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P0919417 03 manual
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Part No. P0919417 03
CallPilot
Reference Guide
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Contents
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P0919417 03
CallPilot Reference Guide
Copyright 2002 Nortel Networks
Trademarks
Contents
Page
Page
Page
Chapter 1 How to use this guide
Conventions and symbols used in this guide
Page
Chapter 2 Using CallPilot
How CallPilot works
About display phones
One line display phones
Two line display phones
About telephone buttons
Alternate extensions
Using CallPilot with an analog terminal adapter or an analog station module
Using the dialpad
CallPilot voice prompts
Interrupting a voice prompt
Automated Attendant
Types of mailboxes
Subscriber mailbox
Guest mailbox
Information mailbox
Special mailboxes
General Delivery Mailbox
System Administrator Mailbox
Page
Chapter 3 Setting up your mailbox
Initializing your mailbox
To initialize your mailbox
Checking which mailbox interface you use
To check which mailbox interface you use
Opening your mailbox
To open an initialized mailbox - Norstar Voice Mail
To open an initialized mailbox - CallPilot
Opening your mailbox remotely To open your CallPilot mailbox from an outside tone dial phone
Changing your mailbox password
To change your password
Password l ock-out
Password expiry
Recording your name in the Company Directory
To record your name in the Company Directory
Assigning a Target Attendant
To assign a personal Target Attendant
Chapter 4 Feature codes and mailbox options
Feature codes
Programming a memory button with a feature code
Chapter 4 Feature codes and mailbox options 25
CallPilot Reference Guide
CallPilot mailbox options
Norstar Voice Mail mailbox options
FIRST
LAST
Page
Chapter 5 Greetings
Types of mailbox greetings
Primary mailbox greeting
Alternate mailbox greeting
Personalized mailbox greeting
Recording technique for mailbox greetings
Recording a Primary or Alternate mailbox greeting
To record a Primary or Alternate mailbox greeting
Choosing a Primary or Alternate mailbox greeting
To choose a Primary or Alternate mailbox greeting
Page
Recording a Personalized mailbox greeting
To record a Personalized mailbox greeting
Deleting a Personalized mailbox greeting
To delete a Personalized mailbox greeting
Page
Chapter 6 Accessing your messages
Receiving calls
Never Full mailbox feature
Playing your messages
To play your messages - Norstar Voice Mail
Page
To play your messages - CallPilot
Page
Retrieving erased messages
To retrieve an erased message - Norstar Voice Mail
To retrieve an erased message - CallPilot
Screening your calls
To use Call Screening
Interrupting a caller
To interrupt a caller
Chapter 7 Sending messages
Recording and sending messages
To record and send a message using the Open Mailbox feature - Norstar Voice Mail
To record and send a message using the Open Mailbox feature - CallPilot
To record and send a message using the Lea ve Message feature - Norstar Voice Mail
To record and send a message using the Lea ve Message feature - CallPilot
Page
Searching the Company Directory
To search the Company Directory
Assigning message delivery options
Message delivery options
To assign message delivery options - Norstar Voice Mail
To assign message delivery options - CallPilot
Page
Sending a message to more than one recipient
Sending a message to a Group List
Forwarding a copy of a message to one or more recipients
Replying to messages
Replying to an internal caller
To reply to an internal caller - Norstar Voice Mail
To reply to an internal caller - CallPilot
Replying to an external caller
To reply to an external caller - Norstar Voice Mail
To reply to an external caller - CallPilot
Placing a call with Thru-Dial
When to use Thru-Dial
Examples of using Thru-Dial
To place a Thru-Dial call
To search the Company Directory while placing a Thru-Dial call
To use Thru-Dial to reach your Target Attendant
Chapter 8 Call Forwarding your calls
Call Forwarding your calls to your mailbox
Setting up Call Forward remotely
To set up Call Forward remotely
Call Forward with Caller ID
To turn Call Forward with CLID on or off
Call Forward on Busy overrides CLID
Page
Chapter 9 Transferr ing calls
Transferring calls to a CallPilot mailbox
To transfer a call to a mailbox from your telephone
Transferring a mailbox owners call to their mailbox
To transfer a mailbox owners call to their mailbox
Transferring a call to Custom Call Routing (CCR)
To t ra ns fe r a ca ll to a CCR Tr ee
About Outbound Transfer
Adding special characters to a destination number
Setting up Outbound Transfer
To set up Outbound Transfer to a phone number
To set up Outbound Transfer to an extension
Turning Outbound Transfer on or off
To turn Outbound Transfer on or off
Optimizing Outbound Transfer
Programming Outbound Transfer when CallPilot is behind a PBX
Chapter 10 Off-premise Message Notification
About Off-premise Message Notification
Off-premise Message Notification parameters
Setting up Off-premise Message Notification
To set up Off-premise Message Notification to a phone number
Page
Page
To set up Off-premise Message Notification to an extension
Page
Setting up Off-premise Message Notification to a pager number
Example of a destination pager number
To set up Off-premise Message Notification to a pager
Page
To set up Off-premise Message Notification to more than one destination
Page
Page
Changing Off-premise Message Notification
To change the time range or type of message parameters
Page
To change the destination from phone to another destination
Page
To change the destination from pager to phone or extension
Page
To change the destination from phone or extension to pager
Page
Deleting a destination number
To delete a destination number
Adding a destination number
To add a destination number
Turning Off-premise Message Notification on or off
To turn Off-premise Message Notification on or off
Page
Chapter 11 Recording a call
About Call Record
To record a call
Using Call Record
Page
Chapter 12 Broadcast and Information messages
About Broadcast messages
Information mailbox greetings
Recording an Information mailbox greeting
To record an Information mailbox greeting
Chapter 13 CallPilot tips
Page
Chapter 14 Troubleshooting
Page
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Glossary
Page
Page
Page
Index
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