter CallPilot tips Troubleshooting Glossary Index Chapter How to use this guide Conventions and symbols used in this guide How to use this guide P0919417 Chapter Using CallPilot How CallPilot worksAbout display phones One line display phones About telephone buttons Alternate extensions Using the dialpad To enter a character CallPilot voice prompts Interrupting a voice prompt Automated Attendant Types of mailboxes Subscriber mailboxGuest mailbox Information mailbox Special mailboxes System Administrator MailboxGeneral Delivery Mailbox Using CallPilot P0919417 Initializing your mailbox Chapter Setting up your mailboxTo initialize your mailbox Checking which mailbox interface you use To check which mailbox interface you use To open an initialized mailbox Norstar Voice Mail Opening your mailboxTo open an initialized mailbox CallPilot Changing your mailbox password To change your passwordPassword lock-out Password expiry Recording your name in the Company Directory To record your name in the Company Directory Assigning a Target Attendant To assign a personal Target Attendant Chapter Feature codes and mailbox options Feature codes Programming a memory button with a feature code CallPilot mailbox options Norstar Voice Mail mailbox options Quit Chapter Greetings Types of mailbox greetingsPrimary mailbox greeting Alternate mailbox greeting Personalized mailbox greeting Recording technique for mailbox greetings Recording a Primary or Alternate mailbox greeting To record a Primary or Alternate mailbox greeting Choosing a Primary or Alternate mailbox greeting To choose a Primary or Alternate mailbox greeting If you choose the Alternate mailbox greeting, you are asked Recording a Personalized mailbox greeting To record a Personalized mailbox greeting Deleting a Personalized mailbox greeting To delete a Personalized mailbox greeting Greetings P0919417 Never Full mailbox feature Chapter Accessing your messagesReceiving calls Playing your messages To play your messages NorstarVoice Mail Stop Play To play your messages CallPilot Messages CallPilot Forward To retrieve an erased message NorstarVoice Mail Retrieving erased messagesTo retrieve an erased message CallPilot Screening your calls To use Call Screening Interrupting a caller To interrupt a caller Chapter Sending messages Recording and sending messages Enter the mailbox number or the Group List number Press Name or ⁄⁄to search the Company Directory and go to Press ≤·‚ Press Play or ¤to listen to your message Searching the Company Directory To search the Company Directory Assigning message delivery options Message delivery options To assign message delivery options Norstar Voice Mail To assign message delivery options CallPilot Retryok Sending a message to a Group List Sending a message to more than one recipientForwarding a copy of a message to one or more recipients Replying to an internal caller Replying to messagesTo reply to an internal caller Norstar Voice Mail To reply to an internal caller CallPilot To reply to an external caller Norstar Voice Mail Replying to an external callerTo reply to an external caller CallPilot Placing a call with Thru-Dial When to use Thru-DialTo place a Thru-Dial call To use Thru-Dial to reach yourTarget Attendant Chapter Call Forwarding your calls Call Forwarding your calls to your mailbox Setting up Call Forward remotely To set up Call Forward remotely To turn Call Forward with Clid on or off Call Forward with Caller IDCall Forward on Busy overrides Clid Call Forwarding your calls P0919417 Transferring calls to a CallPilot mailbox Chapter Transferring callsTo transfer a call to a mailbox from your telephone Transferring a mailbox owner’s call to their mailbox To transfer a mailbox owner’s call to their mailbox Transferring a call to Custom Call Routing CCR To transfer a call to a CCRTree About Outbound Transfer Adding special characters to a destination number Setting up Outbound Transfer To set up Outbound Transfer to a phone number To set up Outbound Transfer to an extension Adding special characters to a destination number on Turning Outbound Transfer on or off To turn Outbound Transfer on or off Programming Outbound Transfer when CallPilot is behind a PBX Optimizing Outbound Transfer Chapter Off-premise Message Notification About Off-premise Message Notification Off-premise Message Notification parameters Setting up Off-premise Message Notification To set up Off-premise Message Notification to a phone number Press AM or ⁄ An urgent message To set up Off-premise Message Notification to an extension Press AM or ⁄ To set up Off-premise Message Notification to a pager Example of a destination pager number Press Pager or ‹to select a pager number destination With a zero Setup Next Press Next or £to accept the start time that you entered Changing Off-premise Message Notification To change the time range or type of message parameters Press Next or £to accept the start time To change the destination from phone to another destination Chngok To change the destination from pager to phone or extension Press Chng or ⁄to change the start time To change the destination from phone or extension to pager Notify pager Deleting a destination number To delete a destination number Adding a destination number To add a destination number Turning Off-premise Message Notification on or off To turn Off-premise Message Notification on or off Off-premise Message Notification P0919417 Using Call Record Chapter Recording a callAbout Call Record To record a call Recording a call P0919417 About Broadcast messages Chapter Broadcast and Information messagesInformation mailbox greetings Recording an Information mailbox greeting To record an Information mailbox greeting Chapter CallPilot tips CallPilot tips Chapter Troubleshooting Forgot my mailbox password Off-premise Message Notification does not work Troubleshooting P0919417 Glossary Mailbox assigned to a user who does not have an extension Feature code used to leave messages in CallPilot mailboxes Mailboxes assigned to users as a place to store messages Index Index Index